No Sound but sound card detected and working

Discussion in 'Windows 7 Hardware' started by denig, Aug 10, 2010.

  1. denig

    denig New Member

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    Hi Everyone...

    Let me start by saying that I am absolutely stumped, here's my story. The PC in question is a HP P6110Y desktop running windows 7 (32-bit). Everything was working fine, until I installed another video card in the unit. From that point on, my PC has yet to make a sound. My PC detects the sound card, has the right drivers for the sound card, displays a speaker in the taskbar but makes no sound.

    I've literally tried everything I could think of....
    - uninstalled and reinstalled the audio drivers
    - disabled and enabled the on-board sound card
    - tested the speakers
    - verified the status in the device manager
    - increased the volume in windows and on the speakers
    - replaced the speakers
    - connected to speakers into the headphone jack
    - install a new sound card (this blew my mind as to how it didn't solve the problem)
    - reinstalled windows 7 (in both 32 and 64 bit modes)
    - removed the add video card
    - checked all the audio wires connections on the motherboard
    - ran dxdaig and everything is reported as ok

    The system is now back to it's original configuration, using both the on-board sound and video. No new hardware was added except for a printer. It a fresh install so practically no software has been installed either.

    Here is a link to the specs of my desktop.
    Anyone have any ideas ????

    ----------------------------------
    Sound card Type: Integrated
    Sound card Name: Realtek ALC888S
    Driver Version : 6.0.1.5910
    ----------------------------------
     
    #1 denig, Aug 10, 2010
    Last edited: Aug 10, 2010
  2. denig

    denig New Member

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    Update: I've turn up the sound to the max (in WMP, on the taskbar and in the speaker) and I've stuck my ear to the speakers and I can hear sound. The levels are too low!!! Hope that helps in figuring out this problem.
     
    #2 denig, Aug 10, 2010
    Last edited: Aug 10, 2010
  3. TorrentG

    TorrentG Banned

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    Install the latest HD Audio driver and tell us how it goes:

    Realtek

    Which video card did you install?
     
  4. denig

    denig New Member

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    Done.
    Driver Version: 6.0.1.6167

    Same results. :(
    I had installed a Nvidia Quadro FX 4500 but it has since been removed.
     
  5. TorrentG

    TorrentG Banned

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    I would try installing the latest driver for the onboard video then to see how it goes.

    Or if you re-install the card, install the latest video driver for it.
     
  6. denig

    denig New Member

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    Ran window update and all driver are the latest. No change in status and I plan on sticking with the on-board video.
     
  7. TorrentG

    TorrentG Banned

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    #7 TorrentG, Aug 11, 2010
    Last edited: Aug 11, 2010
  8. denig

    denig New Member

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    This is a fresh Windows 7 install. Nvidia card was never install after I re-installed windows.
    Regardless, ran Driver Sweeper and it found nothing for Nvidia Display.
     
  9. denig

    denig New Member

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    Any other ideas? :(
     
  10. brownmike

    brownmike New Member

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    I too have exactly the same issue has you. I have not figured this out either. This box was loaded with Vista then I upgraded it to W7. I havent seen anything like this. I install a sound card then updated the bios to the very latest. No Luck... Two things I wonder may be a solution, 1. Upgrading to W10 (its doing that now) and or 2. Using a USB Sound Card or BT..... I even plugged in a nice headphone set with a
     

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