Windows 7 No Sound - X-Fi Platinum Fatal1ty Champion Series


New Member
Feb 28, 2009
After I got the basics workin in 7 (including sound), I've been booting in xp to do work in programs I haven't tested on the new os. I've had some down time to go back into 7 but came to notice my sound no longer worked (even though everything is fine in xp) Windows doesn't even recognize my sound card being installed. I've downloaded the beta driver for my card from creative to no avail, I've installed vista drivers in compatibility mode to no avail as well (when I ran both installes, it said they successfully completed and that I need to restart to complete, after restarting it still hasn't worked). Going into my device manager, I noticed two devices listed under Other devices: Multimedia Audio Controller and SM Bus Controller. After uninstalling anything Creative under programs, I've tried to get Windows to automatically install any drivers, but I get an error message stating "Windows has encountered a problem ....", where it lists the Creative WDM driver as being the one that failed to install. Helllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllp. this makes no senseeeeeeeeeeeeeeeeeeeeeee

Also, in the device manager, when I go into the Multimedia Audio Controller's properties, under Device Status it reads "This device is not configured correctly. (Code 1)". ugh.

Last edited:
It seems like you are facing an issue with your sound card on Windows 7 after using it on Windows XP. The error messages and symptoms you described indicate that the driver for your sound card is not properly installed or configured. Here are some steps you can take to troubleshoot and possibly resolve this issue:

1. Remove Existing Drivers:
- Uninstall any Creative sound card drivers you have currently installed. You can do this by going to "Programs and Features" in the Control Panel and uninstalling any software related to your sound card.

2. Update or Install Drivers:
- Visit the Creative website and download the latest drivers for your sound card specifically designed for Windows 7. Make sure to download the correct drivers for your sound card model and Windows 7 (avoid beta drivers if possible).
- Try installing the drivers in compatibility mode. Right-click on the driver setup file, go to Properties, Compatibility tab, and select the option to run in compatibility mode for Windows Vista or XP.

3. Manually Install Drivers:
- If the automatic installation fails, you can try manually installing the drivers through Device Manager.
- Right-click on the Multimedia Audio Controller in Device Manager, select "Update Driver Software," and then choose the option to browse your computer for driver software. Point it to the location where you downloaded the drivers.

4. Verify Driver Installation:
- After manually installing the drivers, check Device Manager to see if the Multimedia Audio Controller and SM Bus Controller are properly recognized without any warning symbols.

5. Check System Settings:
- Ensure that the sound card is enabled in the BIOS settings of your computer.
- Check the audio settings in Windows 7 to ensure the correct playback device is selected.

6. Reboot:
- After performing any driver installations or changes, make sure to restart your computer for the changes to take effect.

If you continue to experience issues after following these steps, you may need to consider contacting Creative Support or seeking further assistance to diagnose the problem with compatibility between your sound card and Windows 7.