No wi-fi

Discussion in 'Windows 7 Help and Support' started by alfrae, Dec 2, 2014.

  1. alfrae

    alfrae Well-Known Member

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    The wi-fi button on the left, lower screen is not working. Probably the driver is missing or corrupted. How do I correct this problem?
     
  2. pi314

    pi314 Well-Known Member

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    Hi, I wonder if I could help, by asking for a bit more detail, such as OS,hardware,and which drivers could be involved. Please forgive me for asking, but what is the wi-fi button on the left,lower screen?
     
    #2 pi314, Dec 2, 2014
    Last edited: Dec 2, 2014
  3. strollin

    strollin Senior Member

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    I believe Alfrae actually meant to say the lower right, meaning the wifi icon in the System Tray. Is that correct, Alfrae?

    Alfrae - When you say it is not working, what do you mean by that? Do you see the icon in the System Tray? What happens when you click on it, does it display available networks but won't connect to any?

    As pi314 said, we need additional information to be able to help you.
     
  4. Pauli

    Pauli Extraordinary Member
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    Have you checked the Device Manager? It tends to give a sign if something isn't working. Right clicking gives options.

    Another thing is, right click the button, open the program and look what it's eaten.
     
  5. alfrae1

    alfrae1 New Member

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    When I click on the icon it will say "Open network and sharing center" When I open that and click on "Connect to new network" nothing happens. Could it be that a driver is missing?
     
  6. alfrae1

    alfrae1 New Member

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    Could you be more specific as to what I should do after I open the Device Manager. Right click on what? What should I look for? I suspect that a driver is missing or corrupted
     
  7. Trouble

    Trouble Noob Whisperer

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    Providing some actual information with respect to your issue might provide more in the way of an actual solution.
    First we need to know what we are dealing with? Is this a computer with an integrated WiFi adapter?
    If so, then a manufacturer's name, model number, model name, etc.,(of the computer) might help.
    Is this an add-on wifi card or external USB wifi adapter?
    If so, then again..... a manufacturer's name, model name, model number, Rev. Number, etc. (of the device itself) might be helpful.
    If you have none of that information then it is difficult to help resolve such issues.
    As a last resort open device manager
    expand network adapters
    Now assuming that your wifi adapter is listed there, rather than under "other devices" (as a problem device).
    Right click it and choose properties
    Select the Details tab
    Use the drop down arrow to change Device description to Hardware Ids
    Right click the contents of the "Value" box and choose select all
    Then right click again and choose "copy"
    Paste that information into your next post or into a text file and attach it to your next post.
    Should look something like this
    But not necessarily the same
     
  8. alfrank13

    alfrank13 New Member

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    I have a Pavilion g7-2017 HP notebook with Win7. Originally wi-fi was working. I had a sticky letter ans send it to Staples to fix and hthey wiped out everything and reinstalled windows. When I got it back that was all there was on the hard drive. At that time I did not use wi-fi. Now I want to use it and when I click on the icon it reads " Open network and sharing center" but it is a dead end. Your instructions do not mesh with what I have . I made a screen shot but it does not copy. Click on network adapter and it shows "Broadcom 802.11n Network adapter" and Realtec PCle FE family"
    Right click on Broadcom and it shows "Update driver software" Disable" Uninstall "Scan for hardware changes" Properties"

    Does that help?
     
  9. alfrank13

    alfrank13 New Member

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  10. alfrank13

    alfrank13 New Member

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  11. strollin

    strollin Senior Member

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    According to the manual for your laptop I found on-line, there is a key along the top of the keyboard that is used to turn the wifi on/off. There's also a light indicator on the keyboard that is white if the wifi or Bluetooth are turned on or amber if they are off.

    http://h10032.www1.hp.com/ctg/Manual/c03234929.pdf
     
  12. alfrank13

    alfrank13 New Member

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    Thanks. Never knew there was a manual. I see the amber light but how do I turn on wi-fi. Suspect a driver is missing
     
  13. strollin

    strollin Senior Member

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    There's a key in the top row of the keyboard, it should show an icon looking like an antenna with emanating signals, may also show as F12. Press that key to see if it will turn the wifi on.
     
  14. alfrank13

    alfrank13 New Member

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    You are a genius. A simple tap and I have wi-fi. Many times the simplest solution is the one that works. Thanks a lot
    Al
     
  15. Pauli

    Pauli Extraordinary Member
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    I agree with that.
     

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