ntkrnlmp.exe and tcpip.sys Bsods Help? windows 7

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by bizzarefoods, Aug 17, 2011.

  1. bizzarefoods

    bizzarefoods New Member

    Aug 17, 2011
    Likes Received:
    BsoD Minidumps atch. W7 tcpip.sys maybe? help

    [HR][/HR] Hello I'm attaching the dumps from my girlfriends computer. Its a lenovo Thinkpad (not sure model)... has an i5 though. I didn't look at it that much. I grabbed these and said i would look at them.

    i see that this comes up in the first tcpip.sys ( tcpip!Ipv6pRouterSolicitationTimeout+41

    the 2nd seems to be ntkrnlmp.exe

    i haven't looked at the others will after posting this.

    I will note that she has windows updates including sp1 (windows 7 btw..) to do. there might be a network update... heard that might help
    View attachment lauren crash.zip
    Any help would be great! Thank you !
  2. zigzag3143

    zigzag3143 Honorable Member
    Microsoft MVP

    Jun 2, 2009
    Likes Received:
    Memory corruption probably caused by a driver. please run these three tests


    *Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

    *Boot from the CD, and leave it running for at least 5 or 6 passes.

    Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

    Test the sticks individually, and if you find a good one, test it in all slots.

    RAM - Test with Memtest86+ - Windows 7 Forums

    2-Driver verifier

    Driver Verifier - Enable and Disable - Windows 7 Forums

    3-System file check

    Run a system file check to verify and repair your system files.
    To do this type cmd in search, then right click to run as administrator, then

    Read here for more information SFC /SCANNOW Command - System File Checker - Windows 7 Forums

    Let us know the results from the report at the end.
  3. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

    Oct 16, 2009
    Likes Received:
    Since I am not the expert here, I will just make a couple of comments.

    Her dump files seem to point at different things, but they all seem to be related to the network. Is she running a Homegroup or doing any media streaming? Anything network related noticed around the time of the crashes?

    Has she checked for an updated driver for the network adapter? If she has a router, are there any firmware updates for it?

    She might try disabling the network adapter to test. She might also try turning off IPv6 to test (it is used with homegroups).

    Are there any persistent errors or warnings in the Event Viewer?

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