Windows 10 OFFICE 365

Curious

Extraordinary Member
Joined
Mar 2, 2010
Helo,
Last Year I bought a license for Office 365 Personal.
I register it in my Microsoft account
That license expires today.
I already bought another license.
When I try to insert the new license in any Office 365 Applications he said that I have no office registered in my account.
Why and how can I resolve this problem?
In the screenshot(1) you can see that the system tells me that I have an OFFICE 365 in my Hotmail user.
Thanks you and nice week-end.

Jose Humberto Paiva

NOTE: email address and screenshots displaying personal details edited out by Pat Cooke in interests of member.
 
Last edited by a moderator:
What happens when you click on the link "Get help switching your license" in screenshot(3).png?
Have you contacted Microsoft to get help from them?
 
so you tried clicking the new licence option and adding your new licence?
Screenshot (3068).png
 
Yes I get Help but nothing is working.
The solution I find is that I don´t want. To reinstall Office. Why?
Because I lost last year a long time to configure Outlook as I want.
If I install again it is a problem to reconfigure again.
And as you can see in the screenshot(1) the system says that the OFFICE 365 belongs to my account, and when I can change licence he doesn´t permit, because i don´t have no OFFICE in my account!!!
Something is wrong in this process.
Is always the problem of Microsoft Products.
They doesn´t work as must work.

Best regards

José Paiva
 
Hello Bassfisher6522,

Thank you for your help.
It works, obviously, because you understood whats happens.
Best regards and nice weekend.
After I saw the screen of "Office.com/setup" i remember the same way last year.
Thanks again

José Humberto Paiva
 
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