Often Blue screen [system_service_exception] dmp.file attached

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by roy392003, Nov 15, 2012.

  1. roy392003

    roy392003 Well-Known Member

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    Hi! I often get a BSOD of [system_service_exception] 0x0000003B .
    I use HD 6870 before have a same BSOD.I though it was video card hardware or ATI driver issue. ( I did use DriverSweeper to uninstall the driver and update a new ATI driver still no luck.) So I took the vidoe card out and replace a NVIDIA video card. A few days after, the same Blue screen appear...

    PS: I still have a ATI driver on my computer but not the new version,
    because my motherboard chipset need ATI diver to work.
    (such AMD USB ,RAIDXpert and Promise SATA RAID ) .The driver I installed is form
    Biostar webside.
    If I uninstall it, It would case unable to boot , lose all USB port or something.

    Any suggestion to get rid of this BSOD or Fixed it, Please help:(
     

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  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    No recent memory dumps in the uploaded files
    No recent memory dumps in the MSINFO32 report
    Found lot's of Critical events in the WER section of MSINFO32
    This is suggestive of a hardware problem, please try these free diagnostics: Hardware Diagnostics

    Many, many errors like this in the System Event logfile:
    Many, many of these errors in the Application Event logfile:
    These sets of errors lead me to wonder about malware infections and operating system corruptions.

    If the hardware diagnostics don't reveal anything, please post back so we can discuss what to do next.
     
  3. roy392003

    roy392003 Well-Known Member

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    How do I get memory dumps?
    Why MSINFO32 report don't have a memory dumps?
     
  4. usasma

    usasma Fantastic Member
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    There are many different reasons for not getting memory dumps.
    Please follow the instructions here: Set MiniDump
     
  5. roy392003

    roy392003 Well-Known Member

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    I upload new memory dumps.
     

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  6. usasma

    usasma Fantastic Member
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    Still no new memory dumps in this upload. The only ones are from September.
    If you continue to have BSOD's, then it's time to check the hardware as I described above.

    The older memory dumps are video-related, so the hardware diagnostics here will help to isolate problems of that sort: Hardware Diagnostics
     

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