Often Blue screen [system_service_exception] dmp.file attached

roy392003

Well-Known Member
#1
Hi! I often get a BSOD of [system_service_exception] 0x0000003B .
I use HD 6870 before have a same BSOD.I though it was video card hardware or ATI driver issue. ( I did use DriverSweeper to uninstall the driver and update a new ATI driver still no luck.) So I took the vidoe card out and replace a NVIDIA video card. A few days after, the same Blue screen appear...

PS: I still have a ATI driver on my computer but not the new version,
because my motherboard chipset need ATI diver to work.
(such AMD USB ,RAIDXpert and Promise SATA RAID ) .The driver I installed is form
Biostar webside.
If I uninstall it, It would case unable to boot , lose all USB port or something.

Any suggestion to get rid of this BSOD or Fixed it, Please help:(
 


Attachments

usasma

Fantastic Member
Microsoft Community Contributor
#2
No recent memory dumps in the uploaded files
No recent memory dumps in the MSINFO32 report
Found lot's of Critical events in the WER section of MSINFO32
This is suggestive of a hardware problem, please try these free diagnostics: Hardware Diagnostics

Many, many errors like this in the System Event logfile:
Event[25019]:
Log Name: System
Source: Service Control Manager
Date: 2012-11-09T12:04:39.401
Event ID: 7023
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: RoyYip-PC
Description:
The Computer Browser service terminated with the following error:
The specified service does not exist as an installed service.
Many, many of these errors in the Application Event logfile:
Event[35220]:
Log Name: Application
Source: Microsoft-Windows-LoadPerf
Date: 2012-11-15T03:05:09.001
Event ID: 3011
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: RoyYip-PC
Description:
Unloading the performance counter strings for service MSDTC Bridge 4.0.0.0 (MSDTC Bridge 4.0.0.0) failed. The first DWORD in the Data section contains the error code.

Event[35221]:
Log Name: Application
Source: Microsoft-Windows-LoadPerf
Date: 2012-11-15T03:05:09.065
Event ID: 3012
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: RoyYip-PC
Description:
The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
These sets of errors lead me to wonder about malware infections and operating system corruptions.

If the hardware diagnostics don't reveal anything, please post back so we can discuss what to do next.
 


roy392003

Well-Known Member
#3
How do I get memory dumps?
Why MSINFO32 report don't have a memory dumps?
 


usasma

Fantastic Member
Microsoft Community Contributor
#4
There are many different reasons for not getting memory dumps.
Please follow the instructions here: Set MiniDump
 


usasma

Fantastic Member
Microsoft Community Contributor
#6
Still no new memory dumps in this upload. The only ones are from September.
If you continue to have BSOD's, then it's time to check the hardware as I described above.

The older memory dumps are video-related, so the hardware diagnostics here will help to isolate problems of that sort: Hardware Diagnostics
 


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