pc does not shut down

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by martinlongbow, Jan 16, 2012.

  1. martinlongbow

    martinlongbow New Member

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    hello, newbie here. my problem is a bit different. my desktop pc with windows 7 64 bit does not shut down. when i shut it down, i see the screen which says "shutting down" and then approximately 5 minutes later blue screen of death appears with automatic reboot. here is the error log

    adding the error message from event log. any help is much appreacited
    System

    - Provider

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

    EventID 41

    Version 2

    Level 1

    Task 63

    Opcode 0

    Keywords 0x8000000000000002

    - TimeCreated

    [ SystemTime] 2012-01-16T05:51:29.961607800Z

    EventRecordID 160073

    Correlation

    - Execution

    [ ProcessID] 4
    [ ThreadID] 8

    Channel System

    Computer Tanerb-PC

    - Security

    [ UserID] S-1-5-18


    - EventData

    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress false
    PowerButtonTimestamp 0
     
  2. Elmer

    Elmer Extraordinary Member

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    Hi martinlongbow and Welcome to The Forum.

    We really need to see the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    To ensure minidumps are enabled:
    Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    Under the Advanced tab, click on the Startup and Recovery Settings... button.
    Ensure that Automatically restart is unchecked.
    Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    OK your way out.
    Reboot if changes have been made.

    The .dmp files are located at C:\Windows\Minidump. Until a .dmp file is generated, the Minidump folder may not exist.

    Go to your C:\Windows\Minidump folder. Copy the .dmp files to a new folder on your desktop. Zip up that folder and attach to a post.

    Please see: How to ask for help with a BSOD problem Following Method 2:
    Download
    and run the SF Diagnostics Tool. Right click the SF Diag tool and select Run as Administrator before running. When the reports have been created, zip them up and attach to a post.

    Download and run CPU-Z. Take screenshots**/snips of the Mainboard tab, Memory tab and all the slot #'s under the SPD tab.
    Go to Post Reply, click on the Go Advanced button and attach the screenshots**/snips to your post for all the RAM experts to see by using the paper clip you will find on the top toolbar. Do not zip them up.
    **
    If screenshots, please crop.

    Also see: http://windows7forums.com/blue-screen-death-bsod/71079-help-us-help-you-filling-your-system-specs.html
     
  3. martinlongbow

    martinlongbow New Member

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    here is the dump file
     

    Attached Files:

  4. martinlongbow

    martinlongbow New Member

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    here are the cpuz files
     

    Attached Files:

  5. Elmer

    Elmer Extraordinary Member

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    STOP 0x0000009F: DRIVER_POWER_STATE_FAILURE
    Usual causes:
    Device driver

    Your latest dump file lists usbhub.sys as the probable cause. This is a Windows System file and for it to be the cause of your crash is highly unlikely.
    Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes. Random stop codes can often indicate hardware issues.


    As a Priority:

    wdcsam64.sys Wed Apr 16 09:39:08 2008 Western Digital External Drive RAID Manager

    dtsoftbus01.sys Mon Oct 17 13:12:30 2011 The dtsoftbus01.sys driver has been known to cause problems on some Windows 7 systems. This belongs to Daemon Tools Light. I suggest uninstalling DT Light until your blue screens are resolved. But do not replace with Daemon Tools!!


    Drivers that pre-date Windows 7. Update:

    000.fcl Fri Sep 26 14:11:22 2008 CyberLink FCL Driver


    Drivers with Updates:

    nusb3hub.sys Fri Jan 22 03:22:18 2010
    nusb3xhc.sys Fri Jan 22 03:22:21 2010
    Go to your Motherboard Mfr. Support website (or NEC/Renesas) and update your USB 3.0 drivers. A June 2011 set are available Here.

    mv91xx.sys Fri Dec 25 06:45:39 2009 Drivers: Marvell MV9xxx


    Bugcheck Analysis:
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000009F, {4, 258, fffffa8009d83040, fffff80004ba1510}
    
    Probably caused by : usbhub.sys
    
    Followup: MachineOwner

    Drivers:
    Code:
    fffff880`08e00000 fffff880`08e2b000   000      000.fcl      Fri Sep 26 14:11:22 2008 (48DCDF7A)
    fffff880`013a4000 fffff880`013e2000   1394ohci 1394ohci.sys Sat Nov 20 10:44:56 2010 (4CE7A6A8)
    fffff880`00e00000 fffff880`00e57000   ACPI     ACPI.sys     Sat Nov 20 09:19:16 2010 (4CE79294)
    fffff880`02e92000 fffff880`02f1b000   afd      afd.sys      Mon Apr 25 03:33:58 2011 (4DB4DD96)
    fffff880`08de4000 fffff880`08dfa000   AgileVpn AgileVpn.sys Tue Jul 14 01:10:24 2009 (4A5BCCF0)
    fffff880`011ed000 fffff880`011f8000   amdxata  amdxata.sys  Fri Mar 19 16:18:18 2010 (4BA3A3CA)
    fffff880`074ea000 fffff880`074f2000   ASACPI   ASACPI.sys   Thu Jul 16 04:31:29 2009 (4A5E9F11)
    fffff880`010f7000 fffff880`01100000   atapi    atapi.sys    Tue Jul 14 00:19:47 2009 (4A5BC113)
    fffff880`01100000 fffff880`0112a000   ataport  ataport.SYS  Sat Nov 20 09:19:15 2010 (4CE79293)
    fffff880`09973000 fffff880`0998d000   AtihdW76 AtihdW76.sys Tue Oct 18 08:09:49 2011 (4E9D263D)
    fffff880`0828a000 fffff880`08cf0000   atikmdag atikmdag.sys Thu Nov 10 02:52:46 2011 (4EBB3C7E)
    fffff880`07000000 fffff880`07055000   atikmpag atikmpag.sys Thu Nov 10 02:12:44 2011 (4EBB331C)
    fffff960`00940000 fffff960`009a1000   ATMFD    ATMFD.DLL    unavailable (00000000)
    fffff880`01bf8000 fffff880`01bff000   Beep     Beep.SYS     Tue Jul 14 01:00:13 2009 (4A5BCA8D)
    fffff880`0715d000 fffff880`0716e000   blbdrive blbdrive.sys Tue Jul 14 00:35:59 2009 (4A5BC4DF)
    fffff880`041cc000 fffff880`041ea000   bowser   bowser.sys   Wed Feb 23 04:55:04 2011 (4D649328)
    fffff960`00610000 fffff960`00637000   cdd      cdd.dll      unavailable (00000000)
    fffff880`07fc5000 fffff880`07fe2000   cdfs     cdfs.sys     Tue Jul 14 00:19:46 2009 (4A5BC112)
    fffff880`01514000 fffff880`0153e000   cdrom    cdrom.sys    Sat Nov 20 09:19:20 2010 (4CE79298)
    fffff880`00d12000 fffff880`00dd2000   CI       CI.dll       Sat Nov 20 13:12:36 2010 (4CE7C944)
    fffff880`01b7f000 fffff880`01baf000   CLASSPNP CLASSPNP.SYS Sat Nov 20 09:19:23 2010 (4CE7929B)
    fffff880`01be5000 fffff880`01bef000   CLBStor  CLBStor.sys  Wed Oct 07 07:42:27 2009 (4ACC3853)
    fffff880`07e6c000 fffff880`07ed6000   CLBUDF   CLBUDF.SYS   Wed Oct 07 07:42:23 2009 (4ACC384F)
    fffff880`00cb4000 fffff880`00d12000   CLFS     CLFS.SYS     Tue Jul 14 00:19:57 2009 (4A5BC11D)
    fffff880`02a22000 fffff880`02bae000   CM10864  CM10864.sys  Wed Nov 18 09:55:47 2009 (4B03C4A3)
    fffff880`01487000 fffff880`014f9000   cng      cng.sys      Sat Nov 20 10:08:45 2010 (4CE79E2D)
    fffff880`08273000 fffff880`08283000   CompositeBus CompositeBus.sys Sat Nov 20 10:33:17 2010 (4CE7A3ED)
    fffff880`08ede000 fffff880`08ee7000   cpuz135_x64 cpuz135_x64.sys Wed Jan 19 16:42:06 2011 (4D37145E)
    fffff880`099eb000 fffff880`099f9000   crashdmp crashdmp.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
    fffff880`070bc000 fffff880`0713f000   csc      csc.sys      Sat Nov 20 09:27:12 2010 (4CE79470)
    fffff880`07f57000 fffff880`07f94000   CT20XUT  CT20XUT.SYS  Wed Jul 07 14:44:15 2010 (4C3484AF)
    fffff880`074f2000 fffff880`0759ab80   ctaud2k  ctaud2k.sys  Wed Jul 07 14:42:14 2010 (4C348436)
    fffff880`0980f000 fffff880`09973000   CTEXFIFX CTEXFIFX.SYS Wed Jul 07 14:44:03 2010 (4C3484A3)
    fffff880`07f3b000 fffff880`07f57000   CTHWIUT  CTHWIUT.SYS  Wed Jul 07 14:44:19 2010 (4C3484B3)
    fffff880`07443000 fffff880`07474000   ctoss2k  ctoss2k.sys  Wed Jul 07 14:38:24 2010 (4C348350)
    fffff880`07474000 fffff880`0747c000   ctprxy2k ctprxy2k.sys Wed Jul 07 14:42:17 2010 (4C348439)
    fffff880`00c00000 fffff880`00c38000   ctsfm2k  ctsfm2k.sys  Wed Jul 07 14:38:10 2010 (4C348342)
    fffff880`07e5a000 fffff880`07e6c000   dc3d     dc3d.sys     Fri Apr 08 23:58:20 2011 (4D9F930C)
    fffff880`0713f000 fffff880`0715d000   dfsc     dfsc.sys     Sat Nov 20 09:26:31 2010 (4CE79447)
    fffff880`02e68000 fffff880`02e77000   discache discache.sys Tue Jul 14 00:37:18 2009 (4A5BC52E)
    fffff880`01b69000 fffff880`01b7f000   disk     disk.sys     Tue Jul 14 00:19:57 2009 (4A5BC11D)
    fffff880`075d8000 fffff880`075fa000   drmk     drmk.sys     Tue Jul 14 02:01:25 2009 (4A5BD8E5)
    fffff880`0162b000 fffff880`01673000   dtsoftbus01 dtsoftbus01.sys Mon Oct 17 13:12:30 2011 (4E9C1BAE)
    fffff880`07fa9000 fffff880`07fb2000   dump_atapi dump_atapi.sys Tue Jul 14 00:19:47 2009 (4A5BC113)
    fffff880`09800000 fffff880`0980c000   dump_dumpata dump_dumpata.sys Tue Jul 14 00:19:47 2009 (4A5BC113)
    fffff880`07fb2000 fffff880`07fc5000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
    fffff880`099df000 fffff880`099eb000   Dxapi    Dxapi.sys    Tue Jul 14 00:38:28 2009 (4A5BC574)
    fffff880`08cf0000 fffff880`08de4000   dxgkrnl  dxgkrnl.sys  Sat Nov 20 09:50:50 2010 (4CE799FA)
    fffff880`08200000 fffff880`08246000   dxgmms1  dxgmms1.sys  Sat Nov 20 09:49:53 2010 (4CE799C1)
    fffff880`07482000 fffff880`074cc000   e1y62x64 e1y62x64.sys Wed Apr 07 23:58:49 2010 (4BBD0E29)
    fffff880`07da4000 fffff880`07dee000   emupia2k emupia2k.sys Wed Jul 07 14:38:03 2010 (4C34833B)
    fffff880`0104c000 fffff880`01060000   fileinfo fileinfo.sys Tue Jul 14 00:34:25 2009 (4A5BC481)
    fffff880`01000000 fffff880`0104c000   fltmgr   fltmgr.sys   Sat Nov 20 09:19:24 2010 (4CE7929C)
    fffff880`0150a000 fffff880`01514000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 00:19:45 2009 (4A5BC111)
    fffff880`01b2f000 fffff880`01b69000   fvevol   fvevol.sys   Sat Nov 20 09:24:06 2010 (4CE793B6)
    fffff880`01a22000 fffff880`01a6c000   fwpkclnt fwpkclnt.sys Sat Nov 20 09:21:37 2010 (4CE79321)
    fffff880`07c17000 fffff880`07da4000   ha20x22k ha20x22k.sys Wed Jul 07 14:41:25 2010 (4C348405)
    fffff800`0341e000 fffff800`03467000   hal      hal.dll      Sat Nov 20 13:00:25 2010 (4CE7C669)
    fffff880`08246000 fffff880`0826a000   HDAudBus HDAudBus.sys Sat Nov 20 10:43:42 2010 (4CE7A65E)
    fffff880`0998d000 fffff880`099a6000   HIDCLASS HIDCLASS.SYS Sat Nov 20 10:43:49 2010 (4CE7A665)
    fffff880`09be9000 fffff880`09bf1080   HIDPARSE HIDPARSE.SYS Tue Jul 14 01:06:17 2009 (4A5BCBF9)
    fffff880`09a1d000 fffff880`09a2b000   hidusb   hidusb.sys   Sat Nov 20 10:43:49 2010 (4CE7A665)
    fffff880`04103000 fffff880`041cc000   HTTP     HTTP.sys     Sat Nov 20 09:24:30 2010 (4CE793CE)
    fffff880`01b26000 fffff880`01b2f000   hwpolicy hwpolicy.sys Sat Nov 20 09:18:54 2010 (4CE7927E)
    fffff880`07194000 fffff880`071aa000   intelppm intelppm.sys Tue Jul 14 00:19:25 2009 (4A5BC0FD)
    fffff880`013e2000 fffff880`013f1000   kbdclass kbdclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
    fffff880`09bf2000 fffff880`09c00000   kbdhid   kbdhid.sys   Sat Nov 20 10:33:25 2010 (4CE7A3F5)
    fffff800`00ba8000 fffff800`00bb2000   kdcom    kdcom.dll    Sat Feb 05 16:52:49 2011 (4D4D8061)
    fffff880`07400000 fffff880`07443000   ks       ks.sys       Sat Nov 20 10:33:23 2010 (4CE7A3F3)
    fffff880`0146c000 fffff880`01487000   ksecdd   ksecdd.sys   Sat Nov 20 09:21:15 2010 (4CE7930B)
    fffff880`01600000 fffff880`0162b000   ksecpkg  ksecpkg.sys  Sat Nov 20 10:10:34 2010 (4CE79E9A)
    fffff880`0747c000 fffff880`07481200   ksthunk  ksthunk.sys  Tue Jul 14 01:00:19 2009 (4A5BCA93)
    fffff880`040d6000 fffff880`040eb000   lltdio   lltdio.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
    fffff880`02bc2000 fffff880`02be5000   luafv    luafv.sys    Tue Jul 14 00:26:13 2009 (4A5BC295)
    fffff880`00c51000 fffff880`00ca0000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Nov 20 13:03:51 2010 (4CE7C737)
    fffff880`07e4c000 fffff880`07e5a000   monitor  monitor.sys  Tue Jul 14 00:38:52 2009 (4A5BC58C)
    fffff880`013f1000 fffff880`01400000   mouclass mouclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
    fffff880`099d2000 fffff880`099df000   mouhid   mouhid.sys   Tue Jul 14 01:00:20 2009 (4A5BCA94)
    fffff880`010dd000 fffff880`010f7000   mountmgr mountmgr.sys Sat Nov 20 09:19:21 2010 (4CE79299)
    fffff880`0153e000 fffff880`0156f000   MpFilter MpFilter.sys Wed Apr 06 21:07:29 2011 (4D9CC801)
    fffff880`04000000 fffff880`04018000   mpsdrv   mpsdrv.sys   Tue Jul 14 01:08:25 2009 (4A5BCC79)
    fffff880`07e00000 fffff880`07e2d000   mrxsmb   mrxsmb.sys   Wed Apr 27 03:40:38 2011 (4DB78226)
    fffff880`08e6c000 fffff880`08eba000   mrxsmb10 mrxsmb10.sys Sat Jul 09 03:46:28 2011 (4E17C104)
    fffff880`08eba000 fffff880`08ede000   mrxsmb20 mrxsmb20.sys Wed Apr 27 03:39:37 2011 (4DB781E9)
    fffff880`017e2000 fffff880`017ed000   Msfs     Msfs.SYS     Tue Jul 14 00:19:47 2009 (4A5BC113)
    fffff880`00e60000 fffff880`00e6a000   msisadrv msisadrv.sys Tue Jul 14 00:19:26 2009 (4A5BC0FE)
    fffff880`0140e000 fffff880`0146c000   msrpc    msrpc.sys    Sat Nov 20 09:21:56 2010 (4CE79334)
    fffff880`02e5d000 fffff880`02e68000   mssmbios mssmbios.sys Tue Jul 14 00:31:10 2009 (4A5BC3BE)
    fffff880`01b14000 fffff880`01b26000   mup      mup.sys      Tue Jul 14 00:23:45 2009 (4A5BC201)
    fffff880`0112a000 fffff880`011b6000   mv91xx   mv91xx.sys   Fri Dec 25 06:45:39 2009 (4B345F93)
    fffff880`011e5000 fffff880`011ed000   mvxxmm   mvxxmm.sys   Fri Dec 25 06:45:15 2009 (4B345F7B)
    fffff880`0168f000 fffff880`01782000   ndis     ndis.sys     Sat Nov 20 09:23:30 2010 (4CE79392)
    fffff880`070ab000 fffff880`070b7000   ndistapi ndistapi.sys Tue Jul 14 01:10:00 2009 (4A5BCCD8)
    fffff880`02fcd000 fffff880`02ffc000   ndiswan  ndiswan.sys  Sat Nov 20 10:52:32 2010 (4CE7A870)
    fffff880`07f94000 fffff880`07fa9000   NDProxy  NDProxy.SYS  Sat Nov 20 10:52:20 2010 (4CE7A864)
    fffff880`02f8f000 fffff880`02f9e000   netbios  netbios.sys  Tue Jul 14 01:09:26 2009 (4A5BCCB6)
    fffff880`02f1b000 fffff880`02f60000   netbt    netbt.sys    Sat Nov 20 09:23:18 2010 (4CE79386)
    fffff880`01782000 fffff880`017e2000   NETIO    NETIO.SYS    Sat Nov 20 09:23:13 2010 (4CE79381)
    fffff880`173bc000 fffff880`173d4000   NisDrvWFP NisDrvWFP.sys Wed Apr 06 21:08:53 2011 (4D9CC855)
    fffff880`08ee7000 fffff880`08ef6000   npf      npf.sys      Tue Oct 20 19:00:19 2009 (4ADDFAB3)
    fffff880`017ed000 fffff880`017fe000   Npfs     Npfs.SYS     Tue Jul 14 00:19:48 2009 (4A5BC114)
    fffff880`02e51000 fffff880`02e5d000   nsiproxy nsiproxy.sys Tue Jul 14 00:21:02 2009 (4A5BC15E)
    fffff800`03467000 fffff800`03a50000   nt       ntkrnlmp.exe Thu Jun 23 03:53:23 2011 (4E02AAA3)
    fffff880`01201000 fffff880`013a4000   Ntfs     Ntfs.sys     Fri Mar 11 03:39:39 2011 (4D79997B)
    fffff880`01bef000 fffff880`01bf8000   Null     Null.SYS     Tue Jul 14 00:19:37 2009 (4A5BC109)
    fffff880`00fb2000 fffff880`00fca000   nusb3hub nusb3hub.sys Fri Jan 22 03:22:18 2010 (4B5919EA)
    fffff880`071aa000 fffff880`071da000   nusb3xhc nusb3xhc.sys Fri Jan 22 03:22:21 2010 (4B5919ED)
    fffff880`02f69000 fffff880`02f8f000   pacer    pacer.sys    Sat Nov 20 10:52:18 2010 (4CE7A862)
    fffff880`00eaa000 fffff880`00ebf000   partmgr  partmgr.sys  Sat Nov 20 09:20:00 2010 (4CE792C0)
    fffff880`00e6a000 fffff880`00e9d000   pci      pci.sys      Sat Nov 20 09:19:11 2010 (4CE7928F)
    fffff880`010c6000 fffff880`010cd000   pciide   pciide.sys   Tue Jul 14 00:19:49 2009 (4A5BC115)
    fffff880`010cd000 fffff880`010dd000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 00:19:48 2009 (4A5BC114)
    fffff880`014f9000 fffff880`0150a000   pcw      pcw.sys      Tue Jul 14 00:19:27 2009 (4A5BC0FF)
    fffff880`08ef6000 fffff880`08f9c000   peauth   peauth.sys   Tue Jul 14 02:01:19 2009 (4A5BD8DF)
    fffff880`02bb2000 fffff880`02bc2000   point64  point64.sys  Fri Apr 08 23:58:14 2011 (4D9F9306)
    fffff880`0759b000 fffff880`075d8000   portcls  portcls.sys  Tue Jul 14 01:06:27 2009 (4A5BCC03)
    fffff880`00ca0000 fffff880`00cb4000   PSHED    PSHED.dll    Tue Jul 14 02:32:23 2009 (4A5BE027)
    fffff880`00ed4000 fffff880`00ee0040   PxHlpa64 PxHlpa64.sys Tue Oct 20 19:08:42 2009 (4ADDFCAA)
    fffff880`071dc000 fffff880`07200000   rasl2tp  rasl2tp.sys  Sat Nov 20 10:52:34 2010 (4CE7A872)
    fffff880`02e77000 fffff880`02e92000   raspppoe raspppoe.sys Tue Jul 14 01:10:17 2009 (4A5BCCE9)
    fffff880`015c3000 fffff880`015e4000   raspptp  raspptp.sys  Sat Nov 20 10:52:31 2010 (4CE7A86F)
    fffff880`015e4000 fffff880`015fe000   rassstp  rassstp.sys  Tue Jul 14 01:10:25 2009 (4A5BCCF1)
    fffff880`02e00000 fffff880`02e51000   rdbss    rdbss.sys    Sat Nov 20 09:27:51 2010 (4CE79497)
    fffff880`01400000 fffff880`0140b000   rdpbus   rdpbus.sys   Tue Jul 14 01:17:46 2009 (4A5BCEAA)
    fffff880`01673000 fffff880`0167c000   RDPCDD   RDPCDD.sys   Tue Jul 14 01:16:34 2009 (4A5BCE62)
    fffff880`17200000 fffff880`1722e000   rdpdr    rdpdr.sys    Sat Nov 20 11:06:41 2010 (4CE7ABC1)
    fffff880`0167c000 fffff880`01685000   rdpencdd rdpencdd.sys Tue Jul 14 01:16:34 2009 (4A5BCE62)
    fffff880`01685000 fffff880`0168e000   rdprefmp rdprefmp.sys Tue Jul 14 01:16:35 2009 (4A5BCE63)
    fffff880`17248000 fffff880`17281000   RDPWD    RDPWD.SYS    Sat Nov 20 11:04:37 2010 (4CE7AB45)
    fffff880`01ada000 fffff880`01b14000   rdyboost rdyboost.sys Sat Nov 20 09:43:10 2010 (4CE7982E)
    fffff880`040eb000 fffff880`04103000   rspndr   rspndr.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
    fffff880`099a6000 fffff880`099d2000   RzSynapse RzSynapse.sys Wed Apr 06 10:29:13 2011 (4D9C3269)
    fffff880`011b6000 fffff880`011e5000   SCSIPORT SCSIPORT.SYS Sat Nov 20 10:34:01 2010 (4CE7A419)
    fffff880`08f9c000 fffff880`08fa7000   secdrv   secdrv.SYS   Wed Sep 13 14:18:38 2006 (4508052E)
    fffff880`01ad0000 fffff880`01ada000   speedfan speedfan.sys Sat Dec 18 11:03:51 2010 (4D0C9517)
    fffff880`01ac8000 fffff880`01ad0000   spldr    spldr.sys    Mon May 11 17:56:27 2009 (4A0858BB)
    fffff880`17324000 fffff880`173bc000   srv      srv.sys      Fri Apr 29 04:06:06 2011 (4DBA2B1E)
    fffff880`172bb000 fffff880`17324000   srv2     srv2.sys     Fri Apr 29 04:05:46 2011 (4DBA2B0A)
    fffff880`08fa7000 fffff880`08fd8000   srvnet   srvnet.sys   Fri Apr 29 04:05:35 2011 (4DBA2AFF)
    fffff880`075fa000 fffff880`075fb480   swenum   swenum.sys   Tue Jul 14 01:00:18 2009 (4A5BCA92)
    fffff880`0181e000 fffff880`01a22000   tcpip    tcpip.sys    Thu Sep 29 04:43:04 2011 (4E83E948)
    fffff880`08fd8000 fffff880`08fea000   tcpipreg tcpipreg.sys Sat Nov 20 10:51:48 2010 (4CE7A844)
    fffff880`015b6000 fffff880`015c3000   TDI      TDI.SYS      Sat Nov 20 09:22:06 2010 (4CE7933E)
    fffff880`1722e000 fffff880`17239000   tdtcp    tdtcp.sys    Tue Jul 14 01:16:32 2009 (4A5BCE60)
    fffff880`01594000 fffff880`015b6000   tdx      tdx.sys      Sat Nov 20 09:21:54 2010 (4CE79332)
    fffff880`02fb9000 fffff880`02fcd000   termdd   termdd.sys   Sat Nov 20 11:03:40 2010 (4CE7AB0C)
    fffff960`00420000 fffff960`0042a000   TSDDD    TSDDD.dll    unavailable (00000000)
    fffff880`17239000 fffff880`17248000   tssecsrv tssecsrv.sys Sat Nov 20 11:04:09 2010 (4CE7AB29)
    fffff880`0716e000 fffff880`07194000   tunnel   tunnel.sys   Sat Nov 20 10:51:50 2010 (4CE7A846)
    fffff880`0403f000 fffff880`04094000   udfs     udfs.sys     Sat Nov 20 09:26:11 2010 (4CE79433)
    fffff880`00ee1000 fffff880`00ef3000   umbus    umbus.sys    Sat Nov 20 10:44:37 2010 (4CE7A695)
    fffff880`09a00000 fffff880`09a1d000   usbccgp  usbccgp.sys  Fri Mar 25 03:29:14 2011 (4D8C0C0A)
    fffff880`071da000 fffff880`071dbf00   USBD     USBD.SYS     Fri Mar 25 03:28:59 2011 (4D8C0BFB)
    fffff880`074d9000 fffff880`074ea000   usbehci  usbehci.sys  Fri Mar 25 03:29:04 2011 (4D8C0C00)
    fffff880`07ee1000 fffff880`07f3b000   usbhub   usbhub.sys   Fri Mar 25 03:29:25 2011 (4D8C0C15)
    fffff880`07055000 fffff880`070ab000   USBPORT  USBPORT.SYS  Fri Mar 25 03:29:12 2011 (4D8C0C08)
    fffff880`07e31000 fffff880`07e4c000   USBSTOR  USBSTOR.SYS  Fri Mar 11 04:37:16 2011 (4D79A6FC)
    fffff880`074cc000 fffff880`074d9000   usbuhci  usbuhci.sys  Fri Mar 25 03:29:03 2011 (4D8C0BFF)
    fffff880`00e9d000 fffff880`00eaa000   vdrvroot vdrvroot.sys Tue Jul 14 01:01:31 2009 (4A5BCADB)
    fffff880`01800000 fffff880`0180e000   vga      vga.sys      Tue Jul 14 00:38:47 2009 (4A5BC587)
    fffff880`09a32000 fffff880`09be9000   viahduaa viahduaa.sys Fri Jun 04 07:25:19 2010 (4C089C4F)
    fffff880`0156f000 fffff880`01594000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:38:51 2009 (4A5BC58B)
    fffff880`01a6c000 fffff880`01a7c000   vmstorfl vmstorfl.sys Sat Nov 20 09:57:30 2010 (4CE79B8A)
    fffff880`00ebf000 fffff880`00ed4000   volmgr   volmgr.sys   Sat Nov 20 09:19:28 2010 (4CE792A0)
    fffff880`0106a000 fffff880`010c6000   volmgrx  volmgrx.sys  Sat Nov 20 09:20:43 2010 (4CE792EB)
    fffff880`01a7c000 fffff880`01ac8000   volsnap  volsnap.sys  Sat Nov 20 09:20:08 2010 (4CE792C8)
    fffff880`02f9e000 fffff880`02fb9000   wanarp   wanarp.sys   Sat Nov 20 10:52:36 2010 (4CE7A874)
    fffff880`0180e000 fffff880`0181e000   watchdog watchdog.sys Tue Jul 14 00:37:35 2009 (4A5BC53F)
    fffff880`02bae000 fffff880`02bb1880   wdcsam64 wdcsam64.sys Wed Apr 16 09:39:08 2008 (4805BB2C)
    fffff880`00eff000 fffff880`00fa3000   Wdf01000 Wdf01000.sys Tue Jul 14 00:22:07 2009 (4A5BC19F)
    fffff880`00fa3000 fffff880`00fb2000   WDFLDR   WDFLDR.SYS   Tue Jul 14 00:19:54 2009 (4A5BC11A)
    fffff880`02f60000 fffff880`02f69000   wfplwf   wfplwf.sys   Tue Jul 14 01:09:26 2009 (4A5BCCB6)
    fffff960`000a0000 fffff960`003b4000   win32k   win32k.sys   unavailable (00000000)
    fffff880`04094000 fffff880`040a5000   WinUSB   WinUSB.sys   Sat Nov 20 10:43:56 2010 (4CE7A66C)
    fffff880`0826a000 fffff880`08273000   wmiacpi  wmiacpi.sys  Tue Jul 14 00:31:02 2009 (4A5BC3B6)
    fffff880`00e57000 fffff880`00e60000   WMILIB   WMILIB.SYS   Tue Jul 14 00:19:51 2009 (4A5BC117)
    fffff880`02a00000 fffff880`02a21000   WudfPf   WudfPf.sys   Sat Nov 20 10:42:44 2010 (4CE7A624)
    fffff880`040a5000 fffff880`040d6000   WUDFRd   WUDFRd.sys   Sat Nov 20 10:43:32 2010 (4CE7A654)
    
    Unloaded modules:
    fffff880`1847e000 fffff880`184ef000   spsys.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00071000
    fffff880`07fc5000 fffff880`07fd6000   WinUSB.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00011000
    fffff880`07e00000 fffff880`07e31000   WUDFRd.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00031000
    fffff880`01baf000 fffff880`01bbd000   crashdmp.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0000E000
    fffff880`01bbd000 fffff880`01bc9000   dump_ataport
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0000C000
    fffff880`01bc9000 fffff880`01bd2000   dump_atapi.s
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00009000
    fffff880`01bd2000 fffff880`01be5000   dump_dumpfve
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00013000
    
    Let us know how it goes. If you get further problems with blue screens, attach your new dump files and details and we'll move on from there.


    HTH.
     
  6. martinlongbow

    martinlongbow New Member

    Joined:
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    ok updated the driver for WD hard disk, unistalled the daemon tools light. couldn't find an update for cyberlink (it is a software) and my pc says i have already updated version for usb and i dont know how to manually update it. i downloaded the file you show but it is not an exe file and when i click on usb under device manager i have like 20 entries. they should really find an easy way to update all these stuff. it is not user friendly at all.

    anyway good news , i restarted wihtout any blue screen, to be safe restarted again and still works

    thank you very much for the help elmer :regular_smile:
     
  7. Elmer

    Elmer Extraordinary Member

    Joined:
    Mar 5, 2010
    Messages:
    3,873
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    Good to hear that things seem to have settled down.

    Driver Install - Manual method

    1. Download the driver and extract it to a folder.
    2. Open the Device Manager.
    3. Right click the device you wish to change the drivers for. You can select Properties > Driver > Driver Details to check you have the right device.
    4. Choose Update Driver Software.
    5. Select Browse My Computer For Driver Software.
    6. Select Let me pick from a list of device drivers on my computer.
    7. Select Have disk...
    8. Select Browse..
    9. Navigate to the extracted folder and double click on the .inf file
    10. Hit OK, then Next and the driver(s) will then begin to install.
    11. After it has installed, GoTo C:\Windows\System32\Drivers. Locate the driver you've just updated, right click it and check the dates under its properties.
     

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