Persistent BSODs

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by ant, Oct 31, 2010.

  1. ant

    ant New Member

    Joined:
    Oct 31, 2010
    Messages:
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    I have a sony vaio vpcebisoe. A little over a month ago my notebook just started crashing and rebooting. It occurs when the notebook has been in use for a while. Lets say once or twice a day. Brought it to a repair shop and they reinstalled windows. Just got it back and it happened again. Im starting to think it's a hardware prob. I would really appreciate if someone could help me.

    Specs

    Processor: Core i3 M 330
    RAM: 4 GB GDDR 3
    OS: Windows 7 Home Premium 32 Bit
    and yes, originally I had the 64 bit.
    Graphics Card: ATI Mobility Radeon HD 5470

    Unfortunately I dont have the minidumps from before the reinstallation.
    Thanks in advance
     

    Attached Files:

  2. cybercore

    cybercore New Member

    Joined:
    Jul 7, 2009
    Messages:
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    Hi,

    your Symantec is very old:

    SYMTDI.SYS Tue Aug 19 16:17:48 2008
    SYMREDRV.SYS Tue Aug 19 16:18:20 2008
    SYMEVENT.SYS Wed May 28 20:31:56 2008

    Completely uninstll it with the tool found here:

    Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

    Later when your system has been stable for a couple of weeks, get Symantec latest version compattible with 7. For now, install MSE:

    http://www.microsoft.com/security_essentials/market.aspx



    Update the Sony Firmware Extension Parser driver for VAIO Series, it's too old:

    SFEP.sys Fri Aug 03 01:36:08 2007



    Update other drivers too:

    athr.sys Tue Jun 09 14:04:52 2009
    Atheros Wireless CB42/CB43/MB42/MB43

    yk62x86.sys Mon Sep 28 02:33:34 2009
    Marvell Yukon Ethernet Controller



    Code:
    
    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [F:\a\Minidump\D M P\103110-48734-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16617.x86fre.win7_gdr.100618-1621
    Machine Name:
    Kernel base = 0x82845000 PsLoadedModuleList = 0x8298d810
    Debug session time: Sun Oct 31 10:01:16.754 2010 (UTC - 4:00)
    System Uptime: 0 days 4:59:23.831
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ................................
    Loading User Symbols
    Loading unloaded module list
    .................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000008E, {c0000005, 9be5b9ba, 9cfe5b44, 0}
    
    Probably caused by : win32k.sys ( win32k!GreAcquirePushLockExclusive+a )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: 9be5b9ba, The address that the exception occurred at
    Arg3: 9cfe5b44, Trap Frame
    Arg4: 00000000
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>
    
    FAULTING_IP: 
    win32k!GreAcquirePushLockExclusive+a
    9be5b9ba f00fba2800      lock bts dword ptr [eax],0
    
    TRAP_FRAME:  9cfe5b44 -- (.trap 0xffffffff9cfe5b44)
    ErrCode = 00000002
    eax=003c22c8 ebx=a1010cb2 ecx=003c22c8 edx=00000d00 esi=9cfe5bf4 edi=00000000
    eip=9be5b9ba esp=9cfe5bb8 ebp=9cfe5bb8 iopl=0         nv up ei pl nz na po nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010202
    win32k!GreAcquirePushLockExclusive+0xa:
    9be5b9ba f00fba2800      lock bts dword ptr [eax],0   ds:0023:003c22c8=????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x8E
    
    PROCESS_NAME:  firefox.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 9be5bb86 to 9be5b9ba
    
    STACK_TEXT:  
    9cfe5bb8 9be5bb86 003c22c8 00000000 ff80cb20 win32k!GreAcquirePushLockExclusive+0xa
    9cfe5bd0 9be5bee1 ff80cb20 00000001 00200cb2 win32k!HANDLELOCK::vLockHandle+0xe4
    9cfe5c0c 9be5bf5e 00000000 9cfe5c44 9cfe5c2c win32k!HmgLockEx+0x37
    9cfe5c1c 9be612ca a1010cb2 ffbbe000 9cfe5c58 win32k!XDCOBJ::vLock+0x15
    9cfe5c2c 9be320e4 a1010cb2 fffffffe 00000015 win32k!XDCOBJ::XDCOBJ+0x18
    9cfe5c58 9be3dae4 a1010cb2 ffbbe02a 00000015 win32k!GreGetGlyphIndicesW+0x26
    9cfe5cf8 9be320b5 a1010cb2 001d9ac0 00000015 win32k!NtGdiGetGlyphIndicesWInternal+0xf3
    9cfe5d18 8288844a a1010cb2 001d9ac0 00000015 win32k!NtGdiGetGlyphIndicesW+0x1b
    9cfe5d18 770c64f4 a1010cb2 001d9ac0 00000015 nt!KiFastCallEntry+0x12a
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    001d9a74 00000000 00000000 00000000 00000000 0x770c64f4
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    win32k!GreAcquirePushLockExclusive+a
    9be5b9ba f00fba2800      lock bts dword ptr [eax],0
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  win32k!GreAcquirePushLockExclusive+a
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: win32k
    
    IMAGE_NAME:  win32k.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c7dbbb5
    
    FAILURE_BUCKET_ID:  0x8E_win32k!GreAcquirePushLockExclusive+a
    
    BUCKET_ID:  0x8E_win32k!GreAcquirePushLockExclusive+a
    
    Followup: MachineOwner
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
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    9281f000 92831000   AgileVpn AgileVpn.sys Mon Jul 13 19:55:00 2009 (4A5BC954)
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    8bfc1000 8bfe4000   ataport  ataport.SYS  Mon Jul 13 19:11:18 2009 (4A5BBF16)
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    92839000 92d7b000   atipmdag atipmdag.sys Fri Jan 22 08:44:57 2010 (4B59ABD9)
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    91ed5000 91ee3000   blbdrive blbdrive.sys Mon Jul 13 19:23:04 2009 (4A5BC1D8)
    82ead000 82eb5000   BOOTVID  BOOTVID.dll  Mon Jul 13 21:04:34 2009 (4A5BD9A2)
    9a126000 9a13f000   bowser   bowser.sys   Mon Jul 13 19:14:21 2009 (4A5BBFCD)
    9bc30000 9bc4e000   cdd      cdd.dll      Mon Jul 13 21:04:18 2009 (4A5BD992)
    8c000000 8c01f000   cdrom    cdrom.sys    Mon Jul 13 19:11:24 2009 (4A5BBF1C)
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    8c571000 8c5a2000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:12:03 2009 (4A5BBF43)
    8280e000 82845000   hal      halmacpi.dll Mon Jul 13 19:11:03 2009 (4A5BBF07)
    92db4000 92dd3000   HDAudBus HDAudBus.sys Mon Jul 13 19:50:55 2009 (4A5BC85F)
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    8bee6000 8beee000   msisadrv msisadrv.sys Mon Jul 13 19:11:09 2009 (4A5BBF0D)
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    91b11000 91b22000   vwififlt vwififlt.sys Mon Jul 13 19:52:03 2009 (4A5BC8A3)
    91b30000 91b43000   wanarp   wanarp.sys   Mon Jul 13 19:55:02 2009 (4A5BC956)
    91185000 91192000   watchdog watchdog.sys Mon Jul 13 19:24:10 2009 (4A5BC21A)
    8be16000 8be87000   Wdf01000 Wdf01000.sys Mon Jul 13 19:11:36 2009 (4A5BBF28)
    8be87000 8be95000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:11:25 2009 (4A5BBF1D)
    91aeb000 91af2000   wfplwf   wfplwf.sys   Mon Jul 13 19:53:51 2009 (4A5BC90F)
    9bda0000 9bfeb000   win32k   win32k.sys   Tue Aug 31 22:34:29 2010 (4C7DBBB5)
    8bedd000 8bee6000   WMILIB   WMILIB.SYS   Mon Jul 13 19:11:22 2009 (4A5BBF1A)
    911e5000 911f3000   wpsdrvnt wpsdrvnt.sys Wed Apr 22 17:31:31 2009 (49EF8CB3)
    a543b000 a5462a80   WpsHelper WpsHelper.sys Thu Sep 02 21:14:42 2010 (4C804C02)
    a5400000 a541a000   WudfPf   WudfPf.sys   Mon Jul 13 19:50:13 2009 (4A5BC835)
    a541a000 a543a480   WUDFRd   WUDFRd.sys   Mon Jul 13 19:50:44 2009 (4A5BC854)
    91d8c000 91ddd000   yk62x86  yk62x86.sys  Mon Sep 28 02:33:34 2009 (4AC058BE)
    
    Unloaded modules:
    933f7000 93400000   COH_Mon.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00009000
    a54bb000 a54ce000   HIDCLASS.SYS
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00013000
    a54b0000 a54bb000   hidusb.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0000B000
    a54d5000 a54e0000   mouhid.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0000B000
    933e3000 933ec000   COH_Mon.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00009000
    91e36000 91e94000   eeCtrl.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0005E000
    9112b000 91140000   NAVENG.SYS
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00015000
    91056000 9112b000   NAVEX15.SYS
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  000D5000
    a04f5000 a0519000   WpsHelper.sy
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00024000
    a554a000 a55b4000   spsys.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0006A000
    a54e0000 a554a000   spsys.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0006A000
    a543d000 a54a7000   spsys.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0006A000
    9a1ca000 9a1e2000   parport.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00018000
    8c419000 8c426000   crashdmp.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0000D000
    8c3e2000 8c3ed000   dump_pciidex
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0000B000
    8c3ed000 8c3f7000   dump_msahci.
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0000A000
    8c1da000 8c1eb000   dump_dumpfve
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00011000
    
     
  3. ant

    ant New Member

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    Could someone please help me. I'm really in a tight spot here.:(
     
  4. ant

    ant New Member

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    K. Thanks. Ill try.
     
  5. ant

    ant New Member

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    I'm having problems geting the latest sfep.sys to download. Tried checking out on sony support site. Could you just point me in the right direction please.
     
  6. ant

    ant New Member

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    Ok. I've removed the symantec A/V and installed mse. Got all the drivers except for the sfep one. I'll let you know how it goes. Again, thanks a bunch for all the help.
     
  7. cybercore

    cybercore New Member

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    Sony Firmware Extension Parser is a control device to enable and control VAIO typical features such as button assignment, Fn functionality, brightness control and power management, etc. Its driver probably comes with one of those utilities for your VAIO model:

    Sony eSupport - Computers & Peripherals - Select Your Model
     
  8. ant

    ant New Member

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    Happened Again

    Hey, it's me again. Sorry for the hassle but my vaio crashed again. I was having trouble geting the sfep driver. Finally decided to install sony vaio update. Think I got it in the vaio peripherals metadata driver. But, it happened again. Here's the dump file, hope it helps.
     

    Attached Files:

  9. ant

    ant New Member

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    ....and again

    Ok. Something's really wrong now. Within minutes of rebooting it crashed again. Please a speedy reply would me much appreciated.
     

    Attached Files:

  10. TorrentG

    TorrentG Banned

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    Re: ....and again

    Must update this driver as it hasn't been yet, as Cybercore says:

    SFEP SFEP.sys Fri Aug 03 01:36:08 2007

    Follow his link, input your model and it should be available.
     
  11. ant

    ant New Member

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    thanks torrent G. My notebook was purchased in england so I didnt find it on the link. I went to the europe support site and saw the sfep driver. But, there's a prob, It's compatible only with the 64-bit version of windows. Currently mine is 32-bit. What do you recommend? Should I reinstall the 64 bit version? I'm willing to go that far to get peace of mind.
     
  12. TorrentG

    TorrentG Banned

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    There has to be a 32 bit update, surely. I would do my best to find it. I really am fairly sure it doesn't matter which model you get it from. It's probably all the same driver for all Sony machines.

    You can download and if it is in a zip, extract to a folder. See if the date is July 2009 or newer for the sfep.sys file. Then simply copy and paste it over the one now at C:\Windows\System32\drivers

    Reboot.
     
  13. ant

    ant New Member

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    I downloaded the 64 bit version. In the zip there was both an x64 and x86 version. Copied the x86 one in the drivers folder like you said and restarted. It was modified 12/22/2009. Though in device manager its still showing the 05/21/2009 version. Is this normal?
     
  14. TorrentG

    TorrentG Banned

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    Good job. I wouldn't bother with worrying about it now. Post any crashes if they happen.
    Hopefully not, and good luck.
     
  15. ant

    ant New Member

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    Thanks for the speedy reply. I'll keep you updated. :)
     
  16. ant

    ant New Member

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    Hey. Its me again. Pc just crashed. Was having a good run. :( . What seems to be the problem?
     

    Attached Files:

  17. TorrentG

    TorrentG Banned

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    SFEP SFEP.sys Fri Aug 03 01:36:08 2007

    or could be faulty RAM/incorrect bios settings.
     
  18. ant

    ant New Member

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    I had already installed the new SFEP driver. How come its still the prob? I had done memtest on the RAM when this whole thing started. When i stopped the test, it had done 11 passes with no errors. And the BIOS, I havent fiddled around in there at all since i purchased the laptop.
     

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