Physical Memory Dump BSOD

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by ArokhX, Jul 17, 2013.

  1. ArokhX

    ArokhX New Member

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    Greeting everyone.

    For quite a while now, I've been experiencing what seems like random instances of a physical memory dump blue screen. I've already taken several measure to fix this (i.e. Windows reinstall, memory tests, graphic driver uninstall/reinstall, power disconnection of my faulty RAID array, etc.), but it keeps happening. So, at this point, I've determined that this problem is out of my area of knowledge to be able to find and fix. So, here I am looking for any help I can get from the community.
    I've included as many attachments to help with diagnostics as I could get, including the CPU-Z screenshots, CPU-Z .txt report, & the W7F Diagnostic tool report. I apologize if I needed to include anything else, or attached way too much.
    Thanks in advance for any assistance.

    (P.S. The link provide to download CPU-Z did not actually install CPU-Z, but instead a bunch of unwanted browser hijacking add-ons. I think I was able to remove them all, but what a headache.)
     

    Attached Files:

  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    I will also need the MSINFO32 report:
    Only 117 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    One of the memory dumps blames your Norton. Please do this:
    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    nusb3hub.sys Thu Apr 22 21:34:35 2010 (4BD0F92B)
    NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
    http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys

    nusb3xhc.sys Thu Apr 22 21:34:36 2010 (4BD0F92C)
    NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
    http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    [FONT=lucida console]**************************Wed Jul 17 00:14:07.893 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\071713-11481-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime:[B]0 days 11:26:24.017[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+35084 )[/B]
    BugCheck [B]1A, {41790, fffffa8010a738a0, ffff, 0}[/B]
    BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001A"]MEMORY_MANAGEMENT (1a)[/URL]
    Arguments: 
    Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
        contains the address of the PFN for the corrupted page table page.
        On a 32 bit OS, parameter 2 contains a pointer to the number of used
        PTEs, and parameter 3 contains the number of used PTEs.
    Arg2: fffffa8010a738a0
    Arg3: 000000000000ffff
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x1a_41790
    PROCESS_NAME:  taskhost.exe
    FAILURE_BUCKET_ID: [B]X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+35084[/B]
    CPUID:        "Intel(R) Core(TM) i7 CPU         960  @ 3.20GHz"
    MaxSpeed:     3200
    CurrentSpeed: [B]3207[/B]
      BIOS Version                  1304   
      BIOS Release Date             08/02/2011
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sun Jul 14 20:27:39.394 2013 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\Owner\SysnativeBSODApps\071413-14866-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: [B]7601[/B].18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime:[B]0 days 9:32:52.518[/B]
    *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
    *** WARNING: Unable to verify timestamp for SRTSP64.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
    Probably caused by :[B]SRTSP64.SYS ( SRTSP64+a2472 )[/B]
    BugCheck [B]24, {1904fb, fffff8800d109098, fffff8800d1088f0, fffff8000343ea20}[/B]
    BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000024"]NTFS_FILE_SYSTEM (24)[/URL]
    Arguments: 
    Arg1: 00000000001904fb
    Arg2: fffff8800d109098
    Arg3: fffff8800d1088f0
    Arg4: fffff8000343ea20
    PROCESS_NAME:  System
    BUGCHECK_STR:  0x24
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    FAILURE_BUCKET_ID: [B]X64_0x24_SRTSP64+a2472[/B]
    CPUID:        "Intel(R) Core(TM) i7 CPU         960  @ 3.20GHz"
    MaxSpeed:     3200
    CurrentSpeed: [B]3207[/B]
      BIOS Version                  1304   
      BIOS Release Date             08/02/2011
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/FONT]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [FONT=lucida console]**************************Wed Jul 17 00:14:07.893 2013 (UTC - 4:00)**************************
    ASACPI.sys                  Wed May 13 21:25:17 2009 (4A0B72FD)
    intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    [COLOR=RED][B]nusb3hub.sys                Thu Apr 22 21:34:35 2010 (4BD0F92B)[/B][/COLOR]
    [COLOR=RED][B]nusb3xhc.sys                Thu Apr 22 21:34:36 2010 (4BD0F92C)[/B][/COLOR]
    iaStorV.sys                 Thu Jun 10 20:46:19 2010 (4C11875B)
    Rt64win7.sys                Fri Jun 10 02:33:15 2011 (4DF1BAAB)
    Ironx64.SYS                 Mon Jul 23 20:34:50 2012 (500DEDAA)
    EraserUtilRebootDrv.sys     Tue Jul 31 19:36:50 2012 (50186C12)
    eeCtrl64.sys                Tue Jul 31 19:36:51 2012 (50186C13)
    SYMEVENT64x86.SYS           Wed Aug 22 01:33:18 2012 (50346F1E)
    IDSvia64.sys                Tue Aug 28 22:48:40 2012 (503D8308)
    SYMEFA64.SYS                Fri Jan 18 19:31:37 2013 (50F9E969)
    SRTSPX64.SYS                Fri Jan 25 16:30:05 2013 (5102F95D)
    nvhda64v.sys                Mon Feb 25 00:27:35 2013 (512AF647)
    ccSetx64.sys                Thu Mar 21 23:02:33 2013 (514BC9C9)
    SYMNETS.SYS                 Tue Apr  9 19:24:13 2013 (5164A31D)
    SRTSP64.SYS                 Mon Apr 22 18:26:52 2013 (5175B92C)
    SYMDS64.SYS                 Thu Apr 25 19:19:47 2013 (5179BA13)
    EX64.SYS                    Fri Apr 26 02:08:58 2013 (517A19FA)
    ENG64.SYS                   Fri Apr 26 02:10:48 2013 (517A1A68)
    BHDrvx64.sys                Mon May 20 16:47:31 2013 (519A8BE3)
    nvlddmkm.sys                Fri Jun 21 05:06:16 2013 (51C41788)
    [/FONT]
    http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
    http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorV.sys
    http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
     
  3. ArokhX

    ArokhX New Member

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    Ok. Here is the zip file for msinfo32. Tried to upload the .txt version as well, but the websites attachment manager came back with an error.

    I also attempted to update my USB drivers, but to no avail.
     

    Attached Files:

  4. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
    Mar 22, 2010
    Messages:
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    Please provide the exact make and model of your system (if it's a custom build we'll need the exact make and model of the motherboard). That way we can assist in finding drivers.

    SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
    The devices have issues in Device Manager:
    Marvell ATA controller is not installed, please download and install the latest drivers for this device. Please remember that drivers on systems with SSD's should date from mid-2012 or later

    As discussed above, please use the Norton Removal tool to get rid of problem items with Norton.
    Be sure to perform a full system scan with another anti-virus to make sure that nothing has snuck by your protection.

    As the Wireless Gamepad F710 has no drivers installed, please just remove the device from your system until the system has been stabilized. When you reconnect it (later on) please be sure to install the latest, Win7 compatible drivers.
     

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