Please help! BSOD 4 times ..

#1
Afternoon,

I have been having some BSOD today. Once while playing battlefield3 and twice while playing far cry 3 and just recently while using google chrome on you tube.

System spec:

Intel q9450 2.66ghz

4gb DDR 2 1066

2x crossfire ati 5870

psu 750w

win7 64 bit.

I have just recently installed a second ati graphics card. Crossfire is disabled atm because my psu isn't up to the challenge. I will be purchasing a 1000w in a few weeks.

I used to get these BSOD once in a while testing out new drivers from ati. Using 11.12 atm which have been the most stable for me.

Attached is mini dump which has happened four times today.

Any advice would be great! Pulling my hair out....

Added everything I can think of you would need.

Many Thanks
 


Attachments

Last edited:

usasma

Fantastic Member
Microsoft Community Contributor
#2
Only 83 updates since SP1 - most systems have 130 to 140. Please visit Windows Update and get ALL available updates.

Please update the ATK0110 ACPI Utility driver from the Asus website (in the Utilities section). The 2005 version of this driver (ASACPI.sys) is known to cause BSOD issues in WIn7 systems.

Wireless USB XBox controller is known to cause BSOD's. No updates available for that driver (the 2009 version), so un-install the software and physically remove the device from the system. Give it a try (by it's self) after the BSOD's have stopped.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [DEL] DuplexSecure - FAQ [/DEL] Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ASACPI.sys Sun Mar 27 22:30:36 2005 (42476C4C)
Asus ATK0110 ACPI Utility (a known BSOD maker in Win7). Also a part of the Asus PCProbe and AISuite Utilities
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys

L1E60x64.sys Wed Sep 24 03:15:11 2008 (48D9E8FF)
Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller driver
http://www.carrona.org/drivers/driver.php?id=L1E60x64.sys

xusb21.sys Thu Aug 13 18:10:17 2009 (4A848F49)
XBox USB wireless controller [br] BSOD issues in Win7 with 2009 driver (found in mid-2012)
http://www.carrona.org/drivers/driver.php?id=xusb21.sys

dtsoftbus01.sys Fri Jan 13 08:45:46 2012 (4F10358A)
Daemon Tools driver [br] Possible BSOD issues in Win7
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Fri Dec  7 11:59:04.565 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120712-23415-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17803.amd64fre.win7sp1_gdr.120330-1504
System Uptime:[B]0 days 0:25:00.595[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]hardware ( atikmdag+43dc05 )[/B]
BugCheck [B]1E, {ffffffffc0000005, fffff88005b0bc05, 0, 51}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88005b0bc05, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000051, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME: [B]chrome.exe[/B]
FAILURE_BUCKET_ID: [B]X64_IP_MISALIGNED_atikmdag.sys[/B]
CPUID:        "Intel(R) Core(TM)2 Quad  CPU   Q9450  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2671[/B]
  BIOS Version                  0401   
  BIOS Release Date             04/13/2009
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec  7 11:33:00.927 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120712-18205-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17803.amd64fre.win7sp1_gdr.120330-1504
System Uptime:[B]0 days 0:50:19.957[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+3f5d40 )[/B]
BugCheck [B]3B, {c0000005, fffff88005a19d40, fffff88008522710, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88005a19d40, Address of the instruction which caused the bugcheck
Arg3: fffff88008522710, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]farcry3_d3d11.[/B]
FAILURE_BUCKET_ID: [B]X64_0x3B_atikmdag+3f5d40[/B]
CPUID:        "Intel(R) Core(TM)2 Quad  CPU   Q9450  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2671[/B]
  BIOS Version                  0401   
  BIOS Release Date             04/13/2009
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec  7 10:24:12.480 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120712-20716-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17803.amd64fre.win7sp1_gdr.120330-1504
System Uptime:[B]0 days 0:18:36.136[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+7fec2 )[/B]
BugCheck [B]D1, {3, 2, 1, fffff880056a3ec2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 0000000000000003, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff880056a3ec2, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]farcry3_d3d11.[/B]
FAILURE_BUCKET_ID: [B]X64_0xD1_atikmdag+7fec2[/B]
CPUID:        "Intel(R) Core(TM)2 Quad  CPU   Q9450  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2671[/B]
  BIOS Version                  0401   
  BIOS Release Date             04/13/2009
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec  7 09:42:06.017 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120712-34304-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17803.amd64fre.win7sp1_gdr.120330-1504
System Uptime:[B]0 days 3:18:03.657[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )[/B]
BugCheck [B]7F, {8, 80050031, 6f8, fffff80001e8e703}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007F]UNEXPECTED_KERNEL_MODE_TRAP (7f)[/url]
Arguments: 
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff80001e8e703
BUGCHECK_STR:  0x7f_8
PROCESS_NAME: [B]farcry3_d3d11.[/B]
FAILURE_BUCKET_ID: [B]X64_0x7f_8_nt!KiDoubleFaultAbort+b2[/B]
CPUID:        "Intel(R) Core(TM)2 Quad  CPU   Q9450  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2671[/B]
  BIOS Version                  0401   
  BIOS Release Date             04/13/2009
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Dec  6 17:47:54.999 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120612-16536-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17803.amd64fre.win7sp1_gdr.120330-1504
System Uptime:[B]0 days 1:54:20.669[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]ntkrnlmp.exe ( nt!ObpLookupObjectName+7cc )[/B]
BugCheck [B]3B, {c0000005, fffff8000318c6cc, fffff8800b767ee0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8000318c6cc, Address of the instruction which caused the bugcheck
Arg3: fffff8800b767ee0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]bf3.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x3B_nt!ObpLookupObjectName+7cc[/B]
CPUID:        "Intel(R) Core(TM)2 Quad  CPU   Q9450  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2671[/B]
  BIOS Version                  0401   
  BIOS Release Date             04/13/2009
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Fri Dec  7 11:59:04.565 2012 (UTC - 5:00)**************************
[COLOR=RED][B]ASACPI.sys                  Sun Mar 27 22:30:36 2005 (42476C4C)[/B][/COLOR]
[COLOR=RED][B]L1E60x64.sys                Wed Sep 24 03:15:11 2008 (48D9E8FF)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
[COLOR=RED][B]xusb21.sys                  Thu Aug 13 18:10:17 2009 (4A848F49)[/B][/COLOR]
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
SmartDefragDriver.sys       Fri Nov 26 04:29:40 2010 (4CEF7E04)
speedfan.sys                Fri Mar 18 12:08:46 2011 (4D83838E)
AtihdW76.sys                Tue Oct 18 03:09:49 2011 (4E9D263D)
atikmpag.sys                Wed Nov  9 21:12:44 2011 (4EBB331C)
atikmdag.sys                Wed Nov  9 21:52:46 2011 (4EBB3C7E)
[COLOR=RED][B]dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)[/B][/COLOR]
cpuz135_x64.sys             Fri Mar  9 03:56:55 2012 (4F59C5D7)
VBoxNetFlt.sys              Thu Sep 13 01:13:22 2012 (50516B72)
VBoxUSBMon.sys              Thu Sep 13 01:13:23 2012 (50516B73)
VBoxNetAdp.sys              Thu Sep 13 01:13:23 2012 (50516B73)
VBoxDrv.sys                 Thu Sep 13 01:14:13 2012 (50516BA5)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec  7 10:24:12.480 2012 (UTC - 5:00)**************************
AtihdW76.sys                Fri May 11 04:25:40 2012 (4FACCD04)
atikmpag.sys                Thu Sep 27 21:12:52 2012 (5064F994)
atikmdag.sys                Thu Sep 27 22:14:57 2012 (50650821)
[/font]
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
http://www.carrona.org/drivers/driver.php?id=L1E60x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=xusb21.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=SmartDefragDriver.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=cpuz135_x64.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetFlt.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
 


#3
Thank you!!! I will do everything you have said and report back with what happens!

Many thanks for your help

Calv
 


#4
Spent the day updating and fixing the driver issues. Spent a few hours gaming with no BSOD!! CPU over clocked too.. So far so good!!

Again thank you!
 


#5
Spent the day updating and fixing the driver issues. Spent a few hours gaming with no BSOD!! CPU over clocked too.. So far so good!!

Again thank you!

Hello again.

I just got another BSOD while playing battlefield 3. This is only game I get this issue. Attached is the minidump. All my system is still the same. See above attached files.

Any thoughts would be great.

Calvin
 


Attachments

usasma

Fantastic Member
Microsoft Community Contributor
#6
Please remove the overclock while we're troubleshooting (a 33% overclock is likely to cause this sort of problem). Feel free to resume it once the system has been stabilized.

Please remove MSI Afterburner/Riva Tuner/EVGA Precision. These programs use the same drivers and are known to cause BSOD's on some Win7 systems.

Ensure that you have ALL Windows Updates.

If, after fixing all of this, you still have BSOD's. Please start with these free hardware diagnostics: Hardware Diagnostics

Analysis:
The following is for informational purposes only.
Code:
[FONT=lucida console]**************************Mon Feb  4 06:59:33.232 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\020413-13712-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:43:59.873[/B]
Probably caused by :[B]dxgmms1.sys ( dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+fec )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff88003d967ac, fffff880047bf788, fffff880047befe0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x1000007E"]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/URL]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88003d967ac, The address that the exception occurred at
Arg3: fffff880047bf788, Exception Record Address
Arg4: fffff880047befe0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID: [B]X64_0x7E_dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+fec[/B]
CPUID:        "Intel(R) Core(TM)2 Quad  CPU   Q9450  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]3544[/B]
 
Processor may be overclocked!
Expected Frequency:   2660
Actual Frequency:     3544
Overclock Ratio:      [B][COLOR=red]1.33233[/COLOR][/B]
 
  BIOS Version                  0401   
  BIOS Release Date             04/13/2009
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[FONT=lucida console]**************************Mon Feb  4 06:59:33.232 2013 (UTC - 5:00)**************************
ASACPI.sys                  Wed May 13 21:25:17 2009 (4A0B72FD)
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
L1E62x64.sys                Sun Mar 28 22:08:44 2010 (4BB00BAC)
[COLOR=RED][B]RTCore64.sys                Tue Sep  6 08:24:50 2011 (4E661112)[/B][/COLOR]
cpuz135_x64.sys             Fri Mar  9 03:56:55 2012 (4F59C5D7)
AtihdW76.sys                Tue Nov  6 16:41:51 2012 (5099841F)
atikmpag.sys                Wed Dec 19 14:32:55 2012 (50D21667)
atikmdag.sys                Wed Dec 19 15:38:55 2012 (50D225DF)
[/FONT]
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=L1E62x64.sys
http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
http://www.carrona.org/drivers/driver.php?id=cpuz135_x64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
 


#7
Please remove the overclock while we're troubleshooting (a 33% overclock is likely to cause this sort of problem). Feel free to resume it once the system has been stabilized.

Please remove MSI Afterburner/Riva Tuner/EVGA Precision. These programs use the same drivers and are known to cause BSOD's on some Win7 systems.

Ensure that you have ALL Windows Updates.

If, after fixing all of this, you still have BSOD's. Please start with these free hardware diagnostics: Hardware Diagnostics

Analysis:
The following is for informational purposes only.
Code:
[FONT=lucida console]**************************Mon Feb  4 06:59:33.232 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\020413-13712-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:43:59.873[/B]
Probably caused by :[B]dxgmms1.sys ( dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+fec )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff88003d967ac, fffff880047bf788, fffff880047befe0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x1000007E"]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/URL]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88003d967ac, The address that the exception occurred at
Arg3: fffff880047bf788, Exception Record Address
Arg4: fffff880047befe0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID: [B]X64_0x7E_dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+fec[/B]
CPUID:        "Intel(R) Core(TM)2 Quad  CPU   Q9450  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]3544[/B]
 
Processor may be overclocked!
Expected Frequency:   2660
Actual Frequency:     3544
Overclock Ratio:      [B][COLOR=red]1.33233[/COLOR][/B]
 
  BIOS Version                  0401   
  BIOS Release Date             04/13/2009
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[FONT=lucida console]**************************Mon Feb  4 06:59:33.232 2013 (UTC - 5:00)**************************
ASACPI.sys                  Wed May 13 21:25:17 2009 (4A0B72FD)
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
L1E62x64.sys                Sun Mar 28 22:08:44 2010 (4BB00BAC)
[COLOR=RED][B]RTCore64.sys                Tue Sep  6 08:24:50 2011 (4E661112)[/B][/COLOR]
cpuz135_x64.sys             Fri Mar  9 03:56:55 2012 (4F59C5D7)
AtihdW76.sys                Tue Nov  6 16:41:51 2012 (5099841F)
atikmpag.sys                Wed Dec 19 14:32:55 2012 (50D21667)
atikmdag.sys                Wed Dec 19 15:38:55 2012 (50D225DF)
[/FONT]
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=L1E62x64.sys
http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
http://www.carrona.org/drivers/driver.php?id=cpuz135_x64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

Hello again.

Everything seemed to be going fine. took my OC and uninstalling MSi Afterburner like you said. Few weeks laters I now getting BSOD while playing starcraft. A new patch has just been released which could be the issue as I have never had a BSOD on starcraft.

Any input would be great. Minidump attached.


All the best

Calvin
 


Attachments

usasma

Fantastic Member
Microsoft Community Contributor
#8
Just FYI - I will be traveling tomorrow, so I probably won't be able to answer until Friday.

This one blames video - although it could be either software or hardware.
I'd suggest running Driver Verifier to see if we can force it to blame a driver. Please use the instructions here: Driver Verifier Settings The results from that will determine which direction we go in.

Analysis:
The following is for informational purposes only.
Code:
[FONT=lucida console]**************************Wed Feb 20 12:48:39.167 2013 (UTC - 8:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\022013-15943-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 0:15:05.808[/B]
Probably caused by :[B]dxgmms1.sys ( dxgmms1+6e3e )[/B]
BugCheck [B]D1, {0, 2, 0, fffff88003206e3e}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000D1"]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/URL]
Arguments: 
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88003206e3e, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0xD1_dxgmms1+6e3e[/B]
CPUID:        "Intel(R) Core(TM)2 Quad  CPU   Q9450  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2671[/B]
  BIOS Version                  0401   
  BIOS Release Date             04/13/2009
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[FONT=lucida console]**************************Wed Feb 20 12:48:39.167 2013 (UTC - 8:00)**************************
[COLOR=red][B]ASACPI.sys                  Wed May 13 18:25:17 2009 (4A0B72FD)[/B][/COLOR]
intelppm.sys                Mon Jul 13 16:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 09:18:18 2010 (4BA3A3CA)
L1E62x64.sys                Sun Mar 28 19:08:44 2010 (4BB00BAC)
AtihdW76.sys                Tue Nov  6 13:41:51 2012 (5099841F)
atikmpag.sys                Wed Dec 19 11:32:55 2012 (50D21667)
atikmdag.sys                Wed Dec 19 12:38:55 2012 (50D225DF)
[/FONT]
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=L1E62x64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
 


Last edited:
#9
Evening...

Today I have done a fresh install of windows 7. All updated fully. All drivers up to date etc.

I re installed starcraft 2 . Been working fine most of the day no BSOD. Until now. Attached in a minidump.

Confused what is causing this issue. I have swapped the ram in my pc for exaclty the same . to iron out its a memory issue.

BIOS is default values and nothing is OC.

I am pulling my hair out. I have been told it could be bluetooth keyboard giving me issues so I am going to swap keyboards.

Any info would be great.
 


Attachments

usasma

Fantastic Member
Microsoft Community Contributor
#10
From the stack text I suspect a USB input device of some sort. It could be the Bluetooth keyboard, or it could be a lot of other things. Start by checking everything USB and everything that can put input into the computer (Human Interface Devices).

But first, you MUST update this driver (as it's known to cause BSOD's):
ASACPI.sys Sun Mar 27 22:30:36 2005 (42476C4C)
Asus ATK0110 ACPI Utility (a known BSOD maker in Win7 and Win8). Also a part of many Asus utilities
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
You will find this in the ATK or the Utilities download section of the Asus website for your motherboard. Just FYI - this happens when you connect to Windows Update with a fresh install of Windows.

Also, please update your wired networking driver as the one on the system dates from 2008:
L1E60x64.sys Wed Sep 24 03:15:11 2008 (48D9E8FF)
Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller driver
http://www.carrona.org/drivers/driver.php?id=L1E60x64.sys
If the BSOD's recur after this, then start with the USB/HID devices mentioned above. Raw stack text also mentions a mouse HID device - so I'd start with that.

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Fri Mar  1 15:37:49.625 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\030113-19281-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 0:20:26.045[/B]
*** ERROR: Module load completed but symbols could not be loaded for hidusb.sys
Probably caused by :[B]hidusb.sys ( hidusb+527e )[/B]
BugCheck [B]1E, {0, 0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x1E_hidusb+527e[/B]
CPUID:        "Intel(R) Core(TM)2 Quad  CPU   Q9450  @ 2.66GHz"
MaxSpeed:     2660
CurrentSpeed: [B]2666[/B]
  BIOS Version                  0401   
  BIOS Release Date             04/13/2009
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Fri Mar  1 15:37:49.625 2013 (UTC - 5:00)**************************
[COLOR=RED][B]ASACPI.sys                  Sun Mar 27 22:30:36 2005 (42476C4C)[/B][/COLOR]
[COLOR=RED][B]L1E60x64.sys                Wed Sep 24 03:15:11 2008 (48D9E8FF)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
SmartDefragDriver.sys       Fri Nov 26 04:29:40 2010 (4CEF7E04)
AtihdW76.sys                Tue Jan 15 15:41:25 2013 (50F5BEF5)
atikmpag.sys                Fri Feb 15 21:29:25 2013 (511EEF05)
atikmdag.sys                Fri Feb 15 22:47:02 2013 (511F0136)
[/font]
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
http://www.carrona.org/drivers/driver.php?id=L1E60x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=SmartDefragDriver.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
 


#11
Thanks for the help.

I will update ATK0110 driver for WindowsXP/Vista/Win7 32&64-bit with the lastest version which is dated 2009.12.07 and ATHEROS L1E Driver V1.0.0.45 for Windows 32bit XP/64bit XP/32bit Vista/64bit Vista/32bit Win7/64bit Win7 with the lastest which is 2009.09.23. All from the asus website.

Will then see if it blue screens again. I wont be using the blue tooth keyboard for now.

Thanks.

Calvin
 


#12
After a few days of gaming on Starcraft 2 I have not had any BSOD since I changed the keyboard over from bluetooth to 2.4 wifi keyboard.

Will keep you updated if another one happens.

Again thank you for your help.

Calvin

Thanks for the help.

I will update ATK0110 driver for WindowsXP/Vista/Win7 32&64-bit with the lastest version which is dated 2009.12.07 and ATHEROS L1E Driver V1.0.0.45 for Windows 32bit XP/64bit XP/32bit Vista/64bit Vista/32bit Win7/64bit Win7 with the lastest which is 2009.09.23. All from the asus website.

Will then see if it blue screens again. I wont be using the blue tooth keyboard for now.

Thanks.

Calvin
 


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