Please help me! T_T Seemingly Random BSOD

#1
To the helpful Tech Gurus of the internet and this Forum:

I've been having random BSOD for the past few months now. At first they were few and far between so I chalked it up to chance and just carried on without changing anything. The BSOD has been reoccurring over the last couple of weeks. I'd get several BSOD (>5) a day. After some research I came to the conclusion that the problem had something to do with the software side of things so I backed up all of my files and reinstalled Windows 7. Unfortunately, I am still having BSOD several times a day now. I am hoping that you kind people will be able to shed some light on what is causing this problem and hopefully solve it for me or explain to me what I should do going forward.

I have attached files in .zip format as advised in another thread. Thank you for your time and consideration.

- Joe
 


Attachments

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002bb867c, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880059f7d50, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.


Debugging Details:
------------------




EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.


FAULTING_IP: 
nt!ObDereferenceSecurityDescriptor+20
fffff800`02bb867c 8b4610          mov     eax,dword ptr [rsi+10h]


CONTEXT:  fffff880059f7d50 -- (.cxr 0xfffff880059f7d50)
rax=fffff880059f8758 rbx=0000000000000000 rcx=0800000000000000
rdx=0000000000000001 rsi=07ffffffffffffe0 rdi=0000000000000000
rip=fffff80002bb867c rsp=fffff880059f8730 rbp=fffffa8004c3ece0
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=fffff880059f8808 r12=0000000000000001 r13=fffffa8004e34b30
r14=fffffa8004e34c00 r15=fffff8a008677bb0
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
nt!ObDereferenceSecurityDescriptor+0x20:
fffff800`02bb867c 8b4610          mov     eax,dword ptr [rsi+10h] ds:002b:07ffffff`fffffff0=????????
Resetting default scope


CUSTOMER_CRASH_COUNT:  1


DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT


BUGCHECK_STR:  0x3B


PROCESS_NAME:  chrome.exe


CURRENT_IRQL:  0


LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002bb867c


STACK_TEXT:  
fffff880`059f8730 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ObDereferenceSecurityDescriptor+0x20




FOLLOWUP_IP: 
nt!ObDereferenceSecurityDescriptor+20
fffff800`02bb867c 8b4610          mov     eax,dword ptr [rsi+10h]


SYMBOL_STACK_INDEX:  0


SYMBOL_NAME:  nt!ObDereferenceSecurityDescriptor+20


FOLLOWUP_NAME:  MachineOwner


MODULE_NAME: nt


IMAGE_NAME:  ntkrnlmp.exe


DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600


STACK_COMMAND:  .cxr 0xfffff880059f7d50 ; kb


FAILURE_BUCKET_ID:  X64_0x3B_nt!ObDereferenceSecurityDescriptor+20


BUCKET_ID:  X64_0x3B_nt!ObDereferenceSecurityDescriptor+20


Followup: MachineOwner

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


Use !analyze -v to get detailed debugging information.


BugCheck D1, {8, 2, 0, fffff88002c905fa}


*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : afd.sys ( afd!AfdTLReleaseIndications+1a )


Followup: MachineOwner
---------



Hi,

reading through your dmp file one or two things became apparent. Your drivers are extremely old. You need to update them via the manufacturers website found here:

Software & Driver Downloads HP Pavilion dv6-3155dx Entertainment Notebook PC - HP Customer Care (United States - English)

Please make sure that in the network section you use the Intel wifi driver update as it looks like this could be a possible cause for the bsod.

Update everything and I mean everything. Your also missing a service pack. Please either run windows update or download the standalone version here:

Service Pack Center - Microsoft Windows UK


If you find your still getting bsod after completing the above please post the new dmp file.
 


#3
Thank you very much for your prompt your response! I updated everything via the links on the page you provided. I have also updated the service pack. I haven't had a BSOD as of this writing and I have used the laptop actively for about two hours and left it idle overnight. I'll keep you updated because I assume it must be a waiting game now to see if it comes back. Thank you again, Kemical!
 


Attachments

Last edited:

kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#4
Hi, thats great although i see you posted a new attachment, is that from a new bsod?
 


#5
Hi, thats great although i see you posted a new attachment, is that from a new bsod?
My fault. Actually, it doesn't have anything to do with BSOD. :tongue: I posted it because I did the diagnostics again hoping it would capture information about the updated drivers in case it was needed. Thank you for asking though.
 


#6
I think I jinxed it. Got a couple of BSOD today. One said something new...iirc...Quota Under Exceeded. I have attached another zip file. I appreciate your help very much.

Dropbox Link
 


#7
I think I must have jinxed it! Had another BSOD. Please see attached file. Thank you for your help!
 


Attachments

#8
To the helpful Tech Gurus of the internet and this Forum:

I've been having random BSOD for the past few months now. At first they were few and far between so I chalked it up to chance and just carried on without changing anything. The BSOD has been reoccurring over the last couple of weeks. I'd get several BSOD (>5) a day. After some research I came to the conclusion that the problem had something to do with the software side of things so I backed up all of my files and reinstalled Windows 7. Unfortunately, I am still having BSOD several times a day now. I am hoping that you kind people will be able to shed some light on what is causing this problem and hopefully solve it for me or explain to me what I should do going forward.

I have attached files in .zip format as advised in another thread. Thank you for your time and consideration.

- Joe
Create a backup of the data and format the HD. Put a fresh copy of Windows on your system. The software program must be an Antivirus to be installed on your computer.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#9
I think I must have jinxed it! Had another BSOD. Please see attached file. Thank you for your help!
Apologies.. I haven't forgot about you but had some issues myself after some judicious over tweaking. I'll be loading up the software needed later so will have a look see then.. :)
 


Trouble

Noob Whisperer
#10
While kemical is fixing up things, it looks like you need to update this adapter driver
NETw5s64.sys 1/13/2010 (Intel(R) Centrino(R) Advanced-N 6250 AGN) the 64 bit version should be available here http://downloadcenter.intel.com/Det...l®+Centrino®+Advanced-N+++WiMAX+6250&lang=eng
Code:
fffff800`00b9c078  fffff880`0563ba21Unable to load image \SystemRoot\system32\DRIVERS\NETw5s64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
 NETw5s64+0xea21
While you are at it go ahead and update this one also
Rt64win7.sys 2/26/2009 (Realtek PCIe GBE Family Controller) from here Realtek
AND
It doesn't look like you have followed up on Kemical's earlier recommendation with respect to Windows 7 SP1
Windows 7 Service Pack 1 from here Download: Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) - Microsoft Download Center - Download Details after first taking advantage of the Update Readiness Tool.
UPDATE READINESS TOOL.
Download and install the correct system readiness tool prior to installing SP1.
System Update Readiness Tool for 32bit (x86)
System Update Readiness Tool for 64bit (x64)
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#11
Much thanks Randy.. :)
 


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