Please help me! T_T Seemingly Random BSOD

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by savaii64, Sep 16, 2012.

  1. savaii64

    savaii64 New Member

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    To the helpful Tech Gurus of the internet and this Forum:

    I've been having random BSOD for the past few months now. At first they were few and far between so I chalked it up to chance and just carried on without changing anything. The BSOD has been reoccurring over the last couple of weeks. I'd get several BSOD (>5) a day. After some research I came to the conclusion that the problem had something to do with the software side of things so I backed up all of my files and reinstalled Windows 7. Unfortunately, I am still having BSOD several times a day now. I am hoping that you kind people will be able to shed some light on what is causing this problem and hopefully solve it for me or explain to me what I should do going forward.

    I have attached files in .zip format as advised in another thread. Thank you for your time and consideration.

    - Joe
     

    Attached Files:

  2. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80002bb867c, Address of the exception record for the exception that caused the bugcheck
    Arg3: fffff880059f7d50, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    
    Debugging Details:
    ------------------
    
    
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    
    FAULTING_IP: 
    nt!ObDereferenceSecurityDescriptor+20
    fffff800`02bb867c 8b4610          mov     eax,dword ptr [rsi+10h]
    
    
    CONTEXT:  fffff880059f7d50 -- (.cxr 0xfffff880059f7d50)
    rax=fffff880059f8758 rbx=0000000000000000 rcx=0800000000000000
    rdx=0000000000000001 rsi=07ffffffffffffe0 rdi=0000000000000000
    rip=fffff80002bb867c rsp=fffff880059f8730 rbp=fffffa8004c3ece0
     r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
    r11=fffff880059f8808 r12=0000000000000001 r13=fffffa8004e34b30
    r14=fffffa8004e34c00 r15=fffff8a008677bb0
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    nt!ObDereferenceSecurityDescriptor+0x20:
    fffff800`02bb867c 8b4610          mov     eax,dword ptr [rsi+10h] ds:002b:07ffffff`fffffff0=????????
    Resetting default scope
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    
    BUGCHECK_STR:  0x3B
    
    
    PROCESS_NAME:  chrome.exe
    
    
    CURRENT_IRQL:  0
    
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002bb867c
    
    
    STACK_TEXT:  
    fffff880`059f8730 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ObDereferenceSecurityDescriptor+0x20
    
    
    
    
    FOLLOWUP_IP: 
    nt!ObDereferenceSecurityDescriptor+20
    fffff800`02bb867c 8b4610          mov     eax,dword ptr [rsi+10h]
    
    
    SYMBOL_STACK_INDEX:  0
    
    
    SYMBOL_NAME:  nt!ObDereferenceSecurityDescriptor+20
    
    
    FOLLOWUP_NAME:  MachineOwner
    
    
    MODULE_NAME: nt
    
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600
    
    
    STACK_COMMAND:  .cxr 0xfffff880059f7d50 ; kb
    
    
    FAILURE_BUCKET_ID:  X64_0x3B_nt!ObDereferenceSecurityDescriptor+20
    
    
    BUCKET_ID:  X64_0x3B_nt!ObDereferenceSecurityDescriptor+20
    
    
    Followup: MachineOwner

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    Use !analyze -v to get detailed debugging information.
    
    
    BugCheck D1, {8, 2, 0, fffff88002c905fa}
    
    
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : afd.sys ( afd!AfdTLReleaseIndications+1a )
    
    
    Followup: MachineOwner
    ---------
    



    Hi,

    reading through your dmp file one or two things became apparent. Your drivers are extremely old. You need to update them via the manufacturers website found here:

    Software & Driver Downloads HP Pavilion dv6-3155dx Entertainment Notebook PC - HP Customer Care (United States - English)

    Please make sure that in the network section you use the Intel wifi driver update as it looks like this could be a possible cause for the bsod.

    Update everything and I mean everything. Your also missing a service pack. Please either run windows update or download the standalone version here:

    Service Pack Center - Microsoft Windows UK


    If you find your still getting bsod after completing the above please post the new dmp file.
     
  3. savaii64

    savaii64 New Member

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    Thank you very much for your prompt your response! I updated everything via the links on the page you provided. I have also updated the service pack. I haven't had a BSOD as of this writing and I have used the laptop actively for about two hours and left it idle overnight. I'll keep you updated because I assume it must be a waiting game now to see if it comes back. Thank you again, Kemical!
     

    Attached Files:

    #3 savaii64, Sep 17, 2012
    Last edited: Sep 17, 2012
  4. kemical

    kemical Windows Forum Admin
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    Hi, thats great although i see you posted a new attachment, is that from a new bsod?
     
  5. savaii64

    savaii64 New Member

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    My fault. Actually, it doesn't have anything to do with BSOD. :tongue: I posted it because I did the diagnostics again hoping it would capture information about the updated drivers in case it was needed. Thank you for asking though.
     
  6. savaii64

    savaii64 New Member

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    I think I jinxed it. Got a couple of BSOD today. One said something new...iirc...Quota Under Exceeded. I have attached another zip file. I appreciate your help very much.

    Dropbox Link
     
  7. savaii64

    savaii64 New Member

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    I think I must have jinxed it! Had another BSOD. Please see attached file. Thank you for your help!
     

    Attached Files:

  8. johhnymarshal

    johhnymarshal New Member

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    Create a backup of the data and format the HD. Put a fresh copy of Windows on your system. The software program must be an Antivirus to be installed on your computer.
     
  9. kemical

    kemical Windows Forum Admin
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    Apologies.. I haven't forgot about you but had some issues myself after some judicious over tweaking. I'll be loading up the software needed later so will have a look see then.. :)
     
    1 person likes this.
  10. Trouble

    Trouble Noob Whisperer

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    While kemical is fixing up things, it looks like you need to update this adapter driver
    NETw5s64.sys 1/13/2010 (Intel(R) Centrino(R) Advanced-N 6250 AGN) the 64 bit version should be available here http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3199&DwnldID=21711&ProductFamily=Wireless+Networking&ProductLine=Intel%C2%AE+Centrino%C2%AE+Wi-Fi+Products&ProductProduct=Intel%C2%AE+Centrino%C2%AE+Advanced-N+%2b+WiMAX+6250&lang=eng
    Code:
    fffff800`00b9c078  fffff880`0563ba21Unable to load image \SystemRoot\system32\DRIVERS\NETw5s64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for NETw5s64.sys
    *** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
     NETw5s64+0xea21
    While you are at it go ahead and update this one also
    Rt64win7.sys 2/26/2009 (Realtek PCIe GBE Family Controller) from here Realtek
    AND
    It doesn't look like you have followed up on Kemical's earlier recommendation with respect to Windows 7 SP1
     
    1 person likes this.
  11. kemical

    kemical Windows Forum Admin
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    Much thanks Randy.. :)
     

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