Please Help! - Trying fix random BSOD that's been plaguing my custom PC for months!

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by IanZee, Oct 20, 2012.

  1. IanZee

    IanZee New Member

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    Computer randomly wigs out into BSOD and I cannot figure out why. Updated all drivers, as far as I know. Ran diagnostics, came up clear. Defrag didn't help.

    The BSOD happens when using my browser, or starting an application. Thinking it may be a RAM issue. Please help me out :) most of you guys are WAY more tech savvy than I.

    Posted is my case file filled with delicious BSOD clues for your sleuthing.
     

    Attached Files:

  2. Tobias

    Tobias Well-Known Member

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    1, Run Memtest86+

    2, Uninstall unstable software:
    AVG
    Daemon Tools
    Gigabyte bloatware
    MagicISO

    Also uninstall Audials, Teamviewer and Acronics True Image if you don't use them and if you use them update them if possible.

    3, Update drivers:

    Realtek PCIe GBE Family Controller
    fffff880`06e31000 fffff880`06e9b000 Rt64win7 Wed Jan 26 14:34:03 2011 (4D4022CB)

    AMD IO Driver
    fffff880`07098000 fffff880`070ac000 amdiox64 Thu Feb 18 16:17:53 2010 (4B7D5A21)

    Etron USB 3.0 Extensible Host Controller
    fffff880`07128000 fffff880`07135f00 EtronHub3 Fri Aug 05 00:00:28 2011 (4E3B167C)

    Name ATI HDMI Audio
    fffff880`071a5000 fffff880`071ecc00 RtHDMIVX Tue Nov 23 11:27:12 2010 (4CEB9700)
     
  3. IanZee

    IanZee New Member

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    Ran Memtest86+ about a month back, no errors reported.

    I will uninstall all the above software. Do you have recommendations for a better antivirus and virtual drive manager?

    Thanks!
     
  4. GeneralHiningII

    GeneralHiningII Honorable Member

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    Code:
    ********************************************************************************                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    Use !analyze -v to get detailed debugging information.
    
    
    BugCheck 109, {a3a039d89df304f1, b3b7465ef06fd447, fffff80003870e30, 1}
    
    
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for [COLOR=#ff0000]win32k.sys[/COLOR]
    [COLOR=#ff0000]Probably caused by : memory_corruption[/COLOR]
    [COLOR=#ff0000]
    [/COLOR]
    [COLOR=#ff0000]Followup: memory_corruption[/COLOR]
    ---------
    
    Code:
    MODULE_NAME: memory_corruption
    
    IMAGE_NAME:  memory_corruption
    
    
    FOLLOWUP_NAME:  memory_corruption
    
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    
    MEMORY_CORRUPTOR:  ONE_BIT
    
    
    FAILURE_BUCKET_ID:  [COLOR=#ff0000]X64_MEMORY_CORRUPTION_ONE_BIT[/COLOR]
    
    
    BUCKET_ID:  [COLOR=#ff0000]X64_MEMORY_CORRUPTION_ONE_BIT[/COLOR]
    
    
    Followup: memory_corruption
    Code:
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    
    
    
    BSOD Dump File Analyzer - MSZ
    
    
    Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
    Debug session time: Thu Oct 11 09:38:30.114 2012 (UTC + 11:00)
    System Uptime: 0 days 0:40:08.659
    BugCheck 109, {a3a039d89df304f1, b3b7465ef06fd447, fffff80003870e30, 1}
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    [COLOR=#ff0000]Probably caused by : memory_corruption[/COLOR]
    [COLOR=#ff0000]BUGCHECK_STR:  0x109[/COLOR]
    PROCESS_NAME:  System
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    
    Also Run:
    Free Software - GIMPS
    Skip to step 2 (of the website), and download the appropriate file.
    Open the .zip file, and run the Prime95.exe file. (Click Yes if prompted to do so)
    Open the Advanced tab, and select "Round Off Checking".
    Select "Just Stress Testing" and then "Small FFTs".
    Leave it for about 2 or 3 hours, keeping an eye on your computer - if it starts to overheat or you hear a strange meowing sound inside the case, close Prime 95. Otherwise, finish it, take a screenshot and post back.

    Code:
    [COLOR=#ff0000]teamviewervpn.sys[/COLOR]          [COLOR=#ff0000] Thu Dec 13 20:22:09 2007 (4760F9C1)[/COLOR][COLOR=#ff0000]ManyCam_x64.sys             Thu Mar 13 18:46:01 2008 (47D8DBB9)[/COLOR]
    [COLOR=#ff0000]gdrv.sys                    Fri Mar 13 14:22:29 2009 (49B9D175)[/COLOR]
    [COLOR=#ff0000]tbhsd.sys                   Wed Aug 26 22:15:54 2009 (4A95277A)[/COLOR]
    [COLOR=#ff0000]timntr.sys                  Tue Sep 29 23:36:57 2009 (4AC20D79)[/COLOR]
    [COLOR=#ff0000]tdrpm258.sys                Tue Oct 20 18:39:53 2009 (4ADD6949)[/COLOR]
    [COLOR=#ff0000]usbfilter.sys[/COLOR]               [COLOR=#ff0000]Tue Dec 22 19:26:22 2009 (4B3082AE)[/COLOR]
    snapman.sys                 Mon Feb  8 23:40:38 2010 (4B700646)
    rrnetcap.sys                Fri Feb 19 01:18:44 2010 (4B7D4C44)
    amdiox64.sys                Fri Feb 19 02:17:53 2010 (4B7D5A21)
    amdxata.sys                 Sat Mar 20 03:18:18 2010 (4BA3A3CA)
    afcdp.sys                   Wed Mar 24 02:07:10 2010 (4BA8D91E)
    


    Update or remove all the drivers in red.
    teamviewervpn.sys Thu Dec 13 20:22:09 2007 (4760F9C1)
    TeamViewerVPN Network Adapter
    http://www.carrona.org/drivers/driver.php?id=teamviewervpn.sys

    ManyCam_x64.sys Thu Mar 13 18:46:01 2008 (47D8DBB9)
    ManyCam Virtual Webcam
    http://www.carrona.org/drivers/driver.php?id=ManyCam_x64.sys

    gdrv.sys Fri Mar 13 14:22:29 2009 (49B9D175)
    Gigabyte Easy Saver - mobo power utility driver
    http://www.carrona.org/drivers/driver.php?id=gdrv.sys

    tbhsd.sys Wed Aug 26 22:15:54 2009 (4A95277A)
    Tunebite High-Speed Dubbing Driver
    http://www.carrona.org/drivers/driver.php?id=tbhsd.sys

    timntr.sys Tue Sep 29 23:36:57 2009 (4AC20D79)
    Acronis True Image Backup Archive Explorer also included in Seagate DiscWizard
    http://www.carrona.org/drivers/driver.php?id=timntr.sys

    tdrpm258.sys Tue Oct 20 18:39:53 2009 (4ADD6949)
    Acronis True Image
    http://www.carrona.org/drivers/driver.php?id=tdrpm258.sys

    usbfilter.sys Tue Dec 22 19:26:22 2009 (4B3082AE)
    AMD USB Filter Driver (likely part of the chipset drivers)
    http://www.carrona.org/drivers/driver.php?id=usbfilter.sys


     
  5. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    Sorry for stepping in here, but there's a couple of things that stand out to me.
    Please don't follow my suggestions until you've finished with GeneralHiningII's

    Gigabyte EasyTune and EasySaver are notorious for causing BSOD's - please un-install both of them from your system IMMEDIATLEY

    Older Acronis software will also cause BSOD's on Win7 systems, please un-install it immediately. Just FYI - I get around this by using the bootable Acronis rescue media to do all my imaging (so there's no need to have the software installed or running).

    As for the Daemon Tools, it's sptd.sys driver is a known BSOD issue - and often it's not un-installed by the un-installer. Please follow these instructions to ensure that sptd.sys is removed:
     
  6. IanZee

    IanZee New Member

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    Thanks guys. Running the stress test now. I'll post back in a few hours with the results!
     
  7. GeneralHiningII

    GeneralHiningII Honorable Member

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    Remember to update the red drivers (or remove them) after the test as well.
     
  8. IanZee

    IanZee New Member

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    Okay, finished the stress test, fixed/removed the drivers in red.

    The stress test turned up no errors - since the original bug report said possible memory error, should I re-try memtest?

    Here are the screen caps of Prime95 at the 2 and 3 hour mark.

    Capture.JPG Capture2.JPG
     
  9. IanZee

    IanZee New Member

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    Think we have a real good mystery here, guys.

    A couple more crashes happened today. Uploading the new W7F .rar to this post. Not sure if I missed something?

    View attachment W7F_21-10-2012.rar
     
  10. Tobias

    Tobias Well-Known Member

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    The Following drivers still needs to be updated:
    Realtek PCIe GBE Family Controller
    ATI HDMI Audio
    AMD IO Driver
    Etron USB 3.0 Extensible Host Controller

    Easytune is still installed.

    Also update your SSD firmware.
     
  11. Tobias

    Tobias Well-Known Member

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    Microsoft Security Essentials and Virtual Clone Drive.
     
  12. IanZee

    IanZee New Member

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    Okay, as far as I know, Windows is reporting those drivers are up to date, and I'm unable to find them online (not sure what to look for). I also am unsure why Easytune is showing up as still installed, I know I removed it from my programs and cannot find it in any folder. Perhaps a registry error?

    Looking for SSD firmware now.
     
  13. IanZee

    IanZee New Member

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    SCRATCH THAT!

    Updating all drivers now, as asked.
     
  14. IanZee

    IanZee New Member

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    Still got two BSOD's within the last 30 minutes, even after updating and removing everything asked.

    Any last words? Do I need a full system reinstall/repair?

    Again, uploading the latest .rar full of information.

    View attachment W7F_21-10-2012(2).rar

    Thanks :(
     
  15. usasma

    usasma Fantastic Member
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    EasyTune is no longer shown in the memory dumps - but AMD Overdrive is.
    Please ensure that your SSD firmware is updated to the latest version and that your storage controller drivers date from 2012 (a general rule). If unable to find more current drivers, let us know and we'll make other suggestions

    Daemon Tools' sptd.sys driver is still present. Please follow the instructions to remove it:
    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
     
    #15 usasma, Oct 22, 2012
    Last edited: Oct 22, 2012
  16. IanZee

    IanZee New Member

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    Thanks for all the help! AMD Overdrive should now be uninstalled (along with the Catalyst Control Center). Removed sptd.sys from my computer with the tool you linked. And I uninstalled ManyCam, just in case that was the issue. I'll report back if I get any more issues.
     
  17. Kev55in

    Kev55in Banned

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    Posted is my case file filled with delicious BSOD clues for your sleuthing.
    [​IMG][​IMG][​IMG][​IMG]
     
  18. usasma

    usasma Fantastic Member
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    Kev55in - please start your own topic and post your information there. This will get your problem the individual attention that it deserves.
     
  19. GeneralHiningII

    GeneralHiningII Honorable Member

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    And it makes it easier to read, debuggers don't like sifting through pages of the same thread with two different problems.
     
  20. Aya66na

    Aya66na Banned

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    Posted is my case file filled with delicious BSOD clues for your sleuthing.
    [​IMG][​IMG][​IMG][​IMG]
     

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