Please help with BSOD problem

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by commsplace, Oct 18, 2012.

  1. commsplace

    commsplace New Member

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    Hello everyone and thank you for looking at my post.

    I apologise as I am new to all this stuff and very naive with computers.

    I watch a great video on Youtube which showed me where to find a minidump and who may be able to help understand what it all means (You Guys hopefully!:):))

    Anyway, my little red Packard Bell dot s netbook has started rebooting every 10 mins of so with a BSOD message telling be about "DRIVER_POWER_STATE_FAILURE"

    My husband has had a look at it and disabled and power schemes that put it in hibernation etc but that hasn't help.

    So I am hoping that you guys can please help as I use this laptop for work and it has become unusable.

    Thanks in anticipation.

    Minidump attachedView attachment 101812-38641-01.dmp

    Jayne, UK.
     
  2. GeneralHiningII

    GeneralHiningII Honorable Member

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    according to the message, 'DRIVER_POWER_STATE_FAILURE', it seems that (well, duh) the power of your netbook isn't enough to power the system...
    How do you turn off your netbook? (do you hold down the 'power' button, press start and selecting 'shut down', ripping out the battery [hopefully not]) - could this be the cause?Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 7 or Windows Server 2008 R2
    What's your power plan? (balanced, power saver, high performance)
    (Try going to advanced settings in power plan, and take a screenshot of your: Battery, PCI Express, Display, USB Settings and any Graphics Settings)

    Edit: Misclicked (Post Quick-Reply instead of Go Advanced)
     
    #2 GeneralHiningII, Oct 18, 2012
    Last edited: Oct 18, 2012
  3. commsplace

    commsplace New Member

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    Hi.

    Sorry about the last uploaded dmp file. Attached is the very latest one that was caused by the machine simply crashing to the BSoD.

    Jayne.
     

    Attached Files:

  4. GeneralHiningII

    GeneralHiningII Honorable Member

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    Currently I'm on my laptop without the dmp file analyzer, but looking at it from the raw notepad script I saw a few (just to mention 2 - dxgkrnl.sys,Tuneuputilites.exe).
    dxgkrnl.sys is something wrong with your graphics card/directx driver
    Tuneuputilities.exe is a (in my opinion) total rip off program that 'helps' you tune your computer.

    Of course there are many more, but this is what I'll say:
    Update your Graphics Driver. (install driver sweeper, sweep the drivers and clean them)
    Uninstall Tuneup. (Control Panel, Uninstall programs and features)

    Sorry for the limited help, but maybe you could try some of the suggestions in my first post? that's all, sorry :/

    :/
     
  5. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    In order to perform a full analysis we'll need this info: http://windows7forums.com/blue-screen-death-bsod/38837-how-ask-help-bsod-problem.html

    The BSOD's are most likely caused by AICharger.sys - the Asus USB charger program.
    Please un-install it to see if it stops the BSOD's

    If this doesn't stop the BSOD's, please post back. While waiting for a reply, please run Driver Verifier according to these instructions: Driver Verifier Settings

    Analysis:
    The following is for informational purposes only.
    Code:
    [FONT=lucida console]**************************Thu Oct 18 07:23:22.297 2012 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\101812-13540-01.dmp]
    Windows 7 Kernel Version [B]7600 [/B]MP (2 procs) Free x86 compatible
    Built by: [B]7600[/B].16973.x86fre.win7_gdr.120305-1504
    System Uptime:[B]0 days 0:11:22.109[/B]
    BugCheck Code: [B]BugCheck 9F, {3, 870ebbc0, 81f68ae0, 8774cb00}[/B]
    *** WARNING: Unable to verify timestamp for AiCharger.sys
    *** ERROR: Module load completed but symbols could not be loaded for AiCharger.sys
    Probably caused by :[B]usbccgp.sys[/B]
    BugCheck Info: [B]DRIVER_POWER_STATE_FAILURE (9f)[/B]
    DEFAULT_BUCKET_ID:  INTEL_CPU_MICROCODE_ZERO
    BUGCHECK_STR:  0x9F
    PROCESS_NAME: [B]System[/B]
    FAILURE_BUCKET_ID: [B]0x9F_3_IMAGE_usbccgp.sys[/B]
    CPUID:        "Intel(R) Atom(TM) CPU N455   @ 1.66GHz"
    MaxSpeed:     1660
    CurrentSpeed: [B]1662[/B]
      BIOS Version                  V3.14(DDR3)
      BIOS Release Date             01/10/2011
      Manufacturer                  Packard Bell
      Product Name                  DOTS E2
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Wed Oct 17 22:36:56.717 2012 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\101812-38641-01.dmp]
    Windows 7 Kernel Version [B]7600 [/B]MP (2 procs) Free x86 compatible
    Built by: [B]7600[/B].16973.x86fre.win7_gdr.120305-1504
    System Uptime:[B]0 days 5:16:22.513[/B]
    BugCheck Code: [B]BugCheck 9F, {3, 869b5030, 81f2aae0, 8434ce00}[/B]
    *** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
    *** WARNING: Unable to verify timestamp for AiCharger.sys
    *** ERROR: Module load completed but symbols could not be loaded for AiCharger.sys
    Probably caused by :[B]usbhub.sys[/B]
    BugCheck Info: [B]DRIVER_POWER_STATE_FAILURE (9f)[/B]
    DEFAULT_BUCKET_ID:  INTEL_CPU_MICROCODE_ZERO
    BUGCHECK_STR:  0x9F
    PROCESS_NAME: [B]System[/B]
    FAILURE_BUCKET_ID: [B]0x9F_3_AiCharger_IMAGE_usbhub.sys[/B]
    CPUID:        "Intel(R) Atom(TM) CPU N455   @ 1.66GHz"
    MaxSpeed:     1660
    CurrentSpeed: [B]1662[/B]
      BIOS Version                  V3.14(DDR3)
      BIOS Release Date             01/10/2011
      Manufacturer                  Packard Bell
      Product Name                  DOTS E2
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Thu Oct 18 07:23:22.297 2012 (UTC - 4:00)**************************
    [/FONT]
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    [FONT=lucida console]**************************Thu Oct 18 07:23:22.297 2012 (UTC - 4:00)**************************
    intelppm.sys                  Mon Jul 13 19:11:03 2009 (4A5BBF07)
    SynTP.sys                     Thu Feb  4 21:44:20 2010 (4B6B8604)
    amdxata.sys                   Fri Mar 19 12:19:01 2010 (4BA3A3F5)
    igdkmd32.sys                  Mon Apr 19 12:12:56 2010 (4BCC8108)
    AiCharger.sys                 Wed May  5 04:37:38 2010 (4BE12E52)
    iaStor.sys                    Tue Jun  8 13:22:02 2010 (4C0E7C3A)
    RTKVHDA.sys                   Tue Aug  3 05:27:30 2010 (4C57E102)
    L1C62x86.sys                  Tue Aug 24 05:13:25 2010 (4C738D35)
    TuneUpUtilitiesDriver32.sys   Fri May 25 06:28:25 2012 (4FBF5EC9)
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Wed Oct 17 22:36:56.717 2012 (UTC - 4:00)**************************
    athr.sys                      Thu Jul  1 16:25:49 2010 (4C2CF9CD)
    [/FONT]
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd32.sys
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHDA.sys
    http://www.carrona.org/drivers/driver.php?id=L1C62x86.sys
    http://www.carrona.org/drivers/driver.php?id=TuneUpUtilitiesDriver32.sys
    http://www.carrona.org/drivers/driver.php?id=athr.sys
     
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  6. GeneralHiningII

    GeneralHiningII Honorable Member

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    You are a great man...
     
  7. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

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    Thank you. But I've just got a lot of experience doing this and I specialize in BSOD's. I've been at it since 2006, so I've managed to learn a few things.

    Quite a few of the STOP 0x9F DRIVER_POWER_STATE_FAILURE errors have the first parameter = 3
    If so, the FAILURE_BUCKET_ID: value will be similar to this:
    At times there won't be anything between the "3" and the "IMAGE" - so then you're back on your own trying to figure it out without that clue.

    If you're interested in BSOD analysis, there's a nice community of consumer/user level BSOD analysts at Sysnative Forums
     
    1 person likes this.
  8. GeneralHiningII

    GeneralHiningII Honorable Member

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    Why Thank you, kind sir
     

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