Please help with my problem

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by ywchoman, Jun 12, 2011.

  1. ywchoman

    ywchoman New Member

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    I frequently experience BSOD problems ever since I bought this ASUS X53S one and a half month ago. I once reset the whole laptop back to default settings but that did not solve the problem. The OS is Win7 Home 64 bit and I used AVG Free 2011 antivirus and Zonealarm free firewalls.

    I recon it might be the problem for the two graphic cards but I should have already installed the newest drivers for these cards.

    The problem keep occuring when I run 3D video games.

    Here I copied the most recent crash report from WhoCrashed.exe
    On Sun 2011/6/12 と 09:30:04 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\061211-32229-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7FCD0)
    Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
    Error: KMODE_EXCEPTION_NOT_HANDLED
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft? Windows? Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

    On Sun 2011/6/12 と 09:30:04 GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheck+0x0)
    Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
    Error: KMODE_EXCEPTION_NOT_HANDLED
    Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


    Thank you very much for your help.
     

    Attached Files:

  2. Captain Jack

    Captain Jack Extraordinary Member

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    Hello there,

    Seems like Zone Alarm is causing the system to crash. Please uninstall Zone Alarm completely and run the removal tool Completely Uninstall ZoneAlarm Firewall From Windows 7 | TechUserFriendly.com

    Apply this Hotfix Stop error message when you run an application that transfers data by using the UDP protocol in Windows Server 2008 R2 or in Windows 7: "STOP 0x0000007F"

    Code:
    UNEXPECTED_KERNEL_MODE_TRAP (7f)
    This means a trap occurred in kernel mode, and it's a trap of a kind
    that the kernel isn't allowed to have/catch (bound trap) or that
    is always instant death (double fault).  The first number in the
    bugcheck params is the number of the trap (8 = double fault, etc)
    Consult an Intel x86 family manual to learn more about what these
    traps are. Here is a *portion* of those codes:
    If kv shows a taskGate
            use .tss on the part before the colon, then kv.
    Else if kv shows a trapframe
            use .trap on that value
    Else
            .trap on the appropriate frame will show where the trap was taken
            (on x86, this will be the ebp that goes with the procedure KiTrap)
    Endif
    kb will then show the corrected stack.
    Arguments:
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: 0000000080050031
    Arg3: 00000000000406f8
    Arg4: fffff800042f75e4
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x7f_8
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  svchost.exe
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff800042dc2a9 to fffff800042dcd00
    
    STACK_TEXT:  
    fffff800`00ba4d28 fffff800`042dc2a9 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000406f8 : nt!KeBugCheckEx
    fffff800`00ba4d30 fffff800`042da772 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff800`00ba4e70 fffff800`042f75e4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
    fffff880`0d643fc0 fffff800`042ef65b : 00000000`00000010 00000000`00000000 00000000`00000000 01cc2862`ed6dbf09 : nt!SepMandatoryIntegrityCheck+0x14
    fffff880`0d644030 fffff800`042abb8e : fffffa80`07cc85c8 00000000`00000001 fffffa80`0c4fd920 01cc2886`f81dbd14 : nt!SeAccessCheckWithHint+0x3fb
    fffff880`0d644130 fffff880`01729a4a : 00000000`00000006 00000000`00000000 00000000`00000000 01cc2862`ee0d3b3b : nt!SeAccessCheckFromState+0x102
    fffff880`0d644820 fffff880`017292af : 00000008`c0000022 00000005`00000000 00000000`0000000f 00730076`0076006e : NETIO!CompareSecurityContexts+0x6a
    fffff880`0d644890 fffff880`01729444 : 01cc2862`ed68fc48 00000000`0095f6df 00000000`00724230 04ef4b78`00180016 : NETIO!MatchValues+0xef
    fffff880`0d6448e0 fffff880`017298f2 : 00000000`00000000 fffffa80`0952fdc0 fffff880`0d644b08 fffffa80`04e35c90 : NETIO!FilterMatch+0x94
    fffff880`0d644930 fffff880`0172a6fc : 00000000`00000000 00000000`00000000 fffffa80`04e35c90 fffff880`0d644af0 : NETIO!IndexListClassify+0x69
    fffff880`0d6449b0 fffff880`0188b819 : fffffa80`04e35c90 fffff880`0d644da0 00000008`00000009 fffffa80`070d4030 : NETIO!KfdClassify+0xa4e
    fffff880`0d644d20 fffff880`0188d9a4 : fffffa80`04e35c90 fffffa80`0911c2c0 fffff880`0d6459d8 00000000`00000000 : tcpip!WfpAleClassify+0x49
    fffff880`0d644d70 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : tcpip!WfpAlepReauthorizeInboundConnection+0x5f4
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    NETIO!CompareSecurityContexts+6a
    fffff880`01729a4a 448b442470      mov     r8d,dword ptr [rsp+70h]
    
    SYMBOL_STACK_INDEX:  6
    
    SYMBOL_NAME:  NETIO!CompareSecurityContexts+6a
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: NETIO
    
    IMAGE_NAME:  NETIO.SYS
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce79381
    
    FAILURE_BUCKET_ID:  X64_0x7f_8_NETIO!CompareSecurityContexts+6a
    
    BUCKET_ID:  X64_0x7f_8_NETIO!CompareSecurityContexts+6a
    
    Followup: MachineOwner
    ---------
     
    #2 Captain Jack, Jun 13, 2011
    Last edited: Jun 13, 2011
  3. ywchoman

    ywchoman New Member

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    Thanks Captain Jack, will it be better if I restore the whole laptop to default setting and not install the firewall this time? And is there anything wrong with the graphic drivers?
     
  4. Captain Jack

    Captain Jack Extraordinary Member

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    I think we can test it with just removing the Zone Alarm and see if that fixes it. If not then we can go to the next step.
     

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