Powercfg -Energy error message

Discussion in 'Windows 7 Help and Support' started by Charlie210, Apr 29, 2011.

  1. Charlie210

    Charlie210 Well-Known Member

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    I am having trouble with my machine not going into sleep mode after the specified time. I ran Powercfg -Energy and got the following message.
    System Availability Requests:System Required Request
    The program has made a request to prevent the system from automatically entering sleep.
    Requesting Process
    \Device\HarddiskVolume2\Windows\System32\services.exe

    Can someone tell me what this means and how to correct the problem?
     
  2. Saltgrass

    Saltgrass Excellent Member
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    I see you have been on Tom's Hardware ;)

    It appears some service is requesting to stay awake and not allowing sleep. I am no expert here, but possibly some type of media event, or wireless, or some other device not set to allow for sleep.

    You might try running a powercfg -requests command, but it will probably give you the same information you already have. Other commands might be helpful so type powercfg -? to see if anything looks promising.

    Maybe someone else will know for sure, but for now I would try changing my power profile to test. Also go through your settings to see if anything is set to not sleep. Some entries for your devices might be in the Device Manager under properties-power management.

    If you would like to post the entire report, you can probably open it and take pictures with the snipping tool. Put those pictures in paint if you want to remove any sensitive information, and attach using the paperclip.
     
  3. davehc

    davehc Microsoft MVP
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    What settings did you have in the normal gui access for power control (Control Panel - Power options), before you had problems?
    But you should have receieved a much longer and detailed report than that you have posted?
    Look in C:\Users\Administrator for a file energy-report.html. If it is there, post it as it will help to find the fault
     
  4. Charlie210

    Charlie210 Well-Known Member

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    Listed below is the information you requested. Here is some additional information. Running Win 7 home premium on new HP desktop. The machine will go into sleep mode after the specified time after a reboot. After it wakes up it will not go into sleep mode again until I reboot.

    My normal power settings is to sleep after 15 minutes on battery and plugged in but I changed it to 2 minutes in order to test.

    Power Efficiency Diagnostics Report
    Computer Name CHARLIE-HP
    Scan Time 2011-04-28T20:40:50Z
    Scan Duration 60 seconds
    System Manufacturer Hewlett-Packard
    System Product Name p6640f
    BIOS Date 07/21/2010
    BIOS Version 6.02
    OS Build 7601
    Platform Role PlatformRoleDesktop
    Plugged In true
    Process Count 61
    Thread Count 957
    Report GUID {bdb78ffb-b174-4117-9d5a-c3646d4ecf6f}

    Analysis Results
    Errors
    System Availability Requests:System Required Request
    The program has made a request to prevent the system from automatically entering sleep.
    Requesting Process \Device\HarddiskVolume2\Windows\System32\services.exe

    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name Generic USB Hub
    Host Controller ID PCI\VEN_1002&DEV_4397
    Host Controller Location PCI bus 0, device 18, function 0
    Device ID USB\VID_058F&PID_9254
    Port Path 3

    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name Logitech USB Camera (HD Webcam C310)
    Host Controller ID PCI\VEN_1002&DEV_4396
    Host Controller Location PCI bus 0, device 19, function 2
    Device ID USB\VID_046D&PID_081B
    Port Path 2

    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name USB Root Hub
    Host Controller ID PCI\VEN_1002&DEV_4396
    Host Controller Location PCI bus 0, device 19, function 2
    Device ID USB\VID_1002&PID_4396
    Port Path

    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name USB Composite Device
    Host Controller ID PCI\VEN_1002&DEV_4397
    Host Controller Location PCI bus 0, device 18, function 0
    Device ID USB\VID_10D5&PID_55A2
    Port Path 3,3

    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name USB Root Hub
    Host Controller ID PCI\VEN_1002&DEV_4397
    Host Controller Location PCI bus 0, device 18, function 0
    Device ID USB\VID_1002&PID_4397
    Port Path

    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name USB Root Hub
    Host Controller ID PCI\VEN_1002&DEV_4398
    Host Controller Location PCI bus 0, device 18, function 1
    Device ID USB\VID_1002&PID_4398
    Port Path

    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name American Power Conversion USB UPS
    Host Controller ID PCI\VEN_1002&DEV_4398
    Host Controller Location PCI bus 0, device 18, function 1
    Device ID USB\VID_051D&PID_0002
    Port Path 1

    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name USB Composite Device
    Host Controller ID PCI\VEN_1002&DEV_4397
    Host Controller Location PCI bus 0, device 18, function 0
    Device ID USB\VID_04CA&PID_0040
    Port Path 3,1

    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name USB Mass Storage Device
    Host Controller ID PCI\VEN_1002&DEV_4396
    Host Controller Location PCI bus 0, device 19, function 2
    Device ID USB\VID_058F&PID_6362
    Port Path 6

    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name USB Input Device
    Host Controller ID PCI\VEN_1002&DEV_4397
    Host Controller Location PCI bus 0, device 18, function 0
    Device ID USB\VID_0461&PID_4D0F
    Port Path 3,2

    Warnings
    Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
    Information
    Platform Timer Resolution:platform Timer Resolution
    The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
    Current Timer Resolution (100ns units) 156000

    Power Policy:Active Power Plan
    The current power plan in use
    Plan Name OEM Balanced
    Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}

    Power Policy:power Plan Personality (Plugged In)
    The personality of the current power plan when the system is plugged in.
    Personality Balanced

    Power Policy:Video quality (Plugged In)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode Optimize for Video Quality

    CPU Utilization:processor utilization is low
    The average processor utilization during the trace was very low. The system will consume less power when the average processor utilization is very low.
    Average Utilization (%) 1.42

    Battery:Battery Information
    Battery ID 5B0749T23850 APCBack-UPS ES 650 FW:825.B1.D USB FW:B1
    Manufacturer APC
    Manufacture Date 2007-12-6
    Serial Number 5B0749T23850
    Chemistry PbAc
    Long Term 0
    Design Capacity 100
    Last Full Charge 100

    Platform Power Management Capabilities:Supported Sleep States
    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
    S1 Sleep Supported true
    S2 Sleep Supported false
    S3 Sleep Supported true
    S4 Sleep Supported true

    Platform Power Management Capabilities:processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 0
    Idle (C) State Count 1
    Performance (P) State Count 4
    Throttle (T) State Count 0

    Platform Power Management Capabilities:processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 1
    Idle (C) State Count 1
    Performance (P) State Count 4
    Throttle (T) State Count 0

    Platform Power Management Capabilities:processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 2
    Idle (C) State Count 1
    Performance (P) State Count 4
    Throttle (T) State Count 0

    Platform Power Management Capabilities:processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 3
    Idle (C) State Count 1
    Performance (P) State Count 4
    Throttle (T) State Count 0


    Any help will be greatly appreciated.
     
  5. Saltgrass

    Saltgrass Excellent Member
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    Have you thought of anything that might be keeping your system awake?

    Have you checked the Wireless adapter in Device Manager to make sure it is allowed to sleep?

    Do you have anything set to wake up the computer?

    You might open Task Manager and look through the Services running, maybe something will pop out.
     
  6. davehc

    davehc Microsoft MVP
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    Open The Power Options on your chosen plan - Change Plan settings - Change Advanced settings.
    Scroll down to USB settings and select "Enabled". See if it solves the problem.
     
  7. Charlie210

    Charlie210 Well-Known Member

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    Thanks to all that responded with recommendations. I have finally solved my sleep problem. I changed my Advanced Power Settings for Multimedia Settings/When Sharing Media to Allow Computer to Sleep. This was not the default setting in the power plan. Everything works fine now.
     

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