Powercfg -Energy error message

Charlie210

Well-Known Member
#1
I am having trouble with my machine not going into sleep mode after the specified time. I ran Powercfg -Energy and got the following message.
System Availability Requests:System Required Request
The program has made a request to prevent the system from automatically entering sleep.
Requesting Process
\Device\HarddiskVolume2\Windows\System32\services.exe

Can someone tell me what this means and how to correct the problem?
 


Saltgrass

Excellent Member
Microsoft Community Contributor
#2
I see you have been on Tom's Hardware ;)

It appears some service is requesting to stay awake and not allowing sleep. I am no expert here, but possibly some type of media event, or wireless, or some other device not set to allow for sleep.

You might try running a powercfg -requests command, but it will probably give you the same information you already have. Other commands might be helpful so type powercfg -? to see if anything looks promising.

Maybe someone else will know for sure, but for now I would try changing my power profile to test. Also go through your settings to see if anything is set to not sleep. Some entries for your devices might be in the Device Manager under properties-power management.

If you would like to post the entire report, you can probably open it and take pictures with the snipping tool. Put those pictures in paint if you want to remove any sensitive information, and attach using the paperclip.
 


davehc

Essential Member
Premium Supporter
#3
What settings did you have in the normal gui access for power control (Control Panel - Power options), before you had problems?
But you should have receieved a much longer and detailed report than that you have posted?
Look in C:\Users\Administrator for a file energy-report.html. If it is there, post it as it will help to find the fault
 


Charlie210

Well-Known Member
#4
What settings did you have in the normal gui access for power control (Control Panel - Power options), before you had problems?
But you should have receieved a much longer and detailed report than that you have posted?
Look in C:\Users\Administrator for a file energy-report.html. If it is there, post it as it will help to find the fault
Listed below is the information you requested. Here is some additional information. Running Win 7 home premium on new HP desktop. The machine will go into sleep mode after the specified time after a reboot. After it wakes up it will not go into sleep mode again until I reboot.

My normal power settings is to sleep after 15 minutes on battery and plugged in but I changed it to 2 minutes in order to test.

Power Efficiency Diagnostics Report
Computer Name CHARLIE-HP
Scan Time 2011-04-28T20:40:50Z
Scan Duration 60 seconds
System Manufacturer Hewlett-Packard
System Product Name p6640f
BIOS Date 07/21/2010
BIOS Version 6.02
OS Build 7601
Platform Role PlatformRoleDesktop
Plugged In true
Process Count 61
Thread Count 957
Report GUID {bdb78ffb-b174-4117-9d5a-c3646d4ecf6f}

Analysis Results
Errors
System Availability Requests:System Required Request
The program has made a request to prevent the system from automatically entering sleep.
Requesting Process \Device\HarddiskVolume2\Windows\System32\services.exe

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name Generic USB Hub
Host Controller ID PCI\VEN_1002&DEV_4397
Host Controller Location PCI bus 0, device 18, function 0
Device ID USB\VID_058F&PID_9254
Port Path 3

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name Logitech USB Camera (HD Webcam C310)
Host Controller ID PCI\VEN_1002&DEV_4396
Host Controller Location PCI bus 0, device 19, function 2
Device ID USB\VID_046D&PID_081B
Port Path 2

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_1002&DEV_4396
Host Controller Location PCI bus 0, device 19, function 2
Device ID USB\VID_1002&PID_4396
Port Path

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Composite Device
Host Controller ID PCI\VEN_1002&DEV_4397
Host Controller Location PCI bus 0, device 18, function 0
Device ID USB\VID_10D5&PID_55A2
Port Path 3,3

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_1002&DEV_4397
Host Controller Location PCI bus 0, device 18, function 0
Device ID USB\VID_1002&PID_4397
Port Path

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_1002&DEV_4398
Host Controller Location PCI bus 0, device 18, function 1
Device ID USB\VID_1002&PID_4398
Port Path

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name American Power Conversion USB UPS
Host Controller ID PCI\VEN_1002&DEV_4398
Host Controller Location PCI bus 0, device 18, function 1
Device ID USB\VID_051D&PID_0002
Port Path 1

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Composite Device
Host Controller ID PCI\VEN_1002&DEV_4397
Host Controller Location PCI bus 0, device 18, function 0
Device ID USB\VID_04CA&PID_0040
Port Path 3,1

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Mass Storage Device
Host Controller ID PCI\VEN_1002&DEV_4396
Host Controller Location PCI bus 0, device 19, function 2
Device ID USB\VID_058F&PID_6362
Port Path 6

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Input Device
Host Controller ID PCI\VEN_1002&DEV_4397
Host Controller Location PCI bus 0, device 18, function 0
Device ID USB\VID_0461&PID_4D0F
Port Path 3,2

Warnings
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Information
Platform Timer Resolution:platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 156000

Power Policy:Active Power Plan
The current power plan in use
Plan Name OEM Balanced
Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}

Power Policy:power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality Balanced

Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Video Quality

CPU Utilization:processor utilization is low
The average processor utilization during the trace was very low. The system will consume less power when the average processor utilization is very low.
Average Utilization (%) 1.42

Battery:Battery Information
Battery ID 5B0749T23850 APCBack-UPS ES 650 FW:825.B1.D USB FW:B1
Manufacturer APC
Manufacture Date 2007-12-6
Serial Number 5B0749T23850
Chemistry PbAc
Long Term 0
Design Capacity 100
Last Full Charge 100

Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported true
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true

Platform Power Management Capabilities:processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 0
Idle (C) State Count 1
Performance (P) State Count 4
Throttle (T) State Count 0

Platform Power Management Capabilities:processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 1
Idle (C) State Count 1
Performance (P) State Count 4
Throttle (T) State Count 0

Platform Power Management Capabilities:processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 2
Idle (C) State Count 1
Performance (P) State Count 4
Throttle (T) State Count 0

Platform Power Management Capabilities:processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 3
Idle (C) State Count 1
Performance (P) State Count 4
Throttle (T) State Count 0


Any help will be greatly appreciated.
 


Saltgrass

Excellent Member
Microsoft Community Contributor
#5
Have you thought of anything that might be keeping your system awake?

Have you checked the Wireless adapter in Device Manager to make sure it is allowed to sleep?

Do you have anything set to wake up the computer?

You might open Task Manager and look through the Services running, maybe something will pop out.
 


davehc

Essential Member
Premium Supporter
#6
Open The Power Options on your chosen plan - Change Plan settings - Change Advanced settings.
Scroll down to USB settings and select "Enabled". See if it solves the problem.
 


Charlie210

Well-Known Member
#7
Thanks to all that responded with recommendations. I have finally solved my sleep problem. I changed my Advanced Power Settings for Multimedia Settings/When Sharing Media to Allow Computer to Sleep. This was not the default setting in the power plan. Everything works fine now.
 


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