Printer stopped printing, get Error message "error - printing"

Discussion in 'Windows 7 Help and Support' started by lewbethesda, Feb 27, 2012.

  1. lewbethesda

    lewbethesda New Member

    Feb 27, 2012
    Likes Received:
    System is HP desktop running W7-64 bit. Printer is HP Photosmart 7350, old but working perfectly until 2 days ago. Driver is Deskjet 5550 (closest one for this printer).

    I've reinstalled the driver, plugged and unplugged the printer, and tried to print from different programs. As soon as the print button is selected the error condition shows in the Devices & Printers section. This happens whether the printer is turned on or not.

    What can I do to get the printer running again?

  2. Drew

    Drew Banned

    Mar 25, 2006
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    Maybe get it new sneakers? sorry... but, sounds like you've tried this or that, already. Any chance maybe the old thing just died of natural causes?

    Try deleting/removing the printer from Printers & Devices. Fully remove all it's software & drivers and then start over again to install. HP are notorious for not offering current drivers. The good thing is printers are dirt cheap these days.

  3. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

    Oct 16, 2009
    Likes Received:
    You might also try stopping and starting the Print Spooler. The link shows how to do this an clean the print queue, although I show nothing in the folder to delete. You can copy and paste in a command window.

    What Drew is suggesting should also clean out the Queue, but this would not hurt.

    Windows 7/Vista: Clear Print Queue

    Do you show any drivers being loaded through Windows Update for the printer?

    Also notice, if you have not, there are two properties options in the context menu. The middle one in the context menu is the Admin option.

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