problem in internet connection

Discussion in 'Windows 7 Networking' started by abhijeetiim, Feb 10, 2013.

  1. abhijeetiim

    abhijeetiim New Member

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    Hi
    My bsnl wimax connection has stopped working on my laptop...IT WORKS ON MY FREINDS' LAPTOP
    On my laptop (windows 7), in the taskbar, it shows connected and everything seems fine but i cant access any sites or download anything
    Does this have to do with a bluetooth device i installed a few days back or some other issue...plz guide me
     
  2. patcooke

    patcooke Microsoft MVP
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    Doubt if the bluetooth install has had any effect. Goto a command prompt and enter the commend:

    ipconfig /all

    to examine your IP configuration. If you need any help inetrpreting it please post the output here.
     
  3. abhijeetiim

    abhijeetiim New Member

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  4. patcooke

    patcooke Microsoft MVP
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    None of those adapters is showing any connection - there must be more further down which you have not shown.
     
  5. abhijeetiim

    abhijeetiim New Member

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    Windows IP Configuration

    Host Name . . . . . . . . . . . . : EMPERORS-EMPIRE
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : C2-17-FE-9E-88-22
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR5B93 Wireless Network Adapter
    Physical Address. . . . . . . . . : C4-17-FE-9E-88-22
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
    Physical Address. . . . . . . . . : 20-6A-8A-62-33-DD
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::45a9:d5c7:d471:750%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.51(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 10 February 2013 20:03:02
    Lease Expires . . . . . . . . . . : 10 February 2013 21:03:01
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 169896586
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-6B-8B-F3-20-6A-8A-62-33-DD
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{079E895E-A34A-44CA-AB30-B5385D4D0B79}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter 6TO4 Adapter:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Reusable Microsoft 6To4 Adapter:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:2463:119b:8a0c:4ece(Preferred)
    Link-local IPv6 Address . . . . . : fe80::2463:119b:8a0c:4ece%15(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{3B7EE1CC-A539-4694-9B23-6D97C1B5FB80}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{FFC5FCDF-4747-4712-BF6B-9F99DAAC4582}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  6. patcooke

    patcooke Microsoft MVP
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    I assume that it is the wireless connectio0n you are having problems with. It is not showing as connecting at all. Try going to device manager in control panel, network adapters, removing the device by right clicking on the wireless adapter and selecting uninstall. Reboot and see if Windows picks the adapter up and reinstalls for you.
     
  7. abhijeetiim

    abhijeetiim New Member

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    sir, i am not using a wireless connection....its wimax(with wire)...also if i uninstall the adapter can i install it again....plz pardon me for this silly question...i need to be doubly sure...thats all... thx...waiting for ur reply
     
  8. patcooke

    patcooke Microsoft MVP
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    Ok - try removing the wired adapter from your device manager - when you reboot Windows will pick up ont e device and reinstall it.
     
  9. abhijeetiim

    abhijeetiim New Member

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    i uninstalled both the wired and wireless adapters and reinstalled on system reboot but still net is not working...the network icon shows my laptop is connected but i cant open any sites, cant access my modem through 192.168.1.1 but when i use utorrent i can connect to seeds/leeches but speed is below 1 kbps...i have set my ip address as auto set and my connection works perfectly fine on my friend's laptop...kindly advise
     
  10. patcooke

    patcooke Microsoft MVP
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    You may have a firewall blocking access - do you have or have you previously had a firewall running on your pc?
     
  11. abhijeetiim

    abhijeetiim New Member

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    i have default windows firewall and eset nod32 antivirus firewall
     
  12. patcooke

    patcooke Microsoft MVP
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    Try temporarily disabling them all. You should in any case have only one running at a time - more than one can cause conflicts.
     
  13. abhijeetiim

    abhijeetiim New Member

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    i also tried to ping google and 8.8.8.8. the results are below

    C:\Windows\system32>ping Google

    Pinging Google [74.125.235.63] with 32 bytes of data:
    Request timed out.
    Request timed out.
    Reply from 74.125.235.63: bytes=32 time=174ms TTL=52
    Reply from 74.125.235.63: bytes=32 time=185ms TTL=52

    Ping statistics for 74.125.235.63:
    Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 174ms, Maximum = 185ms, Average = 179ms

    C:\Windows\system32>ping 8.8.8.8

    Pinging 8.8.8.8 with 32 bytes of data:
    Reply from 8.8.8.8: bytes=32 time=173ms TTL=54
    Request timed out.
    Reply from 8.8.8.8: bytes=32 time=118ms TTL=54
    Reply from 8.8.8.8: bytes=32 time=180ms TTL=54

    Ping statistics for 8.8.8.8:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 118ms, Maximum = 180ms, Average = 157ms
     
  14. patcooke

    patcooke Microsoft MVP
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    Removing firewalls/av made any difference?
     
  15. abhijeetiim

    abhijeetiim New Member

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    C:\Windows\system32>ping 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
    Request timed out.
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Windows\system32>nslookup google.com
    Server: WiMaxCPE
    Address: 192.168.1.1

    DNS request timed out.
    timeout was 2 seconds.
    DNS request timed out.
    timeout was 2 seconds.
    DNS request timed out.
    timeout was 2 seconds.
    Name: google.com
    Address: 2404:6800:4009:800::1007


    C:\Windows\system32>ping 8.8.8.8

    Pinging 8.8.8.8 with 32 bytes of data:
    Reply from 8.8.8.8: bytes=32 time=120ms TTL=54
    Reply from 8.8.8.8: bytes=32 time=113ms TTL=54
    Reply from 8.8.8.8: bytes=32 time=119ms TTL=54
    Request timed out.

    Ping statistics for 8.8.8.8:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 113ms, Maximum = 120ms, Average = 117ms

    C:\Windows\system32>ping Google

    Pinging Google [173.194.38.152] with 32 bytes of data:
    Reply from 173.194.38.152: bytes=32 time=178ms TTL=52
    Reply from 173.194.38.152: bytes=32 time=182ms TTL=52
    Reply from 173.194.38.152: bytes=32 time=243ms TTL=52
    Request timed out.

    Ping statistics for 173.194.38.152:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 178ms, Maximum = 243ms, Average = 201ms
     
  16. abhijeetiim

    abhijeetiim New Member

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    i disabled both firewalls...but to no avail...i have posted some ping stats for u to see..plz advise
     
  17. patcooke

    patcooke Microsoft MVP
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    Ping times are all reasonable - the request timeouts are a bit concerning but you would need to do a more sustained test to see how significant they may be. Try diabling IPv6 from the adapter - it is not being used and has been associated with some problems.
     
  18. abhijeetiim

    abhijeetiim New Member

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    i disabled ipv6 from router properties and restarted pc with no firewalls also but still the same issue
     
  19. wkwk

    wkwk New Member

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    Did you check the Proxy settings of IE?
     

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