Problem with external Drives

pewe

Well-Known Member
#1
I am running Win7 32bit Professional on an Acer 8930 notebook.

I have various USB storage solutions - including a 32MB flash stick and 2 usb external drives with 320mb drives - all of which work with no problem.

I also have a media player which uses an internal 2GB Western Digital hard drive for recording/storing media.

The media player connects to the notebook using USB for transfer of files, and up until a week or two ago this also worked perfectly and I could connect it to the notebook and transfer large ISO files (DVD @4.7Gb and BluRay at 47Gb) with no problem.

Suddenly a couple of weeks ago the player was stuttering on playback of HD files on the TV, so I connected it to the notebook using USB to find the drive had developed problems - it was reading very slowly and would not reformat. The Western Digital diagnostics showed there were drive errrors so I returned it to Western Digital and it was replaced under warranty.

Today I connected the new drive to the Notebook using an esata connection and formatted it (2GB again). I transferred a file to it, put it in the media player and then connected it to the TV again. I recorded 2 minutes of TV and was able to play it back as well as playing the transferred movie off the drive.

I then re-connected the Media Player to the Notebook using USB to transfer the rest of my media files - but the drive was not recognized by the notebook (ie it did not show up in Windows Explorer).
I disconnected it and re-connected and it was seen this time. However as I copied a large bluray iso file (43GB) at about 13% Explorer displayed an error saying the drive was not ready and I had to abort copying.
Now the drive was no longer recognized until I disconnected and re-connected again.

This pattern has now been repeated several times and Windows 7 keeps dropping the USB connection, but only to this drive - it has no problem with the external 350gb drives which are constantly recognized.

Any suggestions regarding possible resolution to this problem would be greatly appreciated.
 


helpifIcan

Extraordinary Member
#2
First thought is that the new one is defective. Try and get antoher replacement. Usually they replace defectives with refurbed ones not new ones.
 


pewe

Well-Known Member
#3
First thought is that the new one is defective. Try and get antoher replacement.
Possibly - I thought I would see if anyone else had had similar problems caused by Windows 7 before going further down that route.

Usually they replace defectives with refurbed ones not new ones.
This one is a later model than the one I returned, and has a manufacture date of Jan 2012 on it on a new label, and the drive is in pristine condition - although that doesn't mean it is not refurbished.
 


Joe S

Excellent Member
#4
You might try posting in the WD forums in the TV section.
Joe
 


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