Problem with Laptop!

Discussion in 'Windows 7 Help and Support' started by JobeMinacum, Jul 3, 2011.

  1. JobeMinacum

    JobeMinacum New Member

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    As stated. There is a problem with my GF's windows 7 DELL laptop. When you turn it on, the black screen with white text comes up, with start windows normally or repair windows. Both send you to the LOGIN screen, but there is no LOGIN box. It is just a background of the LOGIN page, you CAN move your mouse, but nothing else works. Is there anyway to system restore this, or fix it?
    Also, I've tried most every F key to go to a different spot, but I can't seem to figure it out.

    If i press f10, it says:
    Edit Windows boot options for: Windows 7
    Path: /windows/system32/winload.exe
    Partition: 3
    Hard Disk: a3f78fd4
    [ /NOEXECUTE=OPTIN]

    Would that be the virus causing the problem? Is there any way to fix it? Please, help! [​IMG]
    Thanks
     
  2. JobeMinacum

    JobeMinacum New Member

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    Help! This is really annoying!
     
  3. patcooke

    patcooke Microsoft MVP
    Staff Member Premium Supporter Microsoft MVP

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    You may also find a little patience helpful - it is only 15 minutes since you first posted your problem ;) First try booting into safe mode by pressing F8 during startup. If that gets you in then try running a system restore.
     
  4. JobeMinacum

    JobeMinacum New Member

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    That does not work either. It gets me the same result: sending me to the LOGIN page with just a background, no words, nothing. No keys work, only the mouse does, but there's nothing to click.
     
  5. kaos

    kaos Senior Member

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    Click repair

    when the box come up saying something like, windows is looking for problems and the blue bar going accross, click cancel straight away,

    you are then able to select advanced options , you should have about 4 or 5 options to select, ( see pic )

    selefct command prompt and type each one of these commmands seperately

    bootrec.exe /fixmbr
    bootrec.exe /fixboot
    bootrec.exe /rebuildbcd

    after each command has completed restart and let me no what happens


    a
     
  6. JobeMinacum

    JobeMinacum New Member

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    I tried but the same thing happened. I get to the background of the LOGIN screen.
     
  7. kaos

    kaos Senior Member

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    what comes up?
     
  8. JobeMinacum

    JobeMinacum New Member

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    Every single option just leads right to windows loading, and it goes to where you'd LOGIN - but there is NOTHING there, just a little background.
     

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