Problem with ntoskrnl.exe

#1
View attachment W7F_11-11-2012.zip Hi again.

Just got a new BSOD.

I used your guide and here you got all info on my system send in zip file.

I uppdated Kaspersky to 2013, updated logitech and wow drivers and new network driver.
i Uninstalled AI charger, but still i got a freeze in start of windows and blue screen later.

Can you look at this?

Thx in advance
 


usasma

Fantastic Member
Microsoft Community Contributor
#2
Only 1 memory dump in the upload - please don't use cleaning programs such as CCleaner while we're troubleshooting.

Only 101 updates since SP1 - most systems have 130 to 140. Please visit Windows Update and get ALL available updates.

We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.
The memory dump blames your network driver ( e1c62x64.sys ). Please:
- download a fresh copy of the network drivers from Intel Download Center
e1c62x64.sys Fri Aug 10 18:44:15 2012 (50258EBF)
Intel(R) 82579V Gigabit Network Connection driver
http://www.carrona.org/drivers/driver.php?id=e1c62x64.sys
- un-install the current network adapter drivers from your system
- install the freshly downloaded drivers
- monitor for further BSOD's

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sun Nov 11 03:47:57.683 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\111112-8642-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:02:30.183[/B]
BugCheck Code: [B]BugCheck 19, {20, fffffa800abcfa20, fffffa800abcfb40, 412000f}[/B]
*** WARNING: Unable to verify timestamp for e1c62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1c62x64.sys
Probably caused by :[B]e1c62x64.sys ( e1c62x64+a8c3 )[/B]
BugCheck Info: [B]BAD_POOL_HEADER (19)[/B]
Arguments: 
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffffa800abcfa20, The pool entry we were looking for within the page.
Arg3: fffffa800abcfb40, The next pool entry.
Arg4: 000000000412000f, (reserved)
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x19_20_e1c62x64+a8c3[/B]
CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3500[/B]
  BIOS Version                  0804
  BIOS Release Date             08/07/2012
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sun Nov 11 03:47:57.683 2012 (UTC - 5:00)**************************
LGBusEnum.sys      Mon Nov 23 20:36:48 2009 (4B0B38B0)
amdxata.sys        Fri Mar 19 12:18:18 2010 (4BA3A3CA)
ICCWDT.sys         Wed Aug 18 04:27:45 2010 (4C6B9981)
MO3v2Driver.sys    Sun Nov 21 21:20:58 2010 (4CE9D38A)
ASUSFILTER.sys     Tue Sep 20 11:46:33 2011 (4E78B559)
iusb3hub.sys       Tue Mar 27 04:09:29 2012 (4F7175B9)
iusb3xhc.sys       Tue Mar 27 04:09:32 2012 (4F7175BC)
kltdi.sys          Fri Jun  8 03:38:01 2012 (4FD1ABD9)
kl1.sys            Tue Jun 19 09:27:15 2012 (4FE07E33)
HECIx64.sys        Mon Jul  2 18:14:58 2012 (4FF21D62)
asahci64.sys       Tue Jul 17 23:15:00 2012 (50062A34)
klim6.sys          Thu Aug  2 07:09:23 2012 (501A5FE3)
klflt.sys          Fri Aug  3 12:10:13 2012 (501BF7E5)
e1c62x64.sys       Fri Aug 10 18:44:15 2012 (50258EBF)
asmtxhci.sys       Mon Aug 20 08:28:15 2012 (50322D5F)
asmthub3.sys       Mon Aug 20 08:28:29 2012 (50322D6D)
[/font]
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
http://www.carrona.org/drivers/driver.php?id=MO3v2Driver.sys
http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=kltdi.sys
http://www.carrona.org/drivers/driver.php?id=kl1.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=asahci64.sys
http://www.carrona.org/drivers/driver.php?id=klim6.sys
http://www.carrona.org/drivers/driver.php?id=klflt.sys
http://www.carrona.org/drivers/driver.php?id=e1c62x64.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
 


#3
But it seems like its the network driver that screw me?
The thing is i have the latest network driver from intel download site. 17.4 its called so i cant update it no moore.
Any ide how to fix this?
Pc got mutch moore stable when i deleted kaspersky anti virus 2013
 


usasma

Fantastic Member
Microsoft Community Contributor
#4
The error points to a networking driver.
BUT, Kaspersky affects the network traffic - so it's possible that Kaspersky could be the cause.

We're just starting out here, so there's a whole bunch of testing to be done before we can say what's causing this.

To update the driver:
The memory dump blames your network driver ( e1c62x64.sys ). Please:
- download a fresh copy of the network drivers from Intel Download Center
e1c62x64.sys Fri Aug 10 18:44:15 2012 (50258EBF)
Intel(R) 82579V Gigabit Network Connection driver
http://www.carrona.org/drivers/driver.php?id=e1c62x64.sys


- un-install the current network adapter drivers from your system
- install the freshly downloaded drivers
- monitor for further BSOD's
By using this method you will:
- uninstall the current driver first
- then you'll install a fresh copy of it
 


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