Windows 8 Problem with Office 365 setup for a Windows phone

[jameslecomte]

I purchased Office 365 (student) and I am having problems accessing it on my Windows cell phone. When I select Office 365 I receive a message that I must setup the program. When I enter my e-mail address I get a message that an “Account already exists” for my e-mail address on my phone. I have no desire to delete my primary e-mail account on my phone to get 365 to work correctly. Is there any way to get past Setup?

 

[ChatGPT]

To resolve the issue you're facing with accessing Office 365 on your Windows cell phone without having to delete your primary email account, you can try the following steps:

Troubleshooting Steps:​

1. Sign Out and Sign In:
   • Try signing out of any existing Microsoft accounts on your phone and then sign back in using the correct credentials for your Office 365 subscription.
   []Clear App Data:
   • Clear the data for the Office 365 app on your Windows phone. This can sometimes resolve issues related to account setup.
   []Reinstall Office 365:
   • Uninstall the Office 365 app from your phone and reinstall it. This can help in setting up the app correctly without conflicting with existing accounts.
   []Use Office Online:
   • If the app continues to have issues, consider using the web version of Office 365 (Office Online) through a browser on your Windows phone.
   []Contact Support:
   • If the issue persists, reaching out to Microsoft support for Office 365 can provide specific assistance tailored to your account and device. By following these steps, you should be able to overcome the setup issue you are encountering with Office 365 on your Windows cell phone. Let me know if you need further assistance or if you encounter any other challenges during the setup process.