Problem with 'System Preparation Tool 3.14

Discussion in 'Windows 7 Help and Support' started by kataraina, Jan 11, 2010.

  1. kataraina

    kataraina New Member

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    Recently purchased a new laptop with windows 7 already installed.
    Everytime I start it up however, it always tells me that it is preparing for 1st time use, besides the fact that I did all the setup stuff when I 1st opened it.
    When I do eventually get through, after a few 'illegal' (for lack of a better word) shutdowns, the System Preparation 3.14 Tool box pops up, when I click OK for it to run, after a few seconds it tells me it cannot run due to a fatal error.
    Please help, must warn I am in no way an advanced computer user and if you are able to answer this problem, please do so in layman's terms! Thanks, hope someone out there can help!
     
  2. busydog

    busydog New Member

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    This thread should help you fix at least part of your problem...

    Gateway Support - System Preparation Tool Message Displays Every Time the Computer Starts
     
  3. dglenday

    dglenday New Member

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    I have the very same problem with a PC running Windows 7 but the thread above is for Vista not Windows 7
     
  4. zvit

    zvit Honorable Member

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  5. jm7480

    jm7480 New Member

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    I was not ab le to use the vista instructions for win 7 . does anyone have the procedure for fixing this error in win 7 specifically , thanks in advance
     
  6. Joe S

    Joe S Excellent Member

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    If it's new and in warranty I'd contact the maker if it's been like that from the beginning .
    Joe
     
  7. jm7480

    jm7480 New Member

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    no longer under warranty...

    procedure as described does not work for win 7

    Note: Do not close the "System preparation tool 3.14" dialog box when stopping the service and going through the resolution.
    1. From the Windows Vista default Start menu, in the Start search field, type: Services. Press ENTER.
    View Picture
    2. In the User Account Control dialog box, click Continue. NOT IN WIN7
    3. In the Services window, right-click Intel Viiv™ Media Server, and then select Stop. NOT IN WIN7
    View Picture
    4. The service stops.
    View Picture
    5. In the Services window, from the File menu, click Exit.
    6. In the System Preparation Tool 3.14 dialog box, choose Enter System Out-of-Box Experience (OOBE) as the System Cleanup Action, and Reboot as the Shutdown Options, and then click OK.
    View Picture
    7. The computer restarts and launches the Out Of Box Experience (OOBE). This requires you to follow the on-screen instructions to configure the computer as it was prior to the first startup.
     
  8. Trouble

    Trouble Noob Whisperer

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    jim7480:
    Hello and welcome to the forums. The only thing that I can see that may be an issue with the instructions is that in the example they instruct you to type services. If you do that then the Component service console launches. I think what they actually want you to do is type services.msc which will launch the services management console and from there you should be able to follow along.
    Let us know if that was the issue or not.
     
  9. TorrentG

    TorrentG Banned

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    If this is happening, the user profile is corrupt.

    Create a new user profile and use that instead.
     
  10. CyphuricErodoll

    CyphuricErodoll New Member

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    I have the same error- except I have had my laptop for quite some time, and I had reformatted it with the recovery CDs given. Each time I'd start my computer it would say "preparing for first time use" or something similar to that. When I started it it would be running some sort of configuration, but it went through a boot loop and after the configuration it would restart, then configure, then restart, so I held down the power button and started it up again and then I get SysConfig 3.14 with a Fatal Error.

    I tried the Gateway steps but I run into one problem- I have no Intel Viiv™ Media Server in the list under Services. Could it possibly be due to my laptop type, a Toshiba L505-S5990, or is it that Vista only has the Intel Viiv™ Media Server?

    I saw that the person above who posted the steps in the forum said "Not in Win7" for those two steps (one which includes Intel Viiv™ Media Server)- so then if I do have Win7, which steps do I take to officially have my computer be set up?
     
  11. jalalmight

    jalalmight New Member

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    Hi every body
    I found a very good page that describe our problem. If you don't have time just do this:
    "You just need to stop the WMP networking service, and run sysprep with generalize option again. You can stop the service in question by typing net stop WMPNetworkSvc to command prompt, and hitting Enter:"
    If you have time please check the following:
    Windows 7 Installation - Transfer to a New Computer - Windows 7 Forums
     

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