Problems with Realtek on Inspiron one

Discussion in 'Windows 7 Networking' started by InkyAtari, Oct 6, 2011.

  1. InkyAtari

    InkyAtari New Member

    Joined:
    Oct 6, 2011
    Messages:
    14
    Likes Received:
    0
    I have a Dell Inspiron One 19. Realtek PCIe GBE Family Controller. I was minding my own business, and rebooted after doing an update to AVG Antivirus, and when the PC came up, it said that the Realtek NIC driver did not install properly. I uninstalled my antivirus and firewall, and ran a system restore, back to an update in early Sept, when my PC was working properly. No go. Uninstalled and reinstalled the driver manually, both from the driver CD, and from Dell's website. No go. Went into the device manager, And the device status is "This device cannot start. (Code 10)"Win 7 64 bit. Any help would be most appreciated
     
    #1 InkyAtari, Oct 6, 2011
    Last edited: Oct 6, 2011
  2. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,845
    Likes Received:
    833
    Hello and welcome to the forums.
    Try this driver from here download and extract (Win7 and WinServer 2008 R2 Driver 7.048 2011/9/19) the archive and then use device manager to force an update and point the process to the folder where you downloaded and extracted the driver.
    Regards
    Randy
     
  3. InkyAtari

    InkyAtari New Member

    Joined:
    Oct 6, 2011
    Messages:
    14
    Likes Received:
    0
    Nope. Got the same "The Device Cannot Start" error when I tried that
     
  4. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,845
    Likes Received:
    833
    Uninstall AVG. first using the control panel, programs and features applet and follow that up by running the vendor specific proprietary removal tool (which you may have to do twice) to remove all remnants of the product, be sure to use the correct version for your system.
    Consider replacing with MSE.
     
  5. InkyAtari

    InkyAtari New Member

    Joined:
    Oct 6, 2011
    Messages:
    14
    Likes Received:
    0
    Same problem.
     
  6. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,845
    Likes Received:
    833
    Would you please take a snapshot image of your currently installed driver and details for the network adapter you are currently having trouble with. I've included an image of mine as an example.
     
  7. InkyAtari

    InkyAtari New Member

    Joined:
    Oct 6, 2011
    Messages:
    14
    Likes Received:
    0
    Here you go. BTW, thanks for the welcome.
     

    Attached Files:

  8. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,845
    Likes Received:
    833
    You're welcome. Are you currently using a second adapter (wired or wireless on this machine)?
     
  9. InkyAtari

    InkyAtari New Member

    Joined:
    Oct 6, 2011
    Messages:
    14
    Likes Received:
    0
    Yes, I am currently using a Belkin USB Wireless adapter
     
  10. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,845
    Likes Received:
    833
    Open device manager
    Expand network adapters
    Select then right click the problem adapter and choose uninstall, you should subsequently be prompted if you would like to remove the associated driver(s) / software (something to that affect) answer in the affirmative and reboot the computer.
    Getting kinda late here, may have to check back with you in the morning. Or maybe someone else will pick up this thread.
    Which ever, keep us posted.
    Randy
     
  11. InkyAtari

    InkyAtari New Member

    Joined:
    Oct 6, 2011
    Messages:
    14
    Likes Received:
    0
    Same thing. Windows says it cannot install the device.
     
  12. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,845
    Likes Received:
    833
    Seems the error is slightly different, it's apparently gone from "The device cannot start" to "Windows says it cannot install the device", that might indicate that there is something physically wrong with the device. I assume it's integrated / embedded on the motherboard, so ... do you have any warranty recourse through Dell, have you contacted them and attempted to get some troubleshooting help from them regarding the problem. I suppose the first thing they're likely to insist on is that you return the computer to a factory state before they'll offer much of any help. You might double check the system BIOS (Setup Utility) just to make sure that it hasn't been turned off or disable by some fluke.
    You've done pretty much all there is to do, you've installed the latest driver from the device manufacturer, the latest driver from Dell, if device manager is still having issues with it, then I suspect that there may very well be something physically wrong with it.
     
  13. InkyAtari

    InkyAtari New Member

    Joined:
    Oct 6, 2011
    Messages:
    14
    Likes Received:
    0
    It is indeed integrated, and the PC is out of warranty. I'll double check the BIOS. Worst case, I'll have to buy a USB NIC.
     

Share This Page

Loading...