imported_eric
New Member
ok so my mom bought a laptop off a friend from work, it works fine, no viruses, nothing, but when my sister trys to download a file to do her online school work, a microsoft word window pops up along with the product key window asking me to enter the product key, ive entered the product key found on the product key sticker on the bottom of the laptop but it keeps saying its invalid. we've asked the previous owner if they still have the paper work that came with the laptop but she has long thrown it away, i've also ran the authenticity diagnostics test which proves the software is genuine. can anybody help me with this problem, any feed back would be great and highly appreciated