Random Blue Screens

#1
Hello everyone,

I got a new computer a month ago and get BSODs once in a while (~1 per day).
The PC was returned once to the dealer who changed the memory, unfortunately to no avail.

Windows itself does not show any particular error (memeory test).
The errors occur randomly (PC might be busy or idle).

It would be great if anybody would be able to interprete the dump files attached because I have no clue (this PC is not used for gaming and is most likele not overclocked - at least not by me)

Any help is highly appreciated.
Regards
Andreas
 


Attachments

Last edited:
#2
Hello, welcome to windows7forums, and thanks a ton for perfectly following the posting instructions. :)


~~~~


The RAM may be the problem since the stick in slot#2 might be mismsatching: 1,3,4 - 10700, 2 - 10700h. Remove the stick from slot#2.


Code:
[B]013011-16894-01.dmp
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred.
PROCESS_NAME:  System
0x124_AuthenticAMD_PROCESSOR_BUS_PRV
Probably caused by : hardware[/B]


Crash Dumps:

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [F:\a\Minidump\D M P\DMP\013011-16894-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02e19000 PsLoadedModuleList = 0xfffff800`03056e50
Debug session time: Sun Jan 30 12:40:40.265 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:10.982
Loading Kernel Symbols
.................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa80069202a8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80069202a8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02fa86f0 fffff800`030d3a89 : fffffa80`06920280 fffffa80`05397040 00000000`0000000b 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`02fa8c10 fffff800`02fb5667 : fffffa80`06920280 fffff800`0302e5f8 fffffa80`05397040 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`02fa8c40 fffff800`02f1dc45 : fffff800`03090360 fffffa80`0695c138 fffffa80`0695c130 fffffa80`05397040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`02fa8c80 fffff800`02e96961 : fffff880`00dcde00 fffff800`02f1dc20 fffffa80`05397040 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`02fa8cb0 fffff800`0312dc06 : 00000538`00000000 fffffa80`05397040 00000000`00000080 fffffa80`05310890 : nt!ExpWorkerThread+0x111
fffff880`02fa8d40 fffff800`02e67c26 : fffff880`02d63180 fffffa80`05397040 fffff880`02d6dfc0 00000538`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`02fa8d80 00000000`00000000 : fffff880`02fa9000 fffff880`02fa3000 fffff880`035c45e0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------



Drivers:

Code:
start             end                 module name
fffff880`00eb3000 fffff880`00f0a000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`00d92000 fffff880`00d9d000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`00cda000 fffff880`00ce3000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00d68000 fffff880`00d92000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`015eb000 fffff880`015f3000   AtiPcie  AtiPcie.sys  Tue May 05 11:00:22 2009 (4A005486)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`01000000 fffff880`01030000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00d0a000 fffff880`00d68000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01370000 fffff880`013e3000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`01030000 fffff880`0103e000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`015d5000 fffff880`015eb000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`014e3000 fffff880`014ec000   dump_atapi dump_atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`015f3000 fffff880`015ff000   dump_ataport dump_ataport.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`02ae7000 fffff880`02afa000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`00de9000 fffff880`00dfd000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`00d9d000 fffff880`00de9000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`013f4000 fffff880`013fe000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`014a9000 fffff880`014e3000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`0157b000 fffff880`015c5000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff800`033f5000 fffff800`0343e000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`014a0000 fffff880`014a9000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff800`00bcf000 fffff800`00bd9000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`01356000 fffff880`01370000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01550000 fffff880`0157b000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`00ce9000 fffff880`00cf6000   mcupdate mcupdate.dll Mon Jul 13 21:29:09 2009 (4A5BDF65)
fffff880`00cc0000 fffff880`00cda000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00f13000 fffff880`00f1d000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`012f8000 fffff880`01356000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`0148e000 fffff880`014a0000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`01200000 fffff880`012f2000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`014f0000 fffff880`01550000   NETIO    NETIO.SYS    Thu Apr 08 22:43:59 2010 (4BBE946F)
fffff800`02e19000 fffff800`033f5000   nt       ntkrnlmp.exe Sat Jun 19 00:16:41 2010 (4C1C44A9)
fffff880`0104d000 fffff880`011f0000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`00f5d000 fffff880`00f72000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00f1d000 fffff880`00f50000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00fe3000 fffff880`00fea000   pciide   pciide.sys   Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`00fea000 fffff880`00ffa000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`013e3000 fffff880`013f4000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`00cf6000 fffff880`00d0a000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`01454000 fffff880`0148e000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`0144c000 fffff880`01454000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`01602000 fffff880`017ff000   tcpip    tcpip.sys    Sun Jun 13 23:39:04 2010 (4C15A458)
fffff880`00f50000 fffff880`00f5d000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`015c5000 fffff880`015d5000   vmstorfl vmstorfl.sys Mon Jul 13 19:42:54 2009 (4A5BC67E)
fffff880`00f72000 fffff880`00f87000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00f87000 fffff880`00fe3000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`01400000 fffff880`0144c000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`00e00000 fffff880`00ea4000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00ea4000 fffff880`00eb3000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00f0a000 fffff880`00f13000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
Mini Kernel Dump does not contain unloaded driver list
 


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