Random Bluescreens

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by gregmhr, Jan 26, 2010.

  1. gregmhr

    gregmhr New Member

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    Hi all,

    Have googled this problem and found a couple posts on this forum which almost, but not quite, fixed my issues. I am getting occasional (once or twice a day) bluescreens. This is a brand new computer with windows 7. The blue screen usually happens while gaming (World of Warcraft at the moment) but I think it has happened at least once while idle.

    Specs:
    AMD Athlon II X4 2.8ghz
    4gigs ram
    ATI Radeon 4600

    I have just upgraded the video drivers which cut down the number of blue screens significantly, but they are still occurring.

    A couple of the event logs:
    I have tried looking at the .dmp minilogs, but they mean nothing to me. In case they are helpful, the 2 most recent are attached. Any suggestions for fixing or further troubleshooting are much appreciated.

    Thanks in advance,
    Greg
     

    Attached Files:

  2. Celestra

    Celestra Former Moderator

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    Have you checked the temperature ? Sometimes the thing needs to run with a fan or it needs cleaning. A malware check is a good idea, we don't interpret those here.
     
  3. reghakr

    reghakr Excellent Member

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    Could you check Device Manager for any yellow flags under any entry.

    Did you download your graphic card drivers direct from ATI.

    Here's the latest version:
    Drivers & Support | GAME.AMD.COM

    You can also goto Start >Run, and type eventvwr, expand the Windows logs section and look for entries with red flags.

    Post back with the source and EventID

    Hello Clestra, welcome back
     
  4. ickymay

    ickymay New Member

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    please can you zip and post the actual minidump files and we can run them through windows debugger ;)
     
  5. reghakr

    reghakr Excellent Member

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    ickymay.

    Just change the .txt extension to .dmp
     
  6. ickymay

    ickymay New Member

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    doh of course :redface:
     
  7. ickymay

    ickymay New Member

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    debugger showed this a "SYSTEM_SERVICE_EXCEPTION"
    and this "PAGE_FAULT_IN_NONPAGED_AREA" which showed in another bluescreen tool as atikmdag.sys (ATI driver) caused it ?
    at this point it looks like hardware error but this driver needs updating
    this could be an ASUS chipset driver ??

    could you please post motherboard make and model, your ram make and model and your power supply ?
     
  8. reghakr

    reghakr Excellent Member

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    ickymay,

    Sorry, a bit off-topic........

    If you don't mind, could you tell me the name of the program you use for viewing the .dmp files in more readable fomat?
     
  9. ickymay

    ickymay New Member

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    I use windows debugger which is more accurate for the cause of the crash if it can get hold of the public symbols, and I use BlueScreenView for simpler info not necessarily as accurate but it list's all drivers with dates which makes it very useful :cool:
     
  10. gregmhr

    gregmhr New Member

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    Thanks for the quick responses everyone.

    1. I hadn't been monitoring the temperature, but I will start and update if it seems to be related. A quick google led me to CPUID, is that ok?

    2. Nothing in device manager. I updated the ATI driver from their website a couple days ago (9.12) It did seem to reduce the number of crashes, but hasn't eliminated them completely.

    3. At the time of the restart I see a Critical, source: Kernel-Power Event ID 41. followed by Error, Source: EventLog Event ID: 6008. Those are both after the computer has rebooted, there is nothing I can see from before it crashes.

    4. Motherboard is ASUS PCIE X16 2.0. Ram is 2 sticks of PC2 6400 Platinum Edition. Power supply is Foxtech FX-500W-TV2

    Thanks again for the support so far!

    Edit: Just got CPUID running, and noticed that the -12V line is reading at -6V, and the -5V line is reading at -8.5V. Not sure if this is an issue at all, but seemed odd to me so I thought I'd mention it as well.
     
  11. ickymay

    ickymay New Member

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    these BSOD could easily be your PSU ?

    keep an eye on the voltages, if the 12v drops you can get ram errors and crash etc ...
     

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