Random BSOD - difficult to debug as will not create dump files

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Andrew Kirkby, Dec 9, 2012.

  1. Andrew Kirkby

    Andrew Kirkby New Member

    Dec 9, 2012
    Likes Received:

    I wonder if anyone can assist with a Random BSOD issue I am having - The last BSOD seen was at around 10:00 this morning (may have been earlier as the machine was found with a blue screen...), the problem I have at the moment is that the PC is not creating dump files - I have checked the settings (screen shot included) but it still won't create them.

    I have uploaded the output of the utilities as per the 'BSOD Assistance' posting - please let me know if I need to provide any further information at this stage,

    Any assistance gratefully received,


    Attached Files:

  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Mar 22, 2010
    Likes Received:
    Only 117 updates since SP1 - most systems have 130 to 140. Please visit Windows Update and get ALL available updates

    We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
    There are problems with these 2 devices:
    The first device is a Maxtor drive and it should be recognized by your system (but isn't). Please unplug it and leave it unplugged while we're testing. See if your problems go away when it's unplugged. You may also want to connect it to another system to see if it causes problems there.

    Is the Realtek Ethernet card deliberately disabled? If so, why?

    Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
    Older versions of Acronis can also cause BSOD's - please un-install the Acronis to see if that helps.

    Other than that, there aren't any serious issues noted in your Event Viewer logs after mid-November of this year. Repeated BSOD's without any signs in the reports is usually a sign of a hardware problem.

    You can start with these free diagnostics: Hardware Diagnostics

    Good luck!

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