random bsod on win 7 64 bits

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by markoscalderon, Dec 10, 2010.

  1. markoscalderon

    markoscalderon New Member

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    Hi everyone,

    I hope you can help me with a problem that I have with my machine. the specs of my system are:

    intel core i5
    8 gb ram
    windows ultimate 7 64 bits

    My problem is that my computer sometimes gives me a bsod at random times, the first bsod that I received was a system service exception, then a memory management... I have been trying updating all the drivers and also the bios to the latest but without success :(
    Also, I have been trying to see if maybe it's a timing ram problem, but I'm using the recommended by the memory manufacturer

    Any help will be appreciated :)

    ram timing.View attachment bsod.rar
     
  2. Captain Jack

    Captain Jack Extraordinary Member

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    Hello and Welcome !

    Do you Overclock if so please get into your BIOS and reset everything to default settings or use this guide How to Reset Your BIOS - wikiHow

    Run a Hardware Diagnostic (Memory and Hard Drive) follow this link for instructions Hardware Diagnostic !! « Captain Debugger

    Code:
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff800030464ba, Address of the exception record for the exception that caused the bugcheck
    Arg3: fffff880022f7d80, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
    
    FAULTING_IP: 
    nt!RtlpCoalesceFreeBlocks+ae
    fffff800`030464ba 498b06          mov     rax,qword ptr [r14]
    
    CONTEXT:  fffff880022f7d80 -- (.cxr 0xfffff880022f7d80)
    rax=0000000000000000 rbx=fffff900c0875230 rcx=0000000000000000
    rdx=fffff900c0875110 rsi=fffff900c0800000 rdi=fffff900c0875110
    rip=fffff800030464ba rsp=fffff880022f8750 rbp=fffff900c0875110
     r8=fffff900c0875240  r9=0000000000000040 r10=0000000000000000
    r11=fffff880022f8a30 r12=000000007efdb000 r13=0000000000000040
    r14=180000130001000a r15=fffff880022f8830
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    nt!RtlpCoalesceFreeBlocks+0xae:
    fffff800`030464ba 498b06          mov     rax,qword ptr [r14] ds:002b:18000013`0001000a=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  chrome.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff800030464ba
    
    STACK_TEXT:  
    fffff880`022f8750 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!RtlpCoalesceFreeBlocks+0xae
    
    
    FOLLOWUP_IP: 
    nt!RtlpCoalesceFreeBlocks+ae
    fffff800`030464ba 498b06          mov     rax,qword ptr [r14]
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  nt!RtlpCoalesceFreeBlocks+ae
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9
    
    STACK_COMMAND:  .cxr 0xfffff880022f7d80 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_nt!RtlpCoalesceFreeBlocks+ae
    
    BUCKET_ID:  X64_0x3B_nt!RtlpCoalesceFreeBlocks+ae
    
    Followup: MachineOwner
    Hope this helps,
    Captain
     
  3. markoscalderon

    markoscalderon New Member

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    Hi I run the diagostic test for the hard drive and for the memory with the memtest86...

    for the hard drive there was a fix, I don't remember which file... for the memory, the memtest86 was ok, I run for 1.30 hours...

    But I would like to know which it's the cause of the problem, I thought that the cause it's the memory, I see the debug message that you attached but I don't understand what does it mean?

    Thanks for the help...
     
  4. TorrentG

    TorrentG Banned

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    Completely replace the entire RAM in the machine, enjoy.
     
  5. markoscalderon

    markoscalderon New Member

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    Hi TorrentG,

    Thanks for the quick reply...

    Well, the machine is brand new so it had warranty... but I would like to know what is the cause? bad memory? incompatibility? Sorry for insist, but I'm new in this subject...
     
  6. TorrentG

    TorrentG Banned

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    Yep, you're welcome.

    No, sorry, I'm not here to do research for you.
     

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