Random BSOD

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by cric20111, Nov 8, 2011.

  1. cric20111

    cric20111 New Member

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    Sometimes it says memory dump, and recently it has been saying something about drivers.
    here is the attached info:
    View attachment Minidump.zip
    info.PNG
    Hope you guys can help me out.
    Thanks.
     
  2. Trouble

    Trouble Noob Whisperer

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    Hello and welcome to the forums.
    Your attachment contained only a shortcut, no dump files.
    Please read the first post in this sticky thread here How to ask for help with a BSOD problem
    Do your best to accumulate the data required.
    Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
    Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.
    Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.
    Good luck
    Randy
     
  3. cric20111

    cric20111 New Member

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    its not letting me zip the folders, it's saying access denied!
     
  4. cric20111

    cric20111 New Member

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    BSOD

    Hey guys,
    My computer has been crashing quite a few times during the past month.Several times in the span of a few minutes. Before it use to say memory dump, then something about drivers.(I don't have the dump files regarding these two, because I accidentally deleted them while trying to compress them.). Recently the BSOD has been stating a weird error! I've attached some info. I hope you guys can help me figure out this problem.
    Thanks.
    SPD.PNG Memory.PNGView attachment Seven Forums.zip
     
  5. Trouble

    Trouble Noob Whisperer

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    Re: BSOD

    Both dumps identify tdx.sys it's a Microsoft system file so not actually likely the culprit.
    More likely this guy bckd.sys Blue Coat Systems K9 Web Protection driver, it was caught in both dumps, so maybe try uninstalling and see if that produces positive results.
    If Blue Screens persist, please attach newer .dmp files.
    DUMP FILE:
    Code:
    .......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff88001377bd9, fffff88006efeae0, 0}
    
    Unable to load image bckd.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for [COLOR=#ff0000][U][B]bckd.sys[/B][/U][/COLOR]
    *** ERROR: Module load completed but symbols could not be loaded for bckd.sys
    Probably caused by : tdx.sys ( tdx!TdxCreateControlChannel+a9 )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff88001377bd9, Address of the instruction which caused the bugcheck
    Arg3: fffff88006efeae0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    tdx!TdxCreateControlChannel+a9
    fffff880`01377bd9 48895e18        mov     qword ptr [rsi+18h],rbx
    
    CONTEXT:  fffff88006efeae0 -- (.cxr 0xfffff88006efeae0)
    rax=0000000000000001 rbx=fffffa8009265910 rcx=fffffa8004813a80
    rdx=fffffa8009327900 rsi=000000000008e7e0 rdi=0000000000000000
    rip=fffff88001377bd9 rsp=fffff88006eff4c0 rbp=fffff88006eff5b8
     r8=fffffa8004813b00  r9=fffffa8009265928 r10=fffff880009e8b80
    r11=0000000000000000 r12=fffffa8004813a00 r13=fffffa8004813a70
    r14=000000000008e7e0 r15=fffffa8008f189b8
    iopl=0         nv up ei pl nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
    tdx!TdxCreateControlChannel+0xa9:
    fffff880`01377bd9 48895e18        mov     qword ptr [rsi+18h],rbx ds:002b:00000000`0008e7f8=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  vsserv.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff8800137166c to fffff88001377bd9
    
    STACK_TEXT:  
    fffff880`06eff4c0 fffff880`0137166c : fffffa80`08f18810 00000000`00000000 fffffa80`08f18810 fffffa80`04310bd0 : tdx!TdxCreateControlChannel+0xa9
    fffff880`06eff500 fffff880`01208a3b : fffffa80`08f18810 fffff880`01201ce8 fffff880`01212670 fffffa80`08f18810 : tdx! ?? ::FNODOBFM::`string'+0x42ba
    fffff880`06eff5a0 fffffa80`08f18810 : fffff880`01201ce8 fffff880`01212670 fffffa80`08f18810 fffffa80`049a14d2 : [COLOR=#ff0000][U][B]bckd[/B][/U][/COLOR]+0x8a3b
    fffff880`06eff5a8 fffff880`01201ce8 : fffff880`01212670 fffffa80`08f18810 fffffa80`049a14d2 fffffa80`00000085 : 0xfffffa80`08f18810
    fffff880`06eff5b0 fffff880`01212670 : fffffa80`08f18810 fffffa80`049a14d2 fffffa80`00000085 fffffa80`04826180 : [U][B][COLOR=#ff0000]bckd[/COLOR][/B][/U]+0x1ce8
    fffff880`06eff5b8 fffffa80`08f18810 : fffffa80`049a14d2 fffffa80`00000085 fffffa80`04826180 fffff880`012040e3 : [COLOR=#ff0000][U][B]bckd[/B][/U][/COLOR]+0x12670
    fffff880`06eff5c0 fffffa80`049a14d2 : fffffa80`00000085 fffffa80`04826180 fffff880`012040e3 fffffa80`08f18810 : 0xfffffa80`08f18810
    fffff880`06eff5c8 fffffa80`00000085 : fffffa80`04826180 fffff880`012040e3 fffffa80`08f18810 00000000`00000000 : 0xfffffa80`049a14d2
    fffff880`06eff5d0 fffffa80`04826180 : fffff880`012040e3 fffffa80`08f18810 00000000`00000000 fffffa80`04826180 : 0xfffffa80`00000085
    fffff880`06eff5d8 fffff880`012040e3 : fffffa80`08f18810 00000000`00000000 fffffa80`04826180 fffff880`06eff668 : 0xfffffa80`04826180
    fffff880`06eff5e0 fffffa80`08f18810 : 00000000`00000000 fffffa80`04826180 fffff880`06eff668 fffffa80`08f18810 :[U][B][COLOR=#ff0000] bckd[/COLOR][/B][/U]+0x40e3
    fffff880`06eff5e8 00000000`00000000 : fffffa80`04826180 fffff880`06eff668 fffffa80`08f18810 fffffa80`0a7a9540 : 0xfffffa80`08f18810
    
    
    FOLLOWUP_IP: 
    tdx!TdxCreateControlChannel+a9
    fffff880`01377bd9 48895e18        mov     qword ptr [rsi+18h],rbx
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  tdx!TdxCreateControlChannel+a9
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: tdx
    
    IMAGE_NAME:  tdx.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce79332
    
    STACK_COMMAND:  .cxr 0xfffff88006efeae0 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_tdx!TdxCreateControlChannel+a9
    
    BUCKET_ID:  X64_0x3B_tdx!TdxCreateControlChannel+a9
    
    Followup: MachineOwner
     
  6. Trouble

    Trouble Noob Whisperer

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    Re: BSOD

    Merged both your threads. Please refrain from double posting.
    Thank You.
    Randy
     
  7. cric20111

    cric20111 New Member

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    Re: BSOD

    Okay.Thanks, I'll see what happens and then I'll get back to you.
     

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