Random BSOD

#1
Sometimes it says memory dump, and recently it has been saying something about drivers.
here is the attached info:
View attachment Minidump.zip
info.PNG
Hope you guys can help me out.
Thanks.
 


Trouble

Noob Whisperer
#2
Hello and welcome to the forums.
Your attachment contained only a shortcut, no dump files.
Please read the first post in this sticky thread here How to ask for help with a BSOD problem
Do your best to accumulate the data required.
Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.
Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.
Good luck
Randy
 


#3
its not letting me zip the folders, it's saying access denied!
 


#4
BSOD

Hey guys,
My computer has been crashing quite a few times during the past month.Several times in the span of a few minutes. Before it use to say memory dump, then something about drivers.(I don't have the dump files regarding these two, because I accidentally deleted them while trying to compress them.). Recently the BSOD has been stating a weird error! I've attached some info. I hope you guys can help me figure out this problem.
Thanks.
SPD.PNG Memory.PNG View attachment Seven Forums.zip
 


Trouble

Noob Whisperer
#5
Re: BSOD

Both dumps identify tdx.sys it's a Microsoft system file so not actually likely the culprit.
More likely this guy bckd.sys Blue Coat Systems K9 Web Protection driver, it was caught in both dumps, so maybe try uninstalling and see if that produces positive results.
If Blue Screens persist, please attach newer .dmp files.
DUMP FILE:
Code:
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88001377bd9, fffff88006efeae0, 0}

Unable to load image bckd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR=#ff0000][U][B]bckd.sys[/B][/U][/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for bckd.sys
Probably caused by : tdx.sys ( tdx!TdxCreateControlChannel+a9 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88001377bd9, Address of the instruction which caused the bugcheck
Arg3: fffff88006efeae0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
tdx!TdxCreateControlChannel+a9
fffff880`01377bd9 48895e18        mov     qword ptr [rsi+18h],rbx

CONTEXT:  fffff88006efeae0 -- (.cxr 0xfffff88006efeae0)
rax=0000000000000001 rbx=fffffa8009265910 rcx=fffffa8004813a80
rdx=fffffa8009327900 rsi=000000000008e7e0 rdi=0000000000000000
rip=fffff88001377bd9 rsp=fffff88006eff4c0 rbp=fffff88006eff5b8
 r8=fffffa8004813b00  r9=fffffa8009265928 r10=fffff880009e8b80
r11=0000000000000000 r12=fffffa8004813a00 r13=fffffa8004813a70
r14=000000000008e7e0 r15=fffffa8008f189b8
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
tdx!TdxCreateControlChannel+0xa9:
fffff880`01377bd9 48895e18        mov     qword ptr [rsi+18h],rbx ds:002b:00000000`0008e7f8=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  vsserv.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8800137166c to fffff88001377bd9

STACK_TEXT:  
fffff880`06eff4c0 fffff880`0137166c : fffffa80`08f18810 00000000`00000000 fffffa80`08f18810 fffffa80`04310bd0 : tdx!TdxCreateControlChannel+0xa9
fffff880`06eff500 fffff880`01208a3b : fffffa80`08f18810 fffff880`01201ce8 fffff880`01212670 fffffa80`08f18810 : tdx! ?? ::FNODOBFM::`string'+0x42ba
fffff880`06eff5a0 fffffa80`08f18810 : fffff880`01201ce8 fffff880`01212670 fffffa80`08f18810 fffffa80`049a14d2 : [COLOR=#ff0000][U][B]bckd[/B][/U][/COLOR]+0x8a3b
fffff880`06eff5a8 fffff880`01201ce8 : fffff880`01212670 fffffa80`08f18810 fffffa80`049a14d2 fffffa80`00000085 : 0xfffffa80`08f18810
fffff880`06eff5b0 fffff880`01212670 : fffffa80`08f18810 fffffa80`049a14d2 fffffa80`00000085 fffffa80`04826180 : [U][B][COLOR=#ff0000]bckd[/COLOR][/B][/U]+0x1ce8
fffff880`06eff5b8 fffffa80`08f18810 : fffffa80`049a14d2 fffffa80`00000085 fffffa80`04826180 fffff880`012040e3 : [COLOR=#ff0000][U][B]bckd[/B][/U][/COLOR]+0x12670
fffff880`06eff5c0 fffffa80`049a14d2 : fffffa80`00000085 fffffa80`04826180 fffff880`012040e3 fffffa80`08f18810 : 0xfffffa80`08f18810
fffff880`06eff5c8 fffffa80`00000085 : fffffa80`04826180 fffff880`012040e3 fffffa80`08f18810 00000000`00000000 : 0xfffffa80`049a14d2
fffff880`06eff5d0 fffffa80`04826180 : fffff880`012040e3 fffffa80`08f18810 00000000`00000000 fffffa80`04826180 : 0xfffffa80`00000085
fffff880`06eff5d8 fffff880`012040e3 : fffffa80`08f18810 00000000`00000000 fffffa80`04826180 fffff880`06eff668 : 0xfffffa80`04826180
fffff880`06eff5e0 fffffa80`08f18810 : 00000000`00000000 fffffa80`04826180 fffff880`06eff668 fffffa80`08f18810 :[U][B][COLOR=#ff0000] bckd[/COLOR][/B][/U]+0x40e3
fffff880`06eff5e8 00000000`00000000 : fffffa80`04826180 fffff880`06eff668 fffffa80`08f18810 fffffa80`0a7a9540 : 0xfffffa80`08f18810


FOLLOWUP_IP: 
tdx!TdxCreateControlChannel+a9
fffff880`01377bd9 48895e18        mov     qword ptr [rsi+18h],rbx

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  tdx!TdxCreateControlChannel+a9

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tdx

IMAGE_NAME:  tdx.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce79332

STACK_COMMAND:  .cxr 0xfffff88006efeae0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_tdx!TdxCreateControlChannel+a9

BUCKET_ID:  X64_0x3B_tdx!TdxCreateControlChannel+a9

Followup: MachineOwner
 


Trouble

Noob Whisperer
#6
Re: BSOD

Merged both your threads. Please refrain from double posting.
Thank You.
Randy
 


#7
Re: BSOD

Merged both your threads. Please refrain from double posting.
Thank You.
Randy
Okay.Thanks, I'll see what happens and then I'll get back to you.
 


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