Random BSOD's making life miserable.

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by SilentKiller, Aug 30, 2012.

  1. SilentKiller

    SilentKiller New Member

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    Hello Folks,

    Im running a 64 bit Windows ON A DUAL core processor. I have random BSOD's thay occur especially when Im running on battery. I've gone through the BSOD help link but couldnt make much of it. Im uploading the dump files created when I get a system crash for anyone out here who has some time to help me. Your help is appreciated!

    View attachment BSODDumpFile.zip.rar
     
  2. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
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    Without the reports from the first post here, we may never solve your problem: http://windows7forums.com/blue-screen-death-bsod/38837-how-ask-help-bsod-problem.html
    Just download and run the tool, and save the reports as it indicates.

    3 of the memory dumps blame GUCI_AVS.sys - which is most likely associated with a webcam or mouse from PixArt Imaging. Un-install the current software, then download/install a fresh copy of the latest Win7 compatible version.

    HotSpotShield is also known to cause BSOD's on some Win7 systems. Un-install it.

    Numerous older drivers are mentioned in the list below - anything 2009 and older is suspect with Win7 systems. Update them all.

    Anti-virus dates from 2010 - you must remove it and get the latest available release.

    Video drivers date from Jun 2011 - they need updating also.

    Analysis:
    The following is for information purposes only.
    Code:
    [FONT=lucida console]**************************Wed Aug 29 14:25:53.624 2012 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\082912-17659-01.dmp]
    Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (2 procs) Free x64
    Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
    System Uptime:[B]0 days 0:01:31.575[/B]
    BugCheck Code: [B]BugCheck 3B, {c0000005, fffff88003ca7974, fffff88007ff9b50, 0}[/B]
    Probably caused by :[B]GUCI_AVS.sys ( GUCI_AVS+2a974 )[/B]
    BugCheck Info: [B]SYSTEM_SERVICE_EXCEPTION (3b)[/B]
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME: [B]smartlogon.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x3B_GUCI_AVS+2a974[/B]
      BIOS Version                  201    
      BIOS Release Date             08/26/2009
      Manufacturer                  ASUSTeK Computer Inc.        
      Product Name                  P50IJ               
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Wed Aug 29 14:23:57.330 2012 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\082912-20763-01.dmp]
    Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (2 procs) Free x64
    Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
    System Uptime:[B]0 days 0:00:57.421[/B]
    BugCheck Code: [B]BugCheck 3B, {c0000005, fffff8800454b95e, fffff88007bffb50, 0}[/B]
    Probably caused by :[B]GUCI_AVS.sys ( GUCI_AVS+2a95e )[/B]
    BugCheck Info: [B]SYSTEM_SERVICE_EXCEPTION (3b)[/B]
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME: [B]smartlogon.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x3B_GUCI_AVS+2a95e[/B]
      BIOS Version                  201    
      BIOS Release Date             08/26/2009
      Manufacturer                  ASUSTeK Computer Inc.        
      Product Name                  P50IJ               
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Thu Aug 23 00:31:54.912 2012 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\082212-22729-01.dmp]
    Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (2 procs) Free x64
    Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
    System Uptime:[B]0 days 6:40:52.862[/B]
    BugCheck Code: [B]BugCheck 1, {74372e09, 0, fffe, fffff88009f95c60}[/B]
    Probably caused by :[B]ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )[/B]
    BugCheck Info: [B]APC_INDEX_MISMATCH (1)[/B]
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0x1
    PROCESS_NAME: [B]smartlogon.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+245[/B]
      BIOS Version                  201    
      BIOS Release Date             08/26/2009
      Manufacturer                  ASUSTeK Computer Inc.        
      Product Name                  P50IJ               
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Mon Aug 20 21:11:12.380 2012 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\082012-22354-01.dmp]
    Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (2 procs) Free x64
    Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
    System Uptime:[B]0 days 11:18:42.143[/B]
    BugCheck Code: [B]BugCheck 3B, {c0000005, fffff8800442a974, fffff88009506b50, 0}[/B]
    Probably caused by :[B]GUCI_AVS.sys ( GUCI_AVS+2a974 )[/B]
    BugCheck Info: [B]SYSTEM_SERVICE_EXCEPTION (3b)[/B]
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME: [B]smartlogon.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x3B_GUCI_AVS+2a974[/B]
      BIOS Version                  201    
      BIOS Release Date             08/26/2009
      Manufacturer                  ASUSTeK Computer Inc.        
      Product Name                  P50IJ               
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Wed Aug 15 01:30:18.046 2012 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\081412-19687-01.dmp]
    Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (2 procs) Free x64
    Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
    System Uptime:[B]0 days 12:45:55.809[/B]
    BugCheck Code: [B]BugCheck 1, {74a02e09, 0, fffe, fffff8800b3e5c60}[/B]
    *** WARNING: Unable to verify checksum for win32k.sys
    Probably caused by :[B]ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )[/B]
    BugCheck Info: [B]APC_INDEX_MISMATCH (1)[/B]
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0x1
    PROCESS_NAME: [B]smartlogon.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+245[/B]
      BIOS Version                  201    
      BIOS Release Date             08/26/2009
      Manufacturer                  ASUSTeK Computer Inc.        
      Product Name                  P50IJ               
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    **************************Sat Aug 11 15:16:13.412 2012 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\081112-20358-01.dmp]
    Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (2 procs) Free x64
    Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
    System Uptime:[B]0 days 0:40:34.503[/B]
    BugCheck Code: [B]BugCheck 1, {74672e09, 0, fffe, fffff880037a8c60}[/B]
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :[B]ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )[/B]
    BugCheck Info: [B]APC_INDEX_MISMATCH (1)[/B]
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    BUGCHECK_STR:  0x1
    PROCESS_NAME: [B]VirCamWS.exe[/B]
    FAILURE_BUCKET_ID: [B]X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+245[/B]
      BIOS Version                  201    
      BIOS Release Date             08/26/2009
      Manufacturer                  ASUSTeK Computer Inc.        
      Product Name                  P50IJ               
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    [/FONT]


    3rd Party Drivers:The following is for information purposes only. Any drivers in red should be updated.
    Code:
    [FONT=lucida console]**************************Wed Aug 29 14:25:53.624 2012 (UTC - 4:00)**************************
    [COLOR=RED][B]ASMMAP64.sys                Sun Feb  4 14:52:56 2007 (45C63998)[/B][/COLOR]
    [COLOR=RED][B]ElbyCDIO.sys                Tue Feb 17 12:11:23 2009 (499AEFBB)[/B][/COLOR]
    [COLOR=RED][B]ATK64AMD.sys                Tue May 12 21:04:54 2009 (4A0A1CB6)[/B][/COLOR]
    [COLOR=RED][B]GEARAspiWDM.sys             Mon May 18 08:17:04 2009 (4A1151C0)[/B][/COLOR]
    [COLOR=RED][B]VClone.sys                  Fri May 22 19:08:37 2009 (4A173075)[/B][/COLOR]
    [COLOR=RED][B]iaStor.sys                  Thu Jun  4 21:53:40 2009 (4A287AA4)[/B][/COLOR]
    [COLOR=RED][B]GUCI_AVS.sys                Mon Jun 22 21:47:39 2009 (4A40343B)[/B][/COLOR]
    [COLOR=RED][B]viahduaa.sys                Thu Jul  9 04:11:30 2009 (4A55A632)[/B][/COLOR]
    [COLOR=RED][B]intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)[/B][/COLOR]
    [COLOR=RED][B]kbfiltr.sys                 Mon Jul 20 05:21:42 2009 (4A643726)[/B][/COLOR]
    L1E62x64.sys                Sun Aug 23 01:08:09 2009 (4A90CEB9)
    athrx.sys                   Mon Oct  5 12:33:57 2009 (4ACA1FF5)
    ETD.sys                     Thu Oct 15 05:23:18 2009 (4AD6EA06)
    amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    aswFsBlk.SYS                Tue Sep  7 10:47:09 2010 (4C86506D)
    aswMonFlt.sys               Tue Sep  7 10:47:32 2010 (4C865084)
    aswRdr.SYS                  Tue Sep  7 10:47:47 2010 (4C865093)
    aswSP.SYS                   Tue Sep  7 10:52:07 2010 (4C865197)
    aswTdi.SYS                  Tue Sep  7 10:52:27 2010 (4C8651AB)
    igdkmd64.sys                Fri Feb 11 14:16:32 2011 (4D558B10)
    MpFilter.sys                Wed Apr  6 16:07:29 2011 (4D9CC801)
    vmci.sys                    Mon Apr 30 21:14:27 2012 (4F9F38F3)
    vsock.sys                   Mon Apr 30 21:15:24 2012 (4F9F392C)
    hssdrv6.sys                 Mon May 14 19:06:22 2012 (4FB18FEE)
    VMNET.SYS                   Sun Jul  8 03:58:34 2012 (4FF93DAA)
    vmnetadapter.sys            Sun Jul  8 03:58:35 2012 (4FF93DAB)
    vmnetbridge.sys             Sun Jul  8 03:59:19 2012 (4FF93DD7)
    hcmon.sys                   Wed Aug  1 20:10:29 2012 (5019C575)
    vmnetuserif.sys             Wed Aug 15 16:31:54 2012 (502C073A)
    VMkbd.sys                   Wed Aug 15 17:03:47 2012 (502C0EB3)
    vmx86.sys                   Wed Aug 15 18:05:11 2012 (502C1D17)
    [/FONT]
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
    http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys
    http://www.carrona.org/drivers/driver.php?id=ATK64AMD.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=VClone.sys
    http://www.carrona.org/drivers/driver.php?id=iaStor.sys
    http://www.carrona.org/drivers/driver.php?id=GUCI_AVS.sys - Webcam or mouse from PixArt Imaging - get drivers from OEM system manufacturer. Newly added to the DRT.
    http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
    http://www.carrona.org/drivers/driver.php?id=L1E62x64.sys
    http://www.carrona.org/drivers/driver.php?id=athrx.sys
    http://www.carrona.org/drivers/driver.php?id=ETD.sys
    http://www.carrona.org/drivers/driver.php?id=amdxata.sys
    http://www.carrona.org/drivers/driver.php?id=aswFsBlk.SYS
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswRdr.SYS
    http://www.carrona.org/drivers/driver.php?id=aswSP.SYS
    http://www.carrona.org/drivers/driver.php?id=aswTdi.SYS
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
    http://www.carrona.org/drivers/driver.php?id=vmci.sys
    http://www.carrona.org/drivers/driver.php?id=vsock.sys - This is a VMware vSockets Service driver and is available with VMware products. Newly added to the DRT.
    http://www.carrona.org/drivers/driver.php?id=hssdrv6.sys
    http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
    http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
    http://www.carrona.org/drivers/driver.php?id=hcmon.sys
    http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
    http://www.carrona.org/drivers/driver.php?id=VMkbd.sys
    http://www.carrona.org/drivers/driver.php?id=vmx86.sys
     
    #2 usasma, Aug 31, 2012
    Last edited: Aug 31, 2012
  3. SilentKiller

    SilentKiller New Member

    Joined:
    Aug 29, 2012
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    Awesome reply usama. Im updating the drivers using a free ware driver update tool that only allows 2 drivers to be updated every day :(. But I will get back to you after Im done updating all the drivers along with the new reports.
    P.S. I had already uninstalled HotSpot Shield and PixArt Imaging before the BSOD's began to occur. Weird.
     
  4. usasma

    usasma Fantastic Member
    Microsoft Community Contributor

    Joined:
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    Messages:
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    What's the name of the driver update tool? We've seen some issues with them in the past.

    I recommend using the links that I've provided and updating the drivers manually. It's much more reliable and you'll be sure that you have the latest version (instead of relying on the updater's decision as to what's updated/not updated).

    BSOD's are frequently the result of several different things that are conflicting inside the system. We try to isolate the most common conflicts and suggest removing them. That usually solves things, but it's not a 100% solution.
     

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