Windows 7 Random BSOD's

[thepspgamer]

hey to all

starting about 3 months ago, i have been getting random BSOD's on my Windows 7 PC, just while doing everyday things, like browsing the internet, or playing a game

this first happened when i was playing Guild Wars 2, and the game just suddenly crashed, and threw a blue screen at me, with the title "KERNEL_DATA_INPAGE_ERROR" and a few lines of code.

i didnt think much of the instance at first, rebooted the machine, and tried to carry on, when the same thing happened but 5 minutes later, with the same error...Now a little bemused, i told the machine when it restarted again to run a checkdisk on reboot, to which it completed fine, with no errors or bad sectors.

after this, the PC seemed fine for about another month, and i thought the issue was fixed, until it happened again one morning, with again, the same error as before...At this point i thought it might be a problem with drivers or something being out of date, so i ran a memory diagnostic, which was clean, updated by motherboard bios, and the firmware of the HDD (thinking an inpage error may have been an issue on the HDD's front), and then later that night, i ran my HDD's diagnostic program, and left it overnight to run a full total scan

when i woke up the next morning and checked it, it was clean, all PASS, so i thought it may have not only fixed the issue, but proven my drive was not to blame....but i was wrong

not 10 minutes ago, yet another blue screen appeared, this time while i was listening to music, and then bluescreened again on bootup, before the desktop could even load.. The machine auto checkdisked, and again, came up fine, and rebooted into windows again, where i am now here, asking for help

attached are the logs you ask for, and i very much hope you guys can help me pinpoint what the issue is here, so i can do what is needed to resolve it

many thanks

(PC Specs also, incase they are needed)

Intel i5 2500k @ 3.3ghz
Geforce GTX 560
4gb Ram
ASUS P8Z68-VLX Motherboard
Seagate Barracuda 500gb HDD
and i have a Western Digital 1TB External HDD also connected

 

[thepspgamer]

bump...

also, one other thing i forgot to mention in my last post..

occasionally, when i boot up the PC, i find that it cannot find anything on the hard disk...all of my icons appear, but when i try and start any application, it claims it does not exist. If i proceed to refresh after this, all my icons disappear (except my recycle bin) and everything stops working, the pc responds, but it is useless until i restart, when it goes back to normal for a while

i haven't had a blue screen since my original post, but i would still love some help with resolving both of these issues ASAP, as i am constantly worried that one day, the PC will blue screen, and then that's it, something dies...

thanks again

 

[usasma]

I'm sorry that we didn't pick up your topic sooner. Please accept my apologies for that.

SP1 isn't installed, please do the following:

Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
5. Visit Windows Update and get any other available updates. May take repeated visits, but keep it up until you get several "Windows is updated" results.
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?
Also, check out this troubleshooting link from Microsoft: Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2

I have had limited success in installing updates/Service Packs when using a "clean boot". I suspect that I'm just bypassing the problem - and that it can come back to bite me in the butt later on.

I do not recommend using wireless USB devices. Especially in Win7 systems.
These wireless USB devices have many issues with Win7 - and using Vista drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have Win7 drivers - DO NOT use Vista drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

Please install the drivers for these problem devices:

SM Bus Controller PCI\VEN_8086&DEV_1C22&SUBSYS_844D1043&REV_05\3&11583659&0&FB The drivers for this device are not installed.

Ethernet Controller PCI\VEN_10EC&DEV_8168&SUBSYS_84321043&REV_06\4&3480BE95&0&00E6 The drivers for this device are not installed.

PCI Simple Communications Controller PCI\VEN_8086&DEV_1C3A&SUBSYS_844D1043&REV_04\3&11583659&0&B0 The drivers for this device are not installed.

SMBus controller is likely to be a part of the chipset drivers
Ethernet controller is your wired network adapter
PCI Simple Communications controller is frequently the Intel Management Engine software.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [DEL] Link Removed [/DEL] Link broken as of 21 Jul 2012
New link (15 Aug 2012): Link Removed (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help

Unfortunately the memory dump file was corrupted so we can't provide any further info based on that.
Should the BSOD's recur, please feel free to upload the new memory dumps for us to have a look at.

 

[usasma]

I was just reviewing the logs on this and came across this error:

Event[12055]:
Log Name: Application
Source: Microsoft-Windows-Winlogon
Date: 2012-11-30T10:41:55.000
Event ID: 4103
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DAZ-PC
Description:
Windows license activation failed. Error 0x80070005.

Should this be a pirated copy of Windows, please be aware that we may not be able to fix it (as the hacks that were done to attempt to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

 

[thepspgamer]

thanks for the reply

i don't know if or not the copy of windows is legit or not, as it was installed by a friend...from the looks of it however, it looks like it isn't >.<

i was about to follow the steps you posted above, but then, while i was away from my computer doing some work, it seems to have blue screened on its own, while totally idle...it was behaving for about 4 days however

also, a day or so ago, i had a huge instance of the same issue i mentioned in my previous post, with the PC not finding anything on boot up, giving me a message saying the program didn't exist, except this time, i got about 3 memory errors as well...as if it was trying to access something, but not finding it
i rebooted after this, and it all seemed to go back to normal...this kind of makes me think the PC is really fighting to read from my HDD, as on boot up sometimes, it is painfully slow, and it just struggles to read anything...it also makes an unhappy noise in the case (like a scratching sound almost)

i have attached the latest dump for you to look at, hopefully this one is readable, if not, im probably going to look into getting a new HDD, as i am starting to think that it is the root of the problem, that and i have recently bought a proper version of windows 8, i may upgrade with, so i don't have any activation issues in the future

also, the HDD in question as about 7 years old, and has been formatted numerous times, as it has been in about 3 different PC's as a backup and a main drive, and has fought through a virus or two also..just encase that is valuable info..

many thanks again, and i hope you can at least help me somewhat with this

edit: one other thing i just thought of, i have installed windows 8 on a separate partition on my HDD as i had to learn how to work it for work, and i remember that about a day after installing it, it blue screened also. I had next to nothing installed on the drive at the time, only my graphics drivers an a few other essentials needed to get everything running...
this was about the same time as i suspected my HDD was going...so, maybe that was a contributing factor..

edit2: another bluescreen just now, also attaching that dmp file, and a log that appeared on reboot

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 7a
BCP1: FFFFF6FC40009910
BCP2: FFFFFFFFC000000E
BCP3: 0000000111848860
BCP4: FFFFF880013225C4
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\120612-35443-01.dmp
C:\Users\Daz\AppData\Local\Temp\WER-57517-0.sysdata.xml

 

[usasma]

Since you're concerned about the hard drive, try the free hard drive diagnostic here: Link Removed
More free diagnostics here: Link Removed

Try this link to see if your Windows is Genuine or not: Link Removed

The memory dumps point to a hardware problem with the hard drive - so that test is the first to be run.

If the hard drive passes the test, then try the following stuff:

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [DEL] Link Removed [/DEL] Link broken as of 21 Jul 2012
New link (15 Aug 2012): Link Removed (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help

Un-install the wireless USB XBox controller - they are known to cause BSOD's in Win7 systems.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

scmndisp.sys Wed Jan 17 02:48:03 2007 (45ADD4B3)
Netgear Neutral Wireless Solution
Link Removed

hostnt.sys Mon Nov 26 21:16:37 2007 (474B7E05)
SafeNet, Inc. Hostnt driver
Link Removed

hamachi.sys Thu Feb 19 05:36:41 2009 (499D3639)
LogMeIn Hamachi Virtual network interface driver
Link Removed

xusb21.sys Thu Aug 13 18:10:17 2009 (4A848F49)
XBox USB wireless controller [br] BSOD issues in Win7 with 2009 driver (found in mid-2012)
Link Removed

dtsoftbus01.sys Fri Jan 13 08:45:46 2012 (4F10358A)
Daemon Tools driver [br] Possible BSOD issues in Win7
Link Removed



Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Thu Dec  6 06:58:11.099 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120612-31621-01.dmp]
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
[B]Missing Windows 7 Service Pack 1[/B]
Built by: [B]7600[/B].17118.amd64fre.win7_gdr.120830-0334
System Uptime:[B]0 days 1:32:47.613[/B]
Probably caused by :[B]msrpc.sys ( msrpc!LRPC_CASSOCIATION::RemoveAssociationDictionaryReference+45 )[/B]
BugCheck [B]7A, {fffff6fc40008968, ffffffffc000000e, b35ba860, fffff8800112d740}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: fffff6fc40008968, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000000e, error status (normally i/o status code)
Arg3: 00000000b35ba860, current process (virtual address for lock type 3, or PTE)
Arg4: fffff8800112d740, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c000000e
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x7a_c000000e_msrpc!LRPC_CASSOCIATION::RemoveAssociationDictionaryReference+45[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Dec  6 08:00:09.402 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\120612-35443-01.dmp]
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
[B]Missing Windows 7 Service Pack 1[/B]
Built by: [B]7600[/B].17118.amd64fre.win7_gdr.120830-0334
System Uptime:[B]0 days 1:00:19.916[/B]
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+3420e )[/B]
BugCheck [B]7A, {fffff6fc40009910, ffffffffc000000e, 111848860, fffff880013225c4}[/B]
BugCheck Info: [B]Link Removed[/B]
Arguments: 
Arg1: fffff6fc40009910, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000000e, error status (normally i/o status code)
Arg3: 0000000111848860, current process (virtual address for lock type 3, or PTE)
Arg4: fffff880013225c4, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c000000e
PROCESS_NAME: [B]TrustedInstall[/B]
FAILURE_BUCKET_ID: [B]X64_0x7a_c000000e_nt!_??_::FNODOBFM::_string_+3420e[/B]
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: [B]3310[/B]
  BIOS Version                  4003
  BIOS Release Date             08/22/2012
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

[font=lucida console]**************************Thu Dec  6 06:58:11.099 2012 (UTC - 5:00)**************************
[B]scmndisp.sys        Wed Jan 17 02:48:03 2007 (45ADD4B3)[/B]
[B]hostnt.sys          Mon Nov 26 21:16:37 2007 (474B7E05)[/B]
[B]hamachi.sys         Thu Feb 19 05:36:41 2009 (499D3639)[/B]
intelppm.sys        Mon Jul 13 19:19:25 2009 (4A5BC0FD)
[B]xusb21.sys          Thu Aug 13 18:10:17 2009 (4A848F49)[/B]
bcmwlhigh664.sys    Thu Nov  5 19:27:07 2009 (4AF36D5B)
amdxata.sys         Fri Mar 19 12:18:18 2010 (4BA3A3CA)
asmtxhci.sys        Wed Jun  1 22:27:46 2011 (4DE6F522)
asmthub3.sys        Wed Jun  1 22:27:58 2011 (4DE6F52E)
RTKVHD64.sys        Tue Jun 28 07:09:04 2011 (4E09B650)
[B]dtsoftbus01.sys     Fri Jan 13 08:45:46 2012 (4F10358A)[/B]
mbam.sys            Tue Mar 20 12:04:48 2012 (4F68AAA0)
GEARAspiWDM.sys     Thu May  3 15:56:17 2012 (4FA2E2E1)
nvhda64v.sys        Tue Jul  3 11:25:04 2012 (4FF30ED0)
avgtpx64.sys        Tue Aug 21 10:16:24 2012 (50339838)
avgrkx64.sys        Thu Sep 13 20:41:40 2012 (50527D44)
avgloga.sys         Thu Sep 20 21:23:51 2012 (505BC1A7)
avgtdia.sys         Thu Sep 20 21:25:33 2012 (505BC20D)
avgldx64.sys        Mon Oct  1 21:05:50 2012 (506A3DEE)
avgmfx64.sys        Thu Oct  4 21:08:44 2012 (506E331C)
avgidsha.sys        Sun Oct 14 21:22:54 2012 (507B656E)
avgidsdrivera.sys   Mon Oct 22 06:47:11 2012 (5085242F)
nvlddmkm.sys        Fri Nov  9 05:17:51 2012 (509CD84F)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Dec  6 08:00:09.402 2012 (UTC - 5:00)**************************
HECIx64.sys         Tue Oct 19 19:33:43 2010 (4CBE2AD7)
[/font]

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[thepspgamer]

iI have tried running the sea gate tool on boot up, but it won't find any drives, even though my pc is finding it. it also ran a Check disk, and found loads of errors, which it seemed to fix

any ideas as to why is not finding the drive? is really weird...

Thanks again

 

[usasma]

There's lot's of reasons for not finding the hard drive with Seatools.
One thing we try (at work) is to switch the system from AHCI to IDE mode (or something similar about SATA vs legacy) and then run the test (I don't use the test because I'm scared that I might forget to set it back - which will give BSOD's).

What I use is the Windows version of the Western Digital DataLifeGuard application - give that a try. You can run it from either of the Windows installations.

The chkdsk errors can either point to a file system problem (not a physical hard drive issue) or to a physical hard drive issue.
The next time the system has problems, run chkdsk again and see if it finds problems to fix. If it does, then the probability of a bad hard drive is more likely.

 

[thepspgamer]

will the western digital program give me good results even though I'm using a seagate drive? I know that my drive is a seagate barracuda. I tried running the Windows version of the software, and it came up clean, so should I run it again?

 

[usasma]

The Western Digital test works on the Seagate drives.
No need to run it again if it came up clean on the long/extended test.

 

[thepspgamer]

another question, do you think that replacing the drive would fix the issue? the hdd is about 7 years old, so I would be happy to replace it for something bigger..

Many thanks again

 

[usasma]

Even if there's no problem with the HDD, replacing it will likely solve a number of problems.

When trying to fix BSOD's, there's 3 things that we look at (in this order):
- 3rd party (non-Windows) drivers
- hardware problems
- Windows problems

If you follow the instructions here (with the exception of KillDisk/DBAN): Link Removed
That'll fix any 3rd party driver issues and any Windows issues.
The replacement hard drive will also "fix" any possible problems with the old HDD (leave it out of the system for now) - because you'll have replaced the old one.

That only leaves the other hardware as a possible problem.

 

[thepspgamer]

but as you mentioned before, my blue screen logs are pointing to a hardware error with my hdd. this is why iI suggested a new drive as this drive has already had a good life.

I will go ahead with the tests in the link you supplied also, fingers crossed that helps