Re: Windows has recovered from an unexpected shutdown

nsv

New Member
#1
Hello,
I am also facing a similar problem. My Dell Studio Laptop (i5-2.4ghz, 4gbram, ati radeon hd 5470) shuts down due to unexpexted reasons. I am using Windows 7 Home premium (64bit). I am getting the following error after i installed the latest updates. i am currently using in safe mode. i tried system restore but it failed. google chrome also crashes when i open it. please help to resolve this issue..
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 16393
Additional information about the problem:
BCCode: 50
BCP1: FFFFF8800850E910
BCP2: 0000000000000000
BCP3: FFFFF8000308F6A6
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\102810-48563-01.dmp
C:\Users\Venki\AppData\Local\Temp\WER-106065-0.sysdata.xml
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#2
Hello and welcome.

I've moved your post to a new thread because all issues are different and need to be looked at independently.

1) Update your Broadcom Bluetooth driver from Dell.com:

btwl2cap btwl2cap.sys Fri Apr 03 20:28:45 2009

2) Update your Logitech mouse driver from Logitech.com:

LMouFilt LMouFilt.Sys Wed Jun 17 12:49:43 2009

Support + Downloads

3) Uninstall McAfee in safe mode using the tool found hereL

AV Uninstallers - Windows 7 Forums

Reboot and install MSE to replace it.

4) Uninstall Daemon Tools normally. Then use this installer/uninstaller to remove sptd.sys which is very important (do not update instead, while using):

DuplexSecure - Downloads

5) Update the ATI/AMD video driver from Dell.com:

atikmdag atikmdag.sys Wed Nov 18 14:14:44 2009

6) Update the Ricoh card reader drivers from Dell.com:

risdpe64 risdpe64.sys Wed Jul 01 05:31:57 2009
rimspe64 rimspe64.sys Wed Jul 01 19:54:49 2009
rixdpe64 rixdpe64.sys Sat Jul 04 06:27:00 2009

7) Uninstall FaCap Webcam Capture. The driver is too old for Windows 7 and the software is incompatible:

facap facap.sys Wed Sep 24 22:34:31 2008
 


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