Re: Windows has recovered from an unexpected shutdown

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by nsv, Oct 28, 2010.

  1. nsv

    nsv New Member

    Oct 28, 2010
    Likes Received:
    I am also facing a similar problem. My Dell Studio Laptop (i5-2.4ghz, 4gbram, ati radeon hd 5470) shuts down due to unexpexted reasons. I am using Windows 7 Home premium (64bit). I am getting the following error after i installed the latest updates. i am currently using in safe mode. i tried system restore but it failed. google chrome also crashes when i open it. please help to resolve this issue..
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.
    Locale ID: 16393
    Additional information about the problem:
    BCCode: 50
    BCP1: FFFFF8800850E910
    BCP2: 0000000000000000
    BCP3: FFFFF8000308F6A6
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1
    Files that help describe the problem:
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    Attached Files:

    #1 nsv, Oct 28, 2010
    Last edited: Oct 28, 2010
  2. TorrentG

    TorrentG Banned

    May 31, 2010
    Likes Received:
    Hello and welcome.

    I've moved your post to a new thread because all issues are different and need to be looked at independently.

    1) Update your Broadcom Bluetooth driver from

    btwl2cap btwl2cap.sys Fri Apr 03 20:28:45 2009

    2) Update your Logitech mouse driver from

    LMouFilt LMouFilt.Sys Wed Jun 17 12:49:43 2009

    Support + Downloads

    3) Uninstall McAfee in safe mode using the tool found hereL

    AV Uninstallers - Windows 7 Forums

    Reboot and install MSE to replace it.

    4) Uninstall Daemon Tools normally. Then use this installer/uninstaller to remove sptd.sys which is very important (do not update instead, while using):

    DuplexSecure - Downloads

    5) Update the ATI/AMD video driver from

    atikmdag atikmdag.sys Wed Nov 18 14:14:44 2009

    6) Update the Ricoh card reader drivers from

    risdpe64 risdpe64.sys Wed Jul 01 05:31:57 2009
    rimspe64 rimspe64.sys Wed Jul 01 19:54:49 2009
    rixdpe64 rixdpe64.sys Sat Jul 04 06:27:00 2009

    7) Uninstall FaCap Webcam Capture. The driver is too old for Windows 7 and the software is incompatible:

    facap facap.sys Wed Sep 24 22:34:31 2008

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