Realtek ALC268 major issues

#1
OK - I have had the latest High Definition Audio Codecs - R2.27 installed on my Toshiba Satellite U300-113 - Core 2 Duo T5450 1.66 GHz -Realtek ALC268 for a while now.

It does some strange things, and is totally unreliable. The souncard seems to just be totally lost when I bootup sometimes, it doesn't show in my audio config or in its usual place in device manager >> sound cards etc

it is now showing under system devices - and the driver info is not showing - please see attached screenshots..







I have uninstalled & reinstalled the R2.27 software (however there is no Realtek interface that I can run - is this normal?)

I have uninstalled & reinstalled - I have disbaled and re-enabled..I have run the troubleshooter - all with no change.

There is no audio device being found.

I am pretty clueless how to take this forward, and what else I can do?

anyone else having major hassles with this?
 


reghakr

Essential Member
#2
You have some other problems with unknown devices that should be taken care of first.

Sorry for all the questions, but........
In order to troubleshoot your problem we need to know more detailed specs of your system hardware.

1. Go to Start > Run, and type msinfo32, look under the Components section for hardware identification
2 Please fill out your computers specs in the User Control Panel here on the site as well. It will then appear next to your name. look at my posting and you'll see the drop-down arrow.

Are you using the 32-bit or 64-bit version?
Was it a "clean" install or an upgrade?
Are you dual-booting?
Are you using the official RC directly from Microsoft?
Did this occur immediately after install?
Do you recall installing any software that may have caused the problem?
 


#3
Hi,

Many thanks for your help.

OK - I have added the information in my CPanel.

Are you using the 32-bit or 64-bit version? 32-bit

Was it a "clean" install or an upgrade? clean install

Are you dual-booting? NO

Are you using the official RC directly from Microsoft? Yes

Did this occur immediately after install? No

Do you recall installing any software that may have caused the problem? No, it seems to happen randomly but could be aligned to windows updates?
 


reghakr

Essential Member
#4
Thanks for the info.

Did your notebook come with Windows Vista?

If so, do you have a driver disk?

If you couldn't identify the unknown devices, try Unknown Device Identifier 6.01 to help identify them
 


#5
the program wont run on windows 7?

My laptop did come with Visa yes, I then Upgraded :) to XP and then reformatted and went onto win 7 - I cant find the disc, but I have access to all my drivers on the Toshiba driver site - http://uk.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp?service=UK

I am thinking about downloading the vista drivers for my soundcard and seeing if that works....
 


Last edited:

reghakr

Essential Member
#6
Hmm,

Runs fine on mine.

Are you using the 64-bit edition?

Give this a try:
PC WIZARD 2008
 


#7
32 bit windows 7
 


#8
Ok - sorted

Uninstalled latest Realtek drivers and installed the drivers on the Toshiba drivers page for my notebook - although its an old release (1.75) its sorts the issue out immediately..

thanks for the help
 


reghakr

Essential Member
#9
Excellent news!!

Thanks for posting back:)
 


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