Realtek Audio Driver Problem

Discussion in 'Windows 7 Hardware' started by DanielMB, May 17, 2009.

  1. DanielMB

    DanielMB New Member

    Joined:
    May 17, 2009
    Messages:
    4
    Likes Received:
    0
    Hi, I'm running Windows 7 RC 7100 and everyhtings working fine apart from the sound. When i install the latest Realtek High Definition Audio driver it installs fine and when i restarrt i have sound and the Realtek icon is in the taskbar, but when i next restart the computer the drivers are gone (windows seems to have replaced them with the standard drivers that were already installed), the Realtek icon has gone from the taskbar and obviously i have no sound. The Realtek software is still listed in the installed software list though and uninstalling and reinstalling makes the sound work again...until i next restart the computer.

    Very annoying, any ideas?

    Windows 7 RC 7100
    Asus A7N8X Deluxe Motherboard
    Athlon 64 X2 4200+
    ATI X1900
    2GB DDR2
     
  2. reghakr

    reghakr Excellent Member

    Joined:
    Jan 26, 2009
    Messages:
    14,220
    Likes Received:
    180
    Just a note to all posters who are having problems.

    In order to troubleshoot your problem we neede to know more detailed specs of your system hardware.

    Five choices
    1. Go to Start > Run, and type msinfo32
    2. Go to Control Panel > Device Manager and look for any entry that has a yellow flag beside it
    3. Download |MG| SIW (System Info) 2009.5.12
    4. Download |MG| SIV (System Information Viewer) 3.36
    5 Please fill out your computers specs in the User Control Panel here on the site as well. It will then appear next to your name. look at my posting and you'll see the drop-down arrow.
     
  3. jimpro

    jimpro New Member

    Joined:
    May 16, 2009
    Messages:
    22
    Likes Received:
    0
    Another audio problem

    I know that a lot of posters seem to be having audio issues, but most appear to be on newer machines. I've installed W7 RC on an older laptop (specs below) and for the most part it runs just fine. However, I have not been able to get the audio to function AT ALL! I've tried several drivers with no success. I've let Windows Update find a driver...no luck. I've tried to install the old XP drivers but it won't allow this. My tack bar speaker icon simply says "no audio output device is installed". In the device manager it shows an ! next to "RealTek AC'97 "Audio". I've tried the latest/greatest from the RealTek site also with no luck.
    I would greatly appreciate any input you could provide. Is it possible my on-board sound device decided to die?
    Thanks...
    Jim

    OS Name Microsoft Windows 7 Ultimate
    Version 6.1.7100 Build 7100
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name COMPACLAPTOP
    System Manufacturer Hewlett-Packard
    System Model Presario R3000 DS513U#ABA
    System Type X86-based PC
    Processor Mobile Intel(R) Pentium(R) 4 CPU 2.80GHz, 2793 Mhz, 1 Core(s), 1 Logical Processor(s)
    BIOS Version/Date Hewlett-Packard F.43, 12/15/2004
    SMBIOS Version 2.31
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "6.1.7100.0"
    User Name CompacLaptop\Jim
    Time Zone Central Daylight Time
    Installed Physical Memory (RAM) 1.25 GB
    Total Physical Memory 1.25 GB
    Available Physical Memory 705 MB
    Total Virtual Memory 2.50 GB
    Available Virtual Memory 1.70 GB
    Page File Space 1.25 GB
    Page File C:\pagefile.sys
     
  4. reghakr

    reghakr Excellent Member

    Joined:
    Jan 26, 2009
    Messages:
    14,220
    Likes Received:
    180
    unfortunately thta screen does not provide deatils about your soundcard.

    Try another pageand see if it says VIA followed by numbers and/or letters.

    try this download, it more user friendl;y:

    PC WIZARD 2008
     
  5. jimpro

    jimpro New Member

    Joined:
    May 16, 2009
    Messages:
    22
    Likes Received:
    0
    from PC Wizard

    Is this helpful? (from PC Wizard)

    Device Audio : AC'97 Audio Controller
    MIDI Output : Microsoft GS Wavetable Synth
    MIDI Output : Microsoft MIDI Mapper
    Device multimedia : AVIVideo
    Device multimedia : CDAudio
    Device multimedia : Sequencer
    Device multimedia : WaveAudio
    Device multimedia : MPEGVideo
    Audio Compression : Microsoft IMA ADPCM CODEC
    Audio Compression : Microsoft CCITT G.711 A-Law and u-Law CODEC
    Audio Compression : Microsoft GSM 6.10 Audio CODEC
    Audio Compression : Microsoft ADPCM CODEC
    Audio Compression : Fraunhofer IIS MPEG Layer-3 Codec (decode only)
    Audio Compression : Messenger Audio Codec
    Audio Compression : Microsoft PCM Converter
    Video Compression : Microsoft RLE
    Video Compression : Microsoft Video 1
    Video Compression : Microsoft YUV
    Video Compression : Microsoft YUV
    Video Compression : Microsoft YUV
    Video Compression : Intel IYUV codec
    Video Compression : Intel IYUV codec
    Video Compression : Toshiba YUV Codec
    Video Compression : Cinepak Codec by Radius
     
  6. reghakr

    reghakr Excellent Member

    Joined:
    Jan 26, 2009
    Messages:
    14,220
    Likes Received:
    180
  7. jimpro

    jimpro New Member

    Joined:
    May 16, 2009
    Messages:
    22
    Likes Received:
    0
    Still no luck...

    Thanks for your efforts Reghaker, but I had already tried this particular driver with no success. Nevertheless, I followed your suggestion and tried it again but still have no sound.
    Is it possible my onboard sound is broke? How might I figure that out?
    Thanks again.
    Jim
     
  8. reghakr

    reghakr Excellent Member

    Joined:
    Jan 26, 2009
    Messages:
    14,220
    Likes Received:
    180
    Was it a self-extracting file and contained an .inf file when it was extracted.

    If so, you'll need to go to Device Manager, right click the the entry with the flag and choose update driver software, then browse to the location of the extracted files, selecting the .inf file.

    Do you have onboard as well as a PCI card?
     
  9. jimpro

    jimpro New Member

    Joined:
    May 16, 2009
    Messages:
    22
    Likes Received:
    0
    The only inf files are inside the Vista and Vista64 folders and not accessible through the device manager install method. I used the Vista folder and am told that the installed driver is already correct and up to date. However, the taskbar icon continues to indicate "no audio output device installed".
    This is a laptop with only onboard sound. No pci card.
    Thanks again
     
  10. loathe

    loathe New Member

    Joined:
    Jan 16, 2009
    Messages:
    1,718
    Likes Received:
    66
    Are you saying the driver you install works, but the problem is Windows is replacing that driver with its own on restart?
     
  11. jimpro

    jimpro New Member

    Joined:
    May 16, 2009
    Messages:
    22
    Likes Received:
    0
    Sorry I wasn't more clear in my response. I was addressing the questions from Reghaker in the previous post.
    Actually, what is happening is that I can't get ANY driver to install. I'm beginning to wonder if this isn't a failure of the sound portion of the onboard card.
    However, I'd be happy to try anything anyone can suggest.
    Thanks again to all...
     
  12. reghakr

    reghakr Excellent Member

    Joined:
    Jan 26, 2009
    Messages:
    14,220
    Likes Received:
    180
    Were you offered any driver updates after you activated windows?

    You can go to Control Panel > Windows Update, then click the View Update History. Any sound driver updates listed?
     
  13. jimpro

    jimpro New Member

    Joined:
    May 16, 2009
    Messages:
    22
    Likes Received:
    0
    Windows update driver

    Reghakr
    I had already tried the driver recommended by Win Update. Still no luck...
     
  14. reghakr

    reghakr Excellent Member

    Joined:
    Jan 26, 2009
    Messages:
    14,220
    Likes Received:
    180
    Do you receive any error message?

    If so, please post back with the exact error message.

    Also, go to Control Panel > Device manager and report back with any entry that has a yellow flag beside it.
     
  15. jimpro

    jimpro New Member

    Joined:
    May 16, 2009
    Messages:
    22
    Likes Received:
    0
    Reghakr
    When I try to install any driver it simply says it failed.
    When I click on the sound icon in the task bar it runs the automatic troubleshooter which states that "there is a problem with the driver for Realtek AC'97 Audio. Reinstalling might fix this problem."
    I then have the option to "fix it". When I click this option it attempts to find the driver and install it, but fails. The troubleshooter continues and when completed reports that it was "unable to automatically fix all of the issues found. You can find more details below." The details are:
    Problems found
    Realteck AC'97 Audio has a driver problem Not fixed

    The device manager reports only the the audio problem:
    Realteck AC'97 Audio
    the properties for the above report "device status....This devicce cannot start. (Code 10)" It further reports a driver dated 3/10/09; driver version 6.0.1.6303 (not digitally signed)

    If there is any further information I can provide to help solve this, let me know.....and thanks so much for your efforts.
    Jim
     
  16. reghakr

    reghakr Excellent Member

    Joined:
    Jan 26, 2009
    Messages:
    14,220
    Likes Received:
    180
    Jim,

    Could you give me more detailed specs of your system hardware.

    Go to Start > Run, and type msinfo32

    Go to Control Panel > Device Manager and look for any entry that has a yellow flag beside it

    Please fill out your computers specs in the User Control Panel here on the site as well. It will then appear next to your name. look at my posting and you'll see the drop-down arrow.

    The make and model of your motherboard would be a great help.
     
  17. jimpro

    jimpro New Member

    Joined:
    May 16, 2009
    Messages:
    22
    Likes Received:
    0
    Reghakr
    From the msinfo32 window:
    OS Name Microsoft Windows 7 Ultimate
    Version 6.1.7100 Build 7100
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name COMPACLAPTOP
    System Manufacturer Hewlett-Packard
    System Model Presario R3000 DS513U#ABA
    System Type X86-based PC
    Processor Mobile Intel(R) Pentium(R) 4 CPU 2.80GHz, 2793 Mhz, 1 Core(s), 1 Logical Processor(s)
    BIOS Version/Date Hewlett-Packard F.43, 12/15/2004
    SMBIOS Version 2.31
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "6.1.7100.0"
    User Name CompacLaptop\Jim
    Time Zone Central Daylight Time
    Installed Physical Memory (RAM) 1.25 GB
    Total Physical Memory 1.25 GB
    Available Physical Memory 712 MB
    Total Virtual Memory 2.50 GB
    Available Virtual Memory 1.68 GB
    Page File Space 1.25 GB
    Page File C:\pagefile.sys

    The only device with an exclamation mark is the audio device.
    The computer specs I have are posted.
    At your suggestion I previously ran PC Wizard and posted the results.
    Thanks again....Jim
     
  18. reghakr

    reghakr Excellent Member

    Joined:
    Jan 26, 2009
    Messages:
    14,220
    Likes Received:
    180
    Jim,

    The information below pertains to your BIOS, not the motherboard.

    BIOS Version/Date Hewlett-Packard F.43, 12/15/2004

    I visited HP's site, punched in your model number and the only operating systems listed were 98, ME, XP, and 2000.

    No Vista support. This must be an older laptop?
     
  19. jimpro

    jimpro New Member

    Joined:
    May 16, 2009
    Messages:
    22
    Likes Received:
    0
    Reghakr
    It is an older laptop. About 5 years old. But it otherwise is running W7 just fine; albeit a little slow. Other than the audio, everything works as expected.
    Does this mean you think there's probably no fix for the audio?
    Jim
     
  20. reghakr

    reghakr Excellent Member

    Joined:
    Jan 26, 2009
    Messages:
    14,220
    Likes Received:
    180

Share This Page

Loading...