Regular BSOD - won't restart unless power disconnected for 15min or more!!

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by decoboy, Feb 6, 2012.

  1. decoboy

    decoboy New Member

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    This BSOD has been happening more regularly, sometimes after 30mins, other times after a couple of hours.

    If I try and restart it crashes shortly after Win 7 logo appears.

    Unless I disconnect the power for at least 15mins, it won't restart Windows - just re crashes.

    Have attached the dump and sysdata files - note that the two files are not always written.

    Hopefully someone can analyze this for me.

    Rig is i7-920 on an ASUS P6TD Deluxe(not overclocked), Win 7 SP1, Nvidia Quadro FX 1800, 12gb Patriot RAM, disks are WDC Raptor 280GB for OS, Patriot Warp V2 64GB SSD, and 2 x 1TB Seagate Barracuda's in Raid 0

    Thanks
    Brian
     

    Attached Files:

  2. Mike

    Mike Windows Forum Admin
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    Code:
    [FONT=Courier New][SIZE=2][COLOR=#000000]Crash dump file:        C:\Users\Mike\Downloads\SysCrashData\020612-55037-01.dmp
    Date/time:              2/5/2012 5:23:49 AM GMT
    Uptime:                 01:25:26
    Machine:                
    Bug check name:         [URL="http://www.google.com/search?q=MSDN+bugcheck+INTERRUPT_EXCEPTION_NOT_HANDLED"]INTERRUPT_EXCEPTION_NOT_HANDLED[/URL]
    Bug check code:         0x3D
    Bug check parm 1:       0xFFFFF88004DDBF40
    Bug check parm 2:       0x0
    Bug check parm 3:       0x0
    Bug check parm 4:       0xFFFFF880015C6E47
    Probably caused by:     [URL="http://www.google.com/search?q=ntoskrnl.exe"]ntoskrnl.exe[/URL]
    Driver description:     [URL="http://www.google.com/search?q=NT Kernel & System"]NT Kernel & System[/URL]
    Driver product:         [URL="http://www.google.com/search?q=Microsoft® Windows® Operating System"]Microsoft® Windows® Operating System[/URL]
    Driver company:         [URL="http://www.google.com/search?q=Microsoft Corporation"]Microsoft Corporation[/URL]
    OS build:               Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Architecture:           x64 (64 bit)
    CPU count:              8
    Page size:              4096
    
    Bug check description:
    This bug check appears very infrequently. 
    
    Comments:
    
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time. 
    [/COLOR][/SIZE][/FONT]


    There are nearly half a dozen Norton driver modules in the crash dump. Consider following the steps outlined below to determine if the crashes continue to happen without Norton.

    http://windows7forums.com/blue-screen-death-bsod/73098-random-bsod-code-0x3d-interrupt_exception_not_handled.html
     
    #2 Mike, Feb 6, 2012
    Last edited by a moderator: Feb 6, 2012
  3. decoboy

    decoboy New Member

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    Thanks Mike for the quick reply,
    Using BlueScreenView I notice that (along with ntoskrnl.exe) Mv61xx.sys, are the only two marked as 'appears in the crash stack'

    Re Norton, I have a Norton suite installed, plus Norton Ghost backup utility.
     
    1 person likes this.
  4. Mike

    Mike Windows Forum Admin
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    I was looking at all loaded modules from the time of the stop. It is quite possible that the persistent slowdown you describe in the boot process is caused by a driver conflict. As antivirus would be typically suspect, and as these are the most predominant modules loaded (outside of Microsoft ones), this would be a starting point. Have you checked event viewer logs around the time of the slowdown (which you describe as a sort of outage). I would suggest doing so and also would ask if Saltgrass or Elmer can check this one.
     
  5. decoboy

    decoboy New Member

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    Hi Mike,
    Firstly I might have found the culprit - Norton Ghost - more after this,
    Re event viewer - nothing obvious - there is only an
    Event 41 Kernel-Power
    "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly".

    Re rebooting , in a normal (successful) Windows start-up I hear a couple of sets of disk chatter, after one of these crashes the logo comes up, then a brief disk noise then silence, within 5 secs or so another VERY brief BSOD (only about half a second ! no time to read it) then it shuts down and tries to restart- viscous cycle.

    What intrigues me is why disconnecting the power for some minutes enables a reboot?? But if I don't - even after an hour or so Windows still won't start. Is there something stuck in memory?

    Now re Norton Ghost, because I was getting BSOD after 30 mins or so after boot, Ghost had missed backing up my main Raid 0 drive(s), so I've been trying to do manual runs the last few days, I've noticed that each time I've tried this (4-5 times ) I get a BSOD after about 5 mins. So earlier this evening I stopped the Ghost service - at the moment the PC has been up for over 6 hours with no BSOD. I'll let it run all night and see if this lasts :).

    Another point is that I think this Ghost issue might only happen when I try and run it against my Raid drives, I was able to run it on my smaller system drive (300GB Rapter) and my SSD drive. I note again that mv61xx.sys was in the crash stack - I believe mv61xx.sys is related to a Marvel IDE/SATA driver.
     

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