Reinstalling Windows 7 with recovery disk, looping restart error

Discussion in 'Windows 7 Installation' started by ZaeliaBranford, Nov 28, 2010.

  1. ZaeliaBranford

    ZaeliaBranford New Member

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    (pardon my w and e keys, they are quite sticky)

    I've been trying to reinstall Windows 7 on my HP notebook after a virus forced me to and ran into some issues. It was getting to the screen where the final batch of settings was beeing done, and i got a message asking if I wanted to restart now or later. I coudn't make a selection because neither of my mice or my keyboard would work, so in my stupidity I powered it off myself. Now after I gte the blue welcome screen I get an error message saying this:

    Windows could not complete the installation. To install Windows on this computer, please restart the installation.

    Then you click okay and it reboots. and it gives you no other options but to reboot. I tried rebooting with the HP recovery CDs I have (they're the closest thing I have to a Windows 7 disk right now) and had no luck. I even was able to get into task manager and tried to run the exact process that the installer was running from, but I get the same message.

    any ideas? I can't get too many of the specs from it in its current state except that it's an HP dv6 notebook.
     
  2. Mike

    Mike Windows Forum Admin
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    Hi Zaelia,

    Welcome to the forums,

    You will have to restart the installation all over again, from scratch, as the message indicates. One of the files was corrupted or the installation doesn't know where to go. You will need to clean house by completely going back to factory defaults. In your BIOS you should enable legacy/USB support for mouse and keyboard. Also set the CD-ROM to first boot device.

    If you can't boot from these discs but were able to before than you must be doing something wrong. You must pull up the boot menu. Sometimes its F12. If the discs looked scratched, or damaged you'll need to contact HP for a replacement.

    Make sure you don't use a wireless mouse and keyboard during the install. Never power down during an install. You should take the steps you did before to initiate a clean install. Don't bother trying to do anything else at this point - with the system's security compromised and restore media barely functioning you should try your best to completely restore to factory default settings.

    If you shut down from a restore partition on the drive, while it was in use, you may have damaged that partition. Using factory recovery discs or obtaining a backup copy of Windows 7 from HP may be your only saving grace.
     
  3. patcooke

    patcooke Microsoft MVP
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    Booting from the recovery disks should give you a clean install of your original system Exactly what is going wrong when you boot from reovery disks?
     
  4. ZaeliaBranford

    ZaeliaBranford New Member

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    The system boots as if there was no disk in the drive at all (it goes to Windows and setting up for the first use).

    The thing is, after the first restart my keyboard and mouse were working fine.
     
  5. patcooke

    patcooke Microsoft MVP
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    You've set your bios to boot from the optical drive but it's not doing so?
     
  6. Trouble

    Trouble Noob Whisperer

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    Is it possible that the recovery disks are not bootable, but need to be called from within a proprietary utility on the recovery partition of the hard drive?
     
  7. ZaeliaBranford

    ZaeliaBranford New Member

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    Okay, I got it to boot from the CD and ran the installation again. However, the keyboard and mouse stuck again so I ctrl+alt+del'd and closed escaped from it. my stuff started working again, so I waited and I got the same message again. So I assume something else is wrong.
     
  8. Trouble

    Trouble Noob Whisperer

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    I would have thought that the recovery media supplied by the manufacturer would have all the requisite driver files to support the hardware for your notebook. You aren't using any supplemental wireless or usb keyboard or mouse during the install are you? Additionally make sure you don't have any external peripherals attached like an external hard drive or printer. Other than that perhaps a phone call or email to HP tech support might help. Often you're not the only one who has called about this issue and they may be able to tell you if there is a problem with the media itself of a particular piece of hardware that might require a work around.
     
  9. Trouble

    Trouble Noob Whisperer

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    Additionally you may consider that whatever the virus was that is responsible for the present situation, it's not inconceivable that it may still be present on your hard drive and continuing to cause your current problem. So you may want to use something like KillDisk or other such product capable of performing a full and extensive format of your hard drive by writing patterns of 1s and 0s from end to end thereby eliminating any residual traces of it.
     
  10. ZaeliaBranford

    ZaeliaBranford New Member

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    I thought about a complete wipe but I'm not sure about it enough to hope my recovery disks can support a complete OS install, not just an upgrade.
     
  11. Veegertx

    Veegertx Honorable Member

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    Attached Files:

  12. ZaeliaBranford

    ZaeliaBranford New Member

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    the factory image restore is what the recovery disks say they do.
     
  13. 4Gig

    4Gig New Member

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    I have found that the recovery disks don't always behave exactly like you think that they should. In my case, with a Gateway laptop, the recovery disk would NOT format the MBR since there was already a bootloader there (GRUB in my case). I had to manually destroy the MBR. Then it worked fine.

    I would have expected the recovery to wipe out the old MBR no matter what. It seems to me that this is what recovery is all about.

    It also sounds like you may have other issues though.
     
  14. ZaeliaBranford

    ZaeliaBranford New Member

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  15. Veegertx

    Veegertx Honorable Member

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    ok that is different from a full 7 disk. My Dell upgrade disk is identical to a full 7 disk minus 1 file ei.cfg in sources folder that tell's what version it will install and the Channel is OEM.

    I am not sure your disks will support a full install. is missing some things
    Did you check and see in my link above if there was a Factory image restore?

    Other than that I can give you an xml should bring you to format screen to wipe it and start over
     
  16. Jgalon04

    Jgalon04 New Member

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    Hey all. Identical problem over here. Hp notebook. Had a virus. Mouse keyboard don't work unless I ctrl alt delete and then escape out of it. Then I get the same error that states I need to restart which I did and then got to the same place and same issue. Was this ever resolved?
     
  17. Veegertx

    Veegertx Honorable Member

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    http://windows7forums.com/windows-7-installation-upgrade/44265-installation-freezing-instantly-last-driver-loaded-disk-sys.html#post156386
    you can try that on a floppy or usb
    change processorArchitecture="amd64" to processorArchitecture="x86" if you don't have 64 bit

    found this
     
    #17 Veegertx, Dec 20, 2010
    Last edited: Dec 20, 2010
  18. hector11

    hector11 New Member

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    hello all, I am new and resorting to the forum for some help as HP technical support could not help me as my warranty expired 4 DAYS AGO!!!! anyway my HP G60 got a virus I attempted to do the system restore via the recovery console but that didnt work. Ordered the recovery discs thinking that was the end of it. well I go tru the process of the recover discs and get the same hang up at the restart now or later window. my cursor doesnt move or appear anywhere. hit ctrl alt del to restart and then get the same error message the OP states: "windows could not complete installation"

    was this ever resolved? i am desperate...thanks in advance
     
  19. hector11

    hector11 New Member

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    I was also tempted on removing the hard drive and formatting it on a desktop. I dunno if I can do that however since I am unsure if my recovery discs can support a full install on a wiped hard drive.
     
  20. Joe S

    Joe S Excellent Member

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    Do you have a recovery partition? On my nephew's old Compaq XP I just went into disk management and changed the recovery partition from primary to active and rebooted and followed prompts. It restored to new condition.
    Joe
     

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