remove dell suppport (spelled as shown on compatibility report)

Discussion in 'Windows 7 Installation' started by almitchell, Jul 10, 2010.

  1. almitchell

    almitchell Senior Member

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    An attempt to upgrade from Vista to Windows 7 fails multiple times with a compatibility problem with Dell Suppport. Installation appears to complete and then is restored back to Vista. I cannot find this program anywhere to remove it.
     
  2. TorrentG

    TorrentG Banned

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    Hi.

    Perhaps give Microsoft's Windows Installer CleanUp Utility and/or Revo Uninstaller a try to see if it comes up with it. If so, either will remove it well.

    Use Malwarebytes to scan the machine for malware also. Let it remove anything it finds.
     
  3. patcooke

    patcooke Microsoft MVP
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    Alternatively is a clean install an option for you?
     
  4. Mitchell_A

    Mitchell_A Excellent Member

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    Agreeing with Patcooke here,
    Clean installs are always best.
    You can even cheat backup a little.
    Just backup your programs, then when you go to install Windows, make sure you don't format the harddrive, all your files will be put in a folder called windows.old where you can copy what you need over, then use Disk Cleanup to delete to folder.
    Cheers :)
     
  5. almitchell

    almitchell Senior Member

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    Ran both uninstallers and malwarebits. Malwarebits removed a half dozen items, none of which effected the retry to upgtrade. Still got the same compatability error for Dell suppport (still spelled the same way with 3 "p's"). Next suggestion, please.
     
  6. almitchell

    almitchell Senior Member

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    As a last alternative. Such a pain to reinstall all programs and drivers.
     
  7. almitchell

    almitchell Senior Member

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    Probably woul;d have been as much work as all the failures, and I do like your name.
     
  8. Mitchell_A

    Mitchell_A Excellent Member

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    I like yours as well ;)
    So the problem is now fixed?
     
  9. almitchell

    almitchell Senior Member

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    Haven't done it yet. Waiting on someone with a miracle!
     
  10. Mitchell_A

    Mitchell_A Excellent Member

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    The Dell Supp"p"ort problem shouldn't affect the Upgrade even if you do choose that route, simply because it's not required.
    The compatibility report states it's not compatible, not that you can't perform an upgrade.

    Or at least it should, if not, my apologies.
     
  11. patcooke

    patcooke Microsoft MVP
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    It seems that your Dell pc originally came with some system support package produced by Dell, designed to run under Vista and which is not compatible with Win 7. Installing Win 7 as an upgrade rather than as a clean install has left all your programs installed and, because the Dell support package seems to be incompatible with Win 7, it throws a wobbler. The chances are that there are potential problems hiding behind the scenes which is why a clean install is always to be preferred. At this stage you can do one of two things - first just use the "big hammer" method to get rif the Dell support thing - identify whatever folder it is installed to and delete all associated files etc. This will probably cause you system to complain at startup and some registry entries but you can clean these up afterwards - not the most elegant solution but when you're stuck with some thing it can sort it. Sceond option is to restart from scratch - format your drive and do a clean install - in the long term I am certain this will be your best way to go - the Dell support problem is almost certainly just the tip of the iceberg in terms of potential problems of hangovers from an upgrade install.
     

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