Repeat BSODs

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by scotbruce, Feb 9, 2011.

  1. scotbruce

    scotbruce Well-Known Member

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    My partner's laptop has BSOD'd twice today and a handful of times since she bought it.

    Could someone please have a look at the (I think!) attached logs and let me know if they can see a/the problem?

    Thanks in advance.

    View attachment AcerAspire5742minidumpfiles.zip

    OS Name Microsoft Windows 7 Home Premium
    Version 6.1.7600 Build 7600
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Manufacturer Acer
    System Model Aspire 5742
    System Type x64-based PC
    Processor Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz, 2399 Mhz, 2 Core(s), 4 Logical Processor(s)
    BIOS Version/Date Acer V1.05, 24/08/2010
    SMBIOS Version 2.6
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume2
    Locale United Kingdom
    Hardware Abstraction Layer Version = "6.1.7600.16385"
    Time Zone GMT Standard Time
    Installed Physical Memory (RAM) 4.00 GB
    Total Physical Memory 3.68 GB
    Available Physical Memory 2.18 GB
    Total Virtual Memory 7.35 GB
    Available Virtual Memory 5.69 GB
    Page File Space 3.68 GB
    Page File C:\pagefile.sys
     
  2. Elmer

    Elmer Extraordinary Member

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    Your last 3 dump files give a stop error code: 0x7F.

    Its a stop error that ZoneAlarm firewall gives frequently. You have a couple of (?) options:

    ZoneAlarm Firewall is known to be a cause of BSOD's on many Windows 7 systems. Download the ZoneAlarm Remover - http://download.zonealarm.com/bin/fr...cpes_clean.exe. Uninstall ZoneAlarm through Programs and Features. Boot to safe mode and run the ZoneAlarm Remover. Reboot. Make sure that Windows Firewall is enabled.
    Alternatively
    Try this Microsoft hotfix if you wish to keep ZoneAlarm: Stop Error 0x07F when you run apps. that transfer data by the UDP protocol in Win 7. This fix may work, it may not.
     
    1 person likes this.
  3. Captain Jack

    Captain Jack Extraordinary Member

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    Hello and Welcome to W7F!

    Few things are going on. Lets start with basic. Uninstall AVG and Zone completely and use the uninstaller tool and remove the left over files. And install Microsoft Security essentials.

    Run a Hardware Diagnostic Hardware Diagnostic !! « Captain Debugger

    Code:
    UNEXPECTED_KERNEL_MODE_TRAP (7f)
    This means a trap occurred in kernel mode, and it's a trap of a kind
    that the kernel isn't allowed to have/catch (bound trap) or that
    is always instant death (double fault).  The first number in the
    bugcheck params is the number of the trap (8 = double fault, etc)
    Consult an Intel x86 family manual to learn more about what these
    traps are. Here is a *portion* of those codes:
    If kv shows a taskGate
            use .tss on the part before the colon, then kv.
    Else if kv shows a trapframe
            use .trap on that value
    Else
            .trap on the appropriate frame will show where the trap was taken
            (on x86, this will be the ebp that goes with the procedure KiTrap)
    Endif
    kb will then show the corrected stack.
    Arguments:
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: 0000000080050033
    Arg3: 00000000000006f8
    Arg4: fffff80002c8dec0
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x7f_8
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff80002cc4ca9 to fffff80002cc5740
    
    STACK_TEXT:  
    fffff800`00ba4d28 fffff800`02cc4ca9 : 00000000`0000007f 00000000`00000008 00000000`80050033 00000000`000006f8 : nt!KeBugCheckEx
    fffff800`00ba4d30 fffff800`02cc3172 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff800`00ba4e70 fffff800`02c8dec0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
    fffff880`06303c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x58
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!KiDoubleFaultAbort+b2
    fffff800`02cc3172 90              nop
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9
    
    FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
    
    BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
    
    Followup: MachineOwner
     
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  4. scotbruce

    scotbruce Well-Known Member

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    Created a system restore point, installed hotfix and was replying to this thread when - BSOD!

    Bye bye Zonealarm - you were a good and faithful friend, but no longer!
     
  5. Elmer

    Elmer Extraordinary Member

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    A couple of other things that could do with updating as well:

    mwlPSDFilter.sys Tue Jun 02 11:07:30 2009
    mwlPSDNServ.sys Tue Jun 02 11:07:39 2009
    mwlPSDVDisk.sys Tue Jun 02 11:15:29 2009
    EgisTec Inc. Fingerprint Biometrics

    RTKVHD64.sys Tue Jun 22 10:27:26 2010
    Realtek HD Audio R2.57
     

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