ResolveIT Earns Three Microsoft Solutions Partner Designations in Jamaica

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ResolveIT’s announcement that it has secured three Microsoft Solutions Partner designations — Modern Work, Infrastructure (Azure) and Security — marks a striking milestone for Jamaica’s technology sector and signals a step-change in the island’s ability to deliver enterprise-grade cloud, collaboration and cybersecurity services from a locally based provider. The Kingston-headquartered firm, founded in 2004 by Almando Cox, says the recognition positions ResolveIT as the first Jamaican ICT company to hold three Solutions Partner badges, and it frames a broader story about regional capability, talent retention, and the shifting balance between multinational vendors and locally rooted service firms.

A diverse team discusses near a large tech infographic mural in a modern conference room.Background​

ResolveIT began as a small IT-support shop and over two decades has evolved into a full-service information and communications technology (ICT) solutions firm with a regional footprint. The company publicly reports employing more than 60 people and supporting over 100 organisations across Jamaica and neighbouring territories, including Anguilla, Trinidad and Tobago, St Kitts and Nevis, The Bahamas and the US Virgin Islands. The three Microsoft designations announced by the firm cover core customer needs for productivity and collaboration (Modern Work), cloud infrastructure and hybrid architecture (Infrastructure/Azure), and cybersecurity, compliance and threat protection (Security).
Microsoft’s Solutions Partner program is the successor to the legacy competency system and is structured around measurable Partner Capability Scores that combine performance, skilling and customer success metrics. Attaining a Solutions Partner badge requires organisations to meet minimum score thresholds across these categories, maintain relevant skilling and certification levels among staff, and demonstrate customer outcomes. Microsoft’s partner program also carries an annual purchase fee for designation benefits and continues to evolve as cloud, AI and security demands change.

What the three Solutions Partner designations mean in practical terms​

Modern Work: Microsoft 365, Teams and productivity transformation​

The Modern Work designation signals capability across Microsoft 365 workloads — Teams, Exchange Online, SharePoint, OneDrive, endpoint management and Microsoft Viva — and an ability to migrate, configure and drive adoption of digital workplace tools.
  • For clients, a Modern Work partner should be able to:
  • Design and deliver Microsoft 365 migrations and tenant consolidations.
  • Implement Teams for collaboration, meetings and voice; configure Teams Rooms and certified devices.
  • Apply governance and compliance policies across Exchange and SharePoint.
  • Drive user adoption and training to realize productivity gains.
ResolveIT’s Modern Work credential means the company has demonstrated deployments and customer success stories that align to Microsoft’s Modern Work requirements, plus internal skilling to support those services at scale.

Infrastructure (Azure): cloud migration, hybrid and resilience​

An Infrastructure (Azure) Solutions Partner is focused on migrating on-premises workloads to Azure, building resilient cloud environments, and operating hybrid scenarios using Azure Stack, VPN/ExpressRoute connectivity and infrastructure-as-code.
  • Key customer benefits from a certified infrastructure partner include:
  • Modernized server, storage and networking architecture with cost optimisation.
  • Disaster recovery and backup designs aligned to industry standards.
  • Automation for provisioning, patching and monitoring.
  • Scalable platforms for grow-on-demand business needs.
This designation gives ResolveIT the formal backing to position itself as a primary cloud integrator in the Caribbean — helping local firms move core systems to Azure without outsourcing implementation to off-island consultancies.

Security: data protection, threat detection and compliance​

Microsoft’s Security Solutions Partner designation is awarded to organisations that can demonstrate integrated security practice across identity, endpoint protection, cloud workload protection and security operations.
  • A Security partner should offer:
  • Identity and access management (Azure AD, conditional access, MFA).
  • Endpoint protection and EDR/MDR capabilities.
  • Cloud-native security for Azure subscriptions and workloads.
  • Incident response processes, compliance support and threat hunting.
ResolveIT’s publicly stated focus on AI-driven cybersecurity, automated threat detection and edge computing is consistent with the overall direction of Microsoft security tooling, and the Security designation implies validated technical competence and customer references in this realm. Claims that an individual firm is “working in” AI-driven detection and edge compute are common industry positioning; the designation confirms the organisation has met Microsoft’s formal capability checks in security.

Why this matters for Jamaica and the Caribbean​

Local capability, global standards​

The three-designation milestone represents a local validation against global standards. For Jamaican organisations seeking enterprise IT services, the ability to engage a local partner that can both architect Azure solutions and secure them while delivering modern workplace transformations reduces friction, shortens procurement cycles and keeps knowledge and spend within the regional economy.

Competitive alternatives to multinational integrators​

Historically, high-tier Microsoft partner work in the Caribbean has been dominated by large multinational firms or regional integrators headquartered outside Jamaica. ResolveIT’s elevation signals that smaller, locally headquartered firms can meet the same technical and commercial thresholds required by multinational customers — narrowing the competitive gap and enabling Jamaican firms to own delivery and support closer to home.

Workforce development and skills retention​

The Solutions Partner designations require measurable skilling outcomes. Maintaining those credentials implies ongoing training investments and certification attainment among staff, which helps build a deeper pool of high-value cloud and security talent in Jamaica. That capacity is crucial for retaining skilled technologists locally instead of losing them to overseas employers.

The company’s trajectory and regional footprint​

ResolveIT traces its roots to 2004 and has repeatedly expanded from device repair and break/fix services into managed services, cloud migration, cybersecurity and digital transformation projects. Public statements and corporate materials report:
  • More than 20 years of operation in the Jamaican market.
  • A team of over 60 employees.
  • Support services for 100+ businesses and NGOs across multiple Caribbean jurisdictions.
  • A company Tech Academy and external training initiatives to upskill local practitioners.
Those operational facts underscore a transition from a support-first business model to a solutions-focused practice capable of delivering multi-cloud and security engagements. The triple Microsoft designation acts as a commercial accelerant: it opens access to partner go-to-market benefits, presales support, and Microsoft-backed resources that can be used to scale regional programs.

Strategic and technical implications for ResolveIT’s clients​

Faster cloud migrations with measurable guardrails​

Clients working with a partner credentialed for Infrastructure (Azure) should expect a structured approach to migration: landing zone design, identity integration, network architecture, cost governance and staged cutovers. The presence of a Modern Work capability reduces the coordination overhead between infrastructure and end-user migration projects.

Security-by-design becomes an achievable default​

Combined Infrastructure and Security designations enable delivery patterns where security is embedded into cloud architecture (identity-first, least privilege access, secure baselines, monitoring) rather than bolted on as a later add-on. For organisations with limited in-house security maturity, partnering with a provider holding both badges materially lowers risk.

Unified vendor relationship and single throat to choke​

One of the practical benefits for customers is simplified vendor management: a single partner can be responsible for infrastructure, collaboration tooling and security orchestration. That consolidation reduces vendor coordination cost, accelerates troubleshooting and centralises accountability.

Strengths and opportunities​

  • Validated technical capability: The Microsoft Solutions Partner badges are not cosmetic; they require demonstrable customer outcomes, skilling and performance metrics. Achieving three core solution-area designations proves a baseline of execution and knowledge.
  • Regional trust advantage: Being locally based allows faster response times, in-person engagements where necessary, and an understanding of Caribbean regulatory and operational nuances.
  • Talent building: ResolveIT’s Tech Academy and its emphasis on staff skilling align with Microsoft’s program expectations and create a pipeline for certified engineers and consultants.
  • Commercial leverage: Solutions Partner status unlocks go-to-market benefits such as co-selling opportunities and technical resources — useful when competing for larger, multi-jurisdictional deals.

Risks, caveats and sustainability challenges​

Maintenance costs and renewal burden​

Microsoft’s Solutions Partner framework is dynamic: maintaining designation status requires continuous delivery of customer outcomes, ongoing staff certification and, in some cases, an annual fee for benefits. Partners must sustain performance across multiple axes; otherwise, designations can be lost. This is a real commercial and operational cost that can strain small-to-medium providers.

Program changes at Microsoft​

Microsoft continues to refine partner programs and solution-area groupings. Public partner program updates have signalled consolidation of solution areas (for example, changes that combine Modern Work and Business Applications into broader AI Business Solutions and group Azure areas under Cloud & AI Platforms). Partners must adapt quickly to these shifts; dislocation in program rules can affect how designations map to market demand and benefits.

Vendor lock-in and architectural trade-offs​

Clients should be aware that deep Azure and Microsoft 365 orientation can create a degree of platform lock-in. While technical choices often justify this trade-off, organisations must assess portability, multi-cloud strategies, and data egress scenarios before committing fully.

Marketing claims that may be hard to independently verify​

Claims such as “first Jamaican firm to secure three designations” are meaningful, but external verification is not always straightforward. Microsoft Partner Center contains internal data; public directories are not always exhaustive. Readers should treat “first” claims as notable but understand that program records are centrally controlled and that independent public listings may not capture every partner milestone.

What customers should ask a Solutions Partner before signing a contract​

  • Request documented customer references for projects aligned to each Solutions Partner designation — Modern Work, Azure infrastructure and Security.
  • Ask for a clear skills matrix showing certified staff and their certification expiry dates.
  • Require a migration or security engagement plan with defined SLAs, runbooks and escalation paths.
  • Verify commercial terms around Microsoft licensing, CSP arrangements, and procurement transparency.
  • Seek a disaster recovery and post-migration operational model with cost estimates for ongoing managed services.
These questions help buyers convert a badge into predictable delivery and measurable outcomes.

Strategic next steps for ResolveIT and similar regional partners​

  • Deepen specializations: After achieving Solutions Partner status, pursuing Microsoft specializations (advanced specializations) in areas like Azure migration, identity and threat protection or modern endpoint management will further differentiate the company.
  • Scale managed services: Convert project revenue into recurring managed services contracts to stabilise cash flow while meeting Microsoft’s performance metrics.
  • Strengthen co-sell motions: Use Microsoft partner benefits to accelerate joint sales with Microsoft field sellers, particularly for public-sector and financial services opportunities in the Caribbean.
  • Invest in certification velocity: Keep certification pipelines active to replace expiring credentials and broaden staff skillsets into emerging areas such as Industry AI and cloud-native observability.
  • Clarify AI and edge claims: Where AI-driven cybersecurity or edge compute is marketed, publish clear use cases, pilot results and customer success metrics so buyers can judge maturity.

Broader industry context: what this means for the Caribbean tech ecosystem​

ResolveIT’s triple designation illustrates a maturing regional market where local providers can compete on the same technical terms as global integrators. That maturation benefits local entrepreneurs, governments and non-profits by widening the pool of partners capable of delivering complex cloud, collaboration and security projects.
At the same time, the region remains sensitive to external dynamics: global economic cycles affect cloud consumption, Microsoft’s program changes alter pathways to recognition, and limited access to capital can constrain local firms’ ability to scale rapidly. Public-private initiatives that support certification funding, technical training and co-investment in cloud centers could amplify the effect of these partner wins across the Caribbean.

How the market will likely react​

  • Larger regional enterprises and government agencies may be more willing to retain local firms for core cloud migrations and security operations, reducing reliance on external consultancies.
  • Multinationals will continue to compete for large transformation deals, but local partners with verified Microsoft credentials become preferred for ongoing managed services and regional rollouts.
  • Local talent markets could see upward pressure on skilled engineers as partners like ResolveIT expand service lines and hire for cloud, security and AI roles.
  • The presence of skilled partners may accelerate Microsoft platform adoption among Caribbean SMEs seeking compliant, resilient and collaborative cloud environments.

Final analysis and conclusion​

ResolveIT’s attainment of Modern Work, Infrastructure (Azure) and Security Solutions Partner designations is an important signal for Jamaica’s technology sector. The badges validate technical competence across high-demand solution areas and create tangible advantages for the company’s customers: faster cloud journeys, integrated security, and locally delivered modern workplace transformations.
The milestone also highlights the operational discipline required to earn and maintain Microsoft recognition: sustained customer success, continual skilling, and an operational model that converts project wins into managed, measurable outcomes. While the claim to be the “first Jamaican ICT firm” with three designations is notable, program records are centrally held and public directories are imperfect; nevertheless, the achievement stands as a strong indicator of local capability and ambition.
For organisations in the Caribbean considering cloud or security transformation, the emergence of local, Microsoft-validated partners reduces implementation risk and improves access to ongoing support. For ResolveIT and peers, the challenge now is to convert designation momentum into scaled delivery, higher-margin managed services, and demonstrable customer outcomes — while navigating program changes, the costs of renewal and the rapidly changing AI and security landscape.
ResolveIT’s move also serves as a reminder that with disciplined investment in people, processes and certified practices, regional tech firms can compete at global standards — and that is ultimately good news for digital resilience, sovereign capability and the economic opportunities technology can unlock across the Caribbean.

Source: Jamaica Observer ResolveIT becomes first Jamaican ICT firm to earn triple Microsoft Solutions Partner status - Jamaica Observer
 

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