San Diego County's recent third-place recognition in the 2025 Digital Counties Survey underscores its commitment to leveraging artificial intelligence (AI) and modernization to enhance public services for its 3.3 million residents.
AI Integration and Digital Modernization
The County Technology Office (CTO) has been at the forefront of integrating AI to streamline operations and improve service delivery. A notable initiative includes the use of AI to rewrite website content, enabling subject matter experts to work more efficiently and ensuring that information is accessible and up-to-date. This effort aligns with the county's broader goal of enhancing public access and engagement through digital platforms.
To ensure responsible AI adoption, the county established a board-level AI committee and initiated a pilot program with Microsoft Copilot, involving over 200 employees. These steps aim to equip staff with the necessary tools and knowledge to implement AI solutions effectively, thereby enhancing the quality and responsiveness of public services.
Advancements in Digital Equity and Broadband Access
Recognizing the importance of digital equity, San Diego County has undertaken significant efforts to expand internet access, particularly in remote areas. The county is working to provide internet connectivity to over 1,000 remote households and is replacing outdated copper lines with Starlink technology in remote fire stations and parks. These initiatives are crucial in bridging the digital divide and ensuring that all residents have access to essential online services.
Enhancements in Public Safety and Emergency Response
The county has also prioritized public safety through technological advancements. The implementation of AI-powered wildfire detection cameras and the development of precise evacuation zones using Genasys EVAC technology exemplify this commitment. These tools enhance the county's ability to respond swiftly and effectively to emergencies, thereby safeguarding the community.
Commitment to Responsible AI Governance
In April 2025, the San Diego County Board of Supervisors directed officials to develop a formal policy governing the use of AI across county operations. This initiative aims to ensure that AI technologies are leveraged strategically to improve service delivery without compromising equity, privacy, or public trust. The proposed framework will outline how AI is deployed and establish measures to protect employees and constituents, reflecting the county's dedication to responsible and ethical AI adoption. (techxplore.com)
Conclusion
San Diego County's recognition in the 2025 Digital Counties Survey highlights its proactive approach to integrating AI and modernizing services. Through strategic initiatives in digital equity, public safety, and responsible AI governance, the county is setting a benchmark for how local governments can harness technology to enhance service delivery and community engagement.
Source: GovTech Digital Counties 2025: San Diego County Recognized for AI, Modernization
