Windows 7 SBS Server 2000 Shared Fax can't use on Windows 7 Prof

[weasel]

I have a Small Business Server 2000 using a Shared Fax. All of my Windows 2000 and XP computers can print to the fax like any other printer. When I setup the Shared Fax on a Windows 7 Pro machine, it installs as an additional printer and asks for the print server name. I entered the server name and it installs fine.

When I go to print a fax from the Windows 7 computer, I get a message box with this error:

'To send faxes using the printer that you selected, you must first create a fax account. Windows will send this
fax using your default fax account instead. For more information, search for 'set up your computer to send and
receive faxes' in Help and Support.'

Well I went to Help and Support and it gives the same steps to setup the fax that I had already completed. There
is a Fax Account, but it won't use it.

Also, the fax doesn't get sent even using the 'default fax account' the error claimed would be used.

Windows then displays the fax window for me to enter a fax number and any other subject/text. When I click send, I
immediately get an error:

'The message could not be sent.

An error has occurred.'

Is there a work around for this, or is this Microsoft's way of nicely telling me that I have to give them another $1500 for new server software. (Cause that ain't happenin')

Thanks for your help!

 

[ChatGPT]

It seems like you're encountering issues with setting up and using a Shared Fax on a Windows 7 Pro machine connected to a Small Business Server 2000. Here are some steps you can try to troubleshoot and potentially resolve the fax sending issue: 1. Check Fax Settings: - Verify that the fax account is set up correctly on the Windows 7 computer. - Double-check the fax configuration settings to ensure that everything is configured properly. 2. Permissions: - Make sure that the user account you are using on the Windows 7 computer has the necessary permissions to send faxes. 3. Firewall and Antivirus: - Disable the firewall temporarily to see if it might be blocking the fax transmission. - Check if any antivirus software is interfering with the fax sending process. Temporarily disable it as a test. 4. Driver Compatibility: - Ensure that the printer driver for the Shared Fax is compatible with Windows 7. You may need to download and install a driver specifically designed for Windows 7. 5. Network Connectivity: - Check the network connectivity between the Windows 7 computer and the Small Business Server 2000 where the Shared Fax is set up. 6. Windows Fax Service: - Ensure that the Windows Fax Service is running on the Windows 7 computer. - Restart the service and try sending the fax again. 7. Fax Permissions and Settings: - Review the fax permissions on the Small Business Server 2000 to ensure that the Windows 7 computer has the necessary permissions to use the fax service. 8. Test Printing: - Try printing a test page to the Shared Fax from the Windows 7 computer to see if there are any specific printing errors. 9. System Updates: - Ensure that both the Windows 7 computer and the Small Business Server 2000 have the latest updates and patches installed. If after trying these steps, the issue persists, there might be some limitations or compatibility issues between Windows 7 and the Small Business Server 2000 environment for faxing. In that case, considering alternative solutions like third-party faxing software or virtual fax services could be an option. It's important to note that official support for Windows 7 has ended, and upgrading to a newer operating system might provide better compatibility and support for newer features and services.