Windows 7 Seeking Help for BSOD Issue

soupbox9 · Feb 11, 2013

Hello, anyone that can help me out with this bsod problem. Thanks

koolkat77 · Feb 12, 2013

PS: Did you use Ccleaner before creating your thread here? That might have deleted your dump file.

Do not use Ccleaner while we're troubleshooting.

Problematic Software:

Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

Code:

Start Menu\Programs\Advanced SystemCare 6    Public:Start Menu\Programs\Advanced SystemCare 6    Public

Advance SystemCare is a known cause to BSOD-s. Uninstall it with the...

koolkat77 · Feb 12, 2013

Can you upload the dump files:
Link Removed

koolkat77 · Feb 12, 2013

PS: Did you use Ccleaner before creating your thread here? That might have deleted your dump file.

Do not use Ccleaner while we're troubleshooting.

Problematic Software:

Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

Code:

Start Menu\Programs\Advanced SystemCare 6    Public:Start Menu\Programs\Advanced SystemCare 6    Public

Advance SystemCare is a known cause to BSOD-s. Uninstall it with the free version of Revo Uninstaller in Advance Mode so you're allowed to remove left over registry of that program.

Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Avast! can contribute in BSOD-s. Please uninstall it for testing purpose:

Code:

Start Menu\Programs\avast! Free Antivirus    Public:Start Menu\Programs\avast! Free Antivirus    Public

Use Avast! removal tool from this link:

Link Removed

Replace with MS security essentials and Malwarebytes (free):

Make a full scan with both separately after installation.

Perform a clean boot:

Perform a clean startup to determine whether background programs are interfering with your game or program

Perform a system file check as explained in this link:

Link Removed

Run Disk Check on your hard drive:

Link Removed

Post back the results.

soupbox9 · Feb 12, 2013

Hello koolkat, thanks for the advice. Yeah didn't mean to erase the dumps. The last blue screen had driver power state failure. technical info. 0x0000009F (0x0000000000000003, 0xFFFFFA8008A9BA00, 0xFFFFF80000B9C3D8, 0xFFFFF98006AC8AB0). The Malwarebytes had 18 files that were problems. The Microsoft Security Essentials found 3 problem with java. Clean startup, system file checker, and CHKDSK found nothing wrong.

soupbox9 · Feb 12, 2013

here the malwarebytes log

koolkat77 · Feb 12, 2013

Do you have anything connected to your USB port? And did you make any changes to your system recently hardware/software wise?

soupbox9 · Feb 12, 2013

just a mice in the usb. Hardware no, software update from mozilla, adobe.

koolkat77 · Feb 12, 2013

Alright, please run driver verifier according to these settings: Link Removed
Upload the reports you get in next 36 hours.

soupbox9 · Feb 13, 2013

Cant get the computer to start in normal mode after the driver verifier. The two files came up when starting back up in safe mode as files that help describe the problem.

koolkat77 · Feb 14, 2013

Doesn't look like you were able to run verifier at all.

Try disabling verifier from safe mode.

soupbox9 · Feb 15, 2013

Disable verifier. Reboot in normal mode and after the windows logo screen goes black and stays till bsod comes up.

soupbox9 · Feb 15, 2013

file://localhost/C:/Program%20Files%20(x86)/NirSoft/BlueScreenView/report.html
is the ntoskrnl.exe the problem?

Windows 7 Seeking Help for BSOD Issue

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