I've already exhausted that option. My problem may stem from the fact my OS is an upgrade from Vista and not a clean install, supplied in 2 CD's from the Manufacturer Toshiba. Bought it just prior to the release of 7 and took advantage of the free upgrade offer from Microsoft. Issues I'm having, Windows fails to install/recognise my android phone (Galaxy S) and the software for a new deskjet printer fails to install. I'm tempted to reinstall the OS again. Although the upgrade process did not affect any of my previously installed software (MS Office etc), I'm wondering if that would still be the case 2nd time around.