Shut Down Failure

Doing this for my friend. Monday(Oct 25th) he turned on his [COLOR=#0072bc !important][COLOR=#0072bc !important]computer[/COLOR][/COLOR] to see the date two years off and his cookies and [COLOR=#0072bc !important][COLOR=#0072bc !important]temp [COLOR=#0072bc !important]files[/COLOR][/COLOR][/COLOR] deleted. He didn't think much of it.


Now when his computer is plugged in and he shuts down, it restarts. If the computer is plugged in(running on battery power) it shuts down fine, and if he shuts it down and plugs it in after it has shut down, its fine.

I looked through event viewer and found two interesting logs:

Error: Unexpected failure. Error code: D@01010004. Source: VDS Basic Provider


Critical: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Source: Kernel-Power

So...I don't know where to begin, but I know kernel things arent fun. Any suggestions?

Windows 7 Home
Dell, Insprion

1545, Pentium Dual-Core CPU T4300@2.10GHz
3 gigs of RAM
64-big OS

Hello and welcome.


Copy the files in there to any other folder then zip them. Attach the zip to a post here and we'll help ya out with the solution(s).

I couldn't find that path, neither through just going through each step or typing it out

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