Windows 7 Shut Down Failure

Stevepac

New Member
Doing this for my friend. Monday(Oct 25th) he turned on his [COLOR=#0072bc !important][COLOR=#0072bc !important]computer[/COLOR][/COLOR] to see the date two years off and his cookies and [COLOR=#0072bc !important][COLOR=#0072bc !important]temp [COLOR=#0072bc !important]files[/COLOR][/COLOR][/COLOR] deleted. He didn't think much of it.

HOWEVER

Now when his computer is plugged in and he shuts down, it restarts. If the computer is plugged in(running on battery power) it shuts down fine, and if he shuts it down and plugs it in after it has shut down, its fine.

I looked through event viewer and found two interesting logs:

Error: Unexpected failure. Error code: D@01010004. Source: VDS Basic Provider

and

Critical: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Source: Kernel-Power

So...I don't know where to begin, but I know kernel things arent fun. Any suggestions?

Windows 7 Home
Dell, Insprion
Link Removed - Invalid URL
1545, Pentium Dual-Core CPU [email protected]
3 gigs of RAM
64-big OS
 
Hello and welcome.

C:\Windows\Minidump

Copy the files in there to any other folder then zip them. Attach the zip to a post here and we'll help ya out with the solution(s).
 
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