I am using a logitech USB headset which works on Windows 7 Professional edition, however I have an issue with the reliablity of the sound.
there are 2 parts to this issue:
Firstly,
If I right click on the speaker Icon by the clock and click playback devices, the headset shows in the list correctly, and I can click properties in this box.
If I then edit any of the settings in the properties for the headset, (e.g. disable exclusive mode, disable enhancements, change the icon for the device), then click apply and then OK. I can then go back into the properties box and NONE of the changes have been saved.
Secondly,
If I am browsing using internet explorer (or firefox, or even HTML messages with web-based pictures in outlook) and listening to music, or talking on the VoIP phone system (Skype & Swyx).
When I scroll down using the scroll bar on the right hand side or using the scroll wheel on the mouse, I hear a clicking sound (not a windows sound, it still does it if all windows sounds are disabled, it is more an interuption of the sound from the headset). It may then suddenly go silent whilst scrolling, or it may go into a hissing white noise sound.
The solution to this is to scroll up and down until the corrrect sound returns.
this causes big issues when I am trying to have a phone call with a customer and provide support information from internet explorer!
Does anyone have any ideas how to solve either of the issues, (preferably the second one, I can live with the first one as it works!!)
Thanks very much in advance
Ian
there are 2 parts to this issue:
Firstly,
If I right click on the speaker Icon by the clock and click playback devices, the headset shows in the list correctly, and I can click properties in this box.
If I then edit any of the settings in the properties for the headset, (e.g. disable exclusive mode, disable enhancements, change the icon for the device), then click apply and then OK. I can then go back into the properties box and NONE of the changes have been saved.
Secondly,
If I am browsing using internet explorer (or firefox, or even HTML messages with web-based pictures in outlook) and listening to music, or talking on the VoIP phone system (Skype & Swyx).
When I scroll down using the scroll bar on the right hand side or using the scroll wheel on the mouse, I hear a clicking sound (not a windows sound, it still does it if all windows sounds are disabled, it is more an interuption of the sound from the headset). It may then suddenly go silent whilst scrolling, or it may go into a hissing white noise sound.
The solution to this is to scroll up and down until the corrrect sound returns.
this causes big issues when I am trying to have a phone call with a customer and provide support information from internet explorer!
Does anyone have any ideas how to solve either of the issues, (preferably the second one, I can live with the first one as it works!!)
Thanks very much in advance
Ian