STOP: 0x0000001E

#1
I've been trying to track the cause of this BSOD down for a few months now. I've updated all the drivers, scanned drives and memory for errors, but nothing seems to point in a useful direction.

I work on a laptop connected to an external screen for a dual display setup. This is the same with little deviation. The BSOD almost always fires on my home setup shortly after I boot, but while I'm at my office everything works perfectly fine. Most recently, I left the laptop running while I drove from work to home, plugged the external display in, and after a few minutes: BSOD. After the initial BSOD, everything was fine. The only difference in setup is I use a different display at work than at home. I've updated the drivers for the displays, but noticed no change in the frequency of the BSODs. I don't think I have ever seen the BSOD occur while only using the laptop's display.

I'm hoping some professionals could be so kind as to analyze my most recent crash dump and give me any leads. Any info at all would be appreciated. :)
 


Attachments

usasma

Fantastic Member
Microsoft Community Contributor
#2
Try changing cables on the display(s).

From the uploaded reports:

We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website). Be sure to update ALL controllers on the motherboard! I STRONGLY suggest not using controller drivers older than mid-2012 with SSD's.
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): http://crystalmark.info/?lang=en
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - http://www.techsupportforum.com/forums/f299/cant-find-the-cause-of-bsod-f4-613075.html#post3537179
05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives: https://www.eightforums.com/bsod-cr...-pc-reboots-when-waking-sleep.html#post169956
27 Feb 2013 - I'm starting to see much better reliability with SSD's using current (mid-2012 and later) storage drivers. I have withdrawn my objections to using these devices in everyday systems.
The memory dump blames NETw5s64.sys - a driver for your wireless network adapter. Please download the latest Win7 compatible version from the HP website. Then un-install the current version and install the freshly downloaded one. Monitor for further BSOD's.

Also:
Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

Please understand that this is an HP system - and as such there are numerous un-needed storage drivers loading (and showing in the memory dump). Please attempt to update these, but don't spend a lot of time on it. I have made notes on those drivers that need updates.

iirsp.sys Tue Dec 13 16:47:54 2005 (439F418A)
Intel Raid StorPort Driver
http://www.carrona.org/drivers/driver.php?id=iirsp.sys

nfrd960.sys Tue Jun 6 17:11:48 2006 (4485EF94)
IBM ServeRAID Controller Driver
http://www.carrona.org/drivers/driver.php?id=nfrd960.sys

adpu320.sys Tue Feb 27 19:04:15 2007 (45E4C6FF)
Adaptec .NET Ultra320 Driver
http://www.carrona.org/drivers/driver.php?id=adpu320.sys

This one must be updated:
UsbFltr.sys Mon Apr 9 06:09:44 2007 (461A10E8)
Ortek USB Keypad Driver by Waytech Development (may be a part of Razer Tarantula drivers also)
http://www.carrona.org/drivers/driver.php?id=UsbFltr.sys

adpahci.sys Tue May 1 13:30:09 2007 (46377921)
Adaptec Windows SATA Storport Driver
http://www.carrona.org/drivers/driver.php?id=adpahci.sys

arc.sys Thu May 24 17:27:55 2007 (4656035B)
Adaptec RAID Storport Driver
http://www.carrona.org/drivers/driver.php?id=arc.sys

SiSRaid2.sys Wed Sep 24 14:28:20 2008 (48DA86C4)
SiS RAID Stor Miniport Driver
http://www.carrona.org/drivers/driver.php?id=SiSRaid2.sys

sisraid4.sys Wed Oct 1 17:56:04 2008 (48E3F1F4)
SiS AHCI Stor-Miniport Driver
http://www.carrona.org/drivers/driver.php?id=sisraid4.sys

adp94xx.sys Fri Dec 5 18:54:42 2008 (4939BF42)
Adaptec HostRAID SAS Driver
http://www.carrona.org/drivers/driver.php?id=adp94xx.sys

lsi_fc.sys Tue Dec 9 17:46:09 2008 (493EF531)
LSI Logic Fusion-MPT FC Driver (StorPort)
http://www.carrona.org/drivers/driver.php?id=lsi_fc.sys

arcsas.sys Wed Jan 14 14:27:37 2009 (496E3CA9)
Adaptec SAS/SATA-II RAID WS03 Controller
http://www.carrona.org/drivers/driver.php?id=arcsas.sys

ql2300.sys Thu Jan 22 18:05:06 2009 (4978FBA2)
QLogic Miniport Driver for QLA2300 Adapter
http://www.carrona.org/drivers/driver.php?id=ql2300.sys

vsmraid.sys Fri Jan 30 20:18:57 2009 (4983A701)
VIA RAID driver for X86-32
http://www.carrona.org/drivers/driver.php?id=vsmraid.sys

elxstor.sys Tue Feb 3 17:52:11 2009 (4988CA9B)
Storport Miniport Driver for LightPulse HBAs
http://www.carrona.org/drivers/driver.php?id=elxstor.sys

stexstor.sys Tue Feb 17 18:03:36 2009 (499B4248)
Promise SuperTrak EX Series Driver
http://www.carrona.org/drivers/driver.php?id=stexstor.sys

amdsbs.sys Fri Mar 20 14:36:03 2009 (49C3E213)
AMD AHCI Compatible Controller driver
http://www.carrona.org/drivers/driver.php?id=amdsbs.sys

lsi_scsi.sys Thu Apr 16 18:13:50 2009 (49E7AD9E)
LSI SCSI driver
http://www.carrona.org/drivers/driver.php?id=lsi_scsi.sys

Update this one, if available at the HP website:

HpqKbFiltr.sys Wed Apr 29 09:48:30 2009 (49F85AAE)
HP Quick Launch Buttons HpqKbFiltr Keyboard Filter driver
http://www.carrona.org/drivers/driver.php?id=HpqKbFiltr.sys

lsi_sas.sys Mon May 18 20:20:23 2009 (4A11FB47)
LSI SAS driver
http://www.carrona.org/drivers/driver.php?id=lsi_sas.sys

lsi_sas2.sys Mon May 18 20:31:48 2009 (4A11FDF4)
LSI SAS driver
http://www.carrona.org/drivers/driver.php?id=lsi_sas2.sys

megasas.sys Mon May 18 21:09:46 2009 (4A1206DA)
MEGASAS RAID Controller Driver
http://www.carrona.org/drivers/driver.php?id=megasas.sys

ql40xx.sys Mon May 18 21:18:11 2009 (4A1208D3)
QLogic iSCSI Storport Miniport
http://www.carrona.org/drivers/driver.php?id=ql40xx.sys

MegaSR.sys Mon May 18 21:25:54 2009 (4A120AA2)
LSI MegaRAID Software RAID Driver
http://www.carrona.org/drivers/driver.php?id=MegaSR.sys

Update this one from the Intel website: http://downloadcenter.intel.com
iaStor.sys Thu Jun 4 21:53:40 2009 (4A287AA4)
Intel Storage drivers
http://www.carrona.org/drivers/driver.php?id=iaStor.sys

Please either update this one - or un-install the older CD/DVD program that it belongs to:

PxHlpa64.sys Tue Jun 23 19:16:35 2009 (4A416253)
Sonic CD/DVD driver (used by many different CD/DVD programs)
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys

Please update this one if available at the HP website:

enecir.sys Sun Jun 28 22:17:30 2009 (4A48243A)
ENE Consumer IR Driver for eHome
http://www.carrona.org/drivers/driver.php?id=enecir.sys

Please update this one if available at the HP website:

Rt64win7.sys Mon Jul 13 02:31:43 2009 (4A5AD4CF)
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys

Update this one from the Intel website: http://downloadcenter.intel.com
intelide.sys Mon Jul 13 19:19:48 2009 (4A5BC114)
Intel IDE storage driver
http://www.carrona.org/drivers/driver.php?id=intelide.sys

Please update this one if available at the HP website:

jmcr.sys Mon Jul 20 07:39:02 2009 (4A645756)
JMicron JMB38X Memory Card Reader Driver
http://www.carrona.org/drivers/driver.php?id=jmcr.sys

Please update this one if available at the HP website:

agrsm64.sys Tue Jul 21 14:03:31 2009 (4A6602F3)
Agere Systems Soft Modem
http://www.carrona.org/drivers/driver.php?id=agrsm64.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Wed Mar 27 23:41:55.303 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032713-18860-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime:[B]0 days 13:32:38.349[/B]
*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
Probably caused by :[B]NETw5s64.sys ( NETw5s64+c3f4 )[/B]
BugCheck [B]1E, {ffffffffc000001d, fffff880009ad570, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments: 
Arg1: ffffffffc000001d, The exception code that was not handled
Arg2: fffff880009ad570, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c000001d
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]X64_0x1E_c000001d_BAD_IP_NETw5s64+c3f4[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: [B]1596[/B]
  BIOS Version                  F.04
  BIOS Release Date             09/10/2009
  Manufacturer                  Hewlett-Packard
  Product Name                  HP Pavilion dv7 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Wed Mar 27 23:41:55.303 2013 (UTC - 4:00)**************************
[COLOR=RED][B]iirsp.sys                   Tue Dec 13 16:47:54 2005 (439F418A)[/B][/COLOR]
[COLOR=RED][B]nfrd960.sys                 Tue Jun  6 17:11:48 2006 (4485EF94)[/B][/COLOR]
[COLOR=RED][B]adpu320.sys                 Tue Feb 27 19:04:15 2007 (45E4C6FF)[/B][/COLOR]
[COLOR=RED][B]UsbFltr.sys                 Mon Apr  9 06:09:44 2007 (461A10E8)[/B][/COLOR]
[COLOR=RED][B]adpahci.sys                 Tue May  1 13:30:09 2007 (46377921)[/B][/COLOR]
[COLOR=RED][B]arc.sys                     Thu May 24 17:27:55 2007 (4656035B)[/B][/COLOR]
[COLOR=RED][B]SiSRaid2.sys                Wed Sep 24 14:28:20 2008 (48DA86C4)[/B][/COLOR]
[COLOR=RED][B]sisraid4.sys                Wed Oct  1 17:56:04 2008 (48E3F1F4)[/B][/COLOR]
[COLOR=RED][B]adp94xx.sys                 Fri Dec  5 18:54:42 2008 (4939BF42)[/B][/COLOR]
[COLOR=RED][B]lsi_fc.sys                  Tue Dec  9 17:46:09 2008 (493EF531)[/B][/COLOR]
[COLOR=RED][B]arcsas.sys                  Wed Jan 14 14:27:37 2009 (496E3CA9)[/B][/COLOR]
[COLOR=RED][B]ql2300.sys                  Thu Jan 22 18:05:06 2009 (4978FBA2)[/B][/COLOR]
[COLOR=RED][B]vsmraid.sys                 Fri Jan 30 20:18:57 2009 (4983A701)[/B][/COLOR]
[COLOR=RED][B]elxstor.sys                 Tue Feb  3 17:52:11 2009 (4988CA9B)[/B][/COLOR]
[COLOR=RED][B]stexstor.sys                Tue Feb 17 18:03:36 2009 (499B4248)[/B][/COLOR]
[COLOR=RED][B]amdsbs.sys                  Fri Mar 20 14:36:03 2009 (49C3E213)[/B][/COLOR]
[COLOR=RED][B]lsi_scsi.sys                Thu Apr 16 18:13:50 2009 (49E7AD9E)[/B][/COLOR]
[COLOR=RED][B]HpqKbFiltr.sys              Wed Apr 29 09:48:30 2009 (49F85AAE)[/B][/COLOR]
GEARAspiWDM.sys             Mon May 18 08:17:04 2009 (4A1151C0)
[COLOR=RED][B]lsi_sas.sys                 Mon May 18 20:20:23 2009 (4A11FB47)[/B][/COLOR]
[COLOR=RED][B]lsi_sas2.sys                Mon May 18 20:31:48 2009 (4A11FDF4)[/B][/COLOR]
[COLOR=RED][B]megasas.sys                 Mon May 18 21:09:46 2009 (4A1206DA)[/B][/COLOR]
[COLOR=RED][B]ql40xx.sys                  Mon May 18 21:18:11 2009 (4A1208D3)[/B][/COLOR]
[COLOR=RED][B]MegaSR.sys                  Mon May 18 21:25:54 2009 (4A120AA2)[/B][/COLOR]
[COLOR=RED][B]iaStor.sys                  Thu Jun  4 21:53:40 2009 (4A287AA4)[/B][/COLOR]
[COLOR=RED][B]PxHlpa64.sys                Tue Jun 23 19:16:35 2009 (4A416253)[/B][/COLOR]
[COLOR=RED][B]enecir.sys                  Sun Jun 28 22:17:30 2009 (4A48243A)[/B][/COLOR]
[COLOR=RED][B]Rt64win7.sys                Mon Jul 13 02:31:43 2009 (4A5AD4CF)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
[COLOR=RED][B]intelide.sys                Mon Jul 13 19:19:48 2009 (4A5BC114)[/B][/COLOR]
[COLOR=RED][B]jmcr.sys                    Mon Jul 20 07:39:02 2009 (4A645756)[/B][/COLOR]
[COLOR=RED][B]agrsm64.sys                 Tue Jul 21 14:03:31 2009 (4A6602F3)[/B][/COLOR]
NETw5s64.sys                Wed Jan 13 11:37:13 2010 (4B4DF6B9)
amdsata.sys                 Thu Mar 18 20:45:17 2010 (4BA2C91D)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
nvstor.sys                  Fri Mar 19 16:45:11 2010 (4BA3E257)
nvraid.sys                  Fri Mar 19 16:59:20 2010 (4BA3E5A8)
stwrt64.sys                 Wed Mar 24 00:01:24 2010 (4BA98E94)
HpSAMD.sys                  Tue Apr 20 14:32:18 2010 (4BCDF332)
iaStorV.sys                 Thu Jun 10 20:46:19 2010 (4C11875B)
nvBridge.kmd                Sat Oct 16 13:06:16 2010 (4CB9DB88)
hpdskflt.sys                Fri May 13 14:47:02 2011 (4DCD7CA6)
Accelerometer.sys           Fri May 13 14:47:02 2011 (4DCD7CA6)
SynTP.sys                   Thu Oct 13 22:34:52 2011 (4E979FCC)
avgrkx64.sys                Thu Sep 13 20:41:40 2012 (50527D44)
avgtdia.sys                 Thu Sep 20 21:25:33 2012 (505BC20D)
wacomrouterfilter.sys       Fri Oct 12 12:54:51 2012 (50784B5B)
avgidsha.sys                Sun Oct 14 21:22:54 2012 (507B656E)
avgidsdrivera.sys           Mon Oct 22 06:47:11 2012 (5085242F)
nvhda64v.sys                Wed Dec 19 00:41:41 2012 (50D15395)
wachidrouter.sys            Wed Dec 19 18:01:07 2012 (50D24733)
avgtpx64.sys                Tue Jan 29 05:44:37 2013 (5107A815)
avgldx64.sys                Thu Feb  7 22:14:24 2013 (51146D90)
avgloga.sys                 Thu Feb  7 22:14:29 2013 (51146D95)
avgmfx64.sys                Thu Feb  7 22:14:48 2013 (51146DA8)
nvlddmkm.sys                Sat Feb  9 18:13:08 2013 (5116D804)
[/font]
http://www.carrona.org/drivers/driver.php?id=iirsp.sys
http://www.carrona.org/drivers/driver.php?id=nfrd960.sys
http://www.carrona.org/drivers/driver.php?id=adpu320.sys
http://www.carrona.org/drivers/driver.php?id=UsbFltr.sys
http://www.carrona.org/drivers/driver.php?id=adpahci.sys
http://www.carrona.org/drivers/driver.php?id=arc.sys
http://www.carrona.org/drivers/driver.php?id=SiSRaid2.sys
http://www.carrona.org/drivers/driver.php?id=sisraid4.sys
http://www.carrona.org/drivers/driver.php?id=adp94xx.sys
http://www.carrona.org/drivers/driver.php?id=lsi_fc.sys
http://www.carrona.org/drivers/driver.php?id=arcsas.sys
http://www.carrona.org/drivers/driver.php?id=ql2300.sys
http://www.carrona.org/drivers/driver.php?id=vsmraid.sys
http://www.carrona.org/drivers/driver.php?id=elxstor.sys
http://www.carrona.org/drivers/driver.php?id=stexstor.sys
http://www.carrona.org/drivers/driver.php?id=amdsbs.sys
http://www.carrona.org/drivers/driver.php?id=lsi_scsi.sys
http://www.carrona.org/drivers/driver.php?id=HpqKbFiltr.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=lsi_sas.sys
http://www.carrona.org/drivers/driver.php?id=lsi_sas2.sys
http://www.carrona.org/drivers/driver.php?id=megasas.sys
http://www.carrona.org/drivers/driver.php?id=ql40xx.sys
http://www.carrona.org/drivers/driver.php?id=MegaSR.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=enecir.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=intelide.sys
http://www.carrona.org/drivers/driver.php?id=jmcr.sys
http://www.carrona.org/drivers/driver.php?id=agrsm64.sys
http://www.carrona.org/drivers/driver.php?id=NETw5s64.sys
http://www.carrona.org/drivers/driver.php?id=amdsata.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=nvstor.sys
http://www.carrona.org/drivers/driver.php?id=nvraid.sys
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
http://www.carrona.org/drivers/driver.php?id=HpSAMD.sys
http://www.carrona.org/drivers/driver.php?id=iaStorV.sys
http://www.carrona.org/drivers/driver.php?id=nvBridge.kmd
http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgtdia.sys
http://www.carrona.org/drivers/driver.php?id=wacomrouterfilter.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=wachidrouter.sys
http://www.carrona.org/drivers/driver.php?id=avgtpx64.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 


Last edited:
#3
Thanks so much! I had no idea I had so many out-of-date drivers. Apparently I need to do better maintaining my system. I'll update the drivers as you mentioned and add more information if the BSOD occurs again.
 


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