Stuck at Shut down

Discussion in 'Windows 7 Help and Support' started by Robegw, Sep 11, 2010.

  1. Robegw

    Robegw New Member

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    This started happening a few weeks ago, when I tried shutting down it would just get stuck at the "Logging off" screen and after a while I would get a BSOD and it would restart itself. I have already tried looking for solutions but none of them have fixed it so far.
    I have a Toshiba L505D and I'm running Windows 7 Home Premium, if that helps. I've also attached the minidump. Thanks!
     

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  2. TorrentG

    TorrentG Banned

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    #2 TorrentG, Sep 11, 2010
    Last edited: Sep 11, 2010
    Robegw and (deleted member) like this.
  3. Robegw

    Robegw New Member

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    Wow! Thanks for the super quick reply. I did all you mentioned except for updating the Bluetooth driver because I'm having trouble with the installer. But so far it's shutting down quicker than ever. Thanks a lot.
     
  4. Robegw

    Robegw New Member

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    Well it seems it went back to it's old ways. I edited some settings in Energy Options, because when I installed the Toshiba Value pack it went back to the default settings. All I did was lower the brightness when using the battery and to do nothing when I close lid. Here's the new minidump file.
     

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  5. TorrentG

    TorrentG Banned

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    Update your Realtek HD Audio driver:

    RTKVHD64 RTKVHD64.sys Tue Jul 28 09:00:05 2009

    RtkHDAudio

    ------

    But the problem is the Bluetooth driver:

    btport btport.sys Fri Feb 01 17:11:05 2008

    As I've shown above.
     

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