Stuck at Shut down

This started happening a few weeks ago, when I tried shutting down it would just get stuck at the "Logging off" screen and after a while I would get a BSOD and it would restart itself. I have already tried looking for solutions but none of them have fixed it so far.
I have a Toshiba L505D and I'm running Windows 7 Home Premium, if that helps. I've also attached the minidump. Thanks!



Update your wireless adapter driver and Bluetooth driver from Toshiba's site.

While there, download and install the latest Value Added package to update those related drivers.

Install the video update too.

Install this for the HD Audio -

Last edited:
Wow! Thanks for the super quick reply. I did all you mentioned except for updating the Bluetooth driver because I'm having trouble with the installer. But so far it's shutting down quicker than ever. Thanks a lot.

Well it seems it went back to it's old ways. I edited some settings in Energy Options, because when I installed the Toshiba Value pack it went back to the default settings. All I did was lower the brightness when using the battery and to do nothing when I close lid. Here's the new minidump file.


Update your Realtek HD Audio driver:

RTKVHD64 RTKVHD64.sys Tue Jul 28 09:00:05 2009



But the problem is the Bluetooth driver:

btport btport.sys Fri Feb 01 17:11:05 2008

As I've shown above.

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