Stuck on shut down screen

#1
Hi guys,

I can't seem to shut down properly. It hangs on the shutting down screen and freezes (wheel stops spinning) I haven't managed to many BSODs but I have managed to get one, I've attached it. Any idea what the problem might be? I've tried restoring from previous restore point which then hung but windows said the restore was successfull...

still no luck =/
 


Attachments

Trouble

Noob Whisperer
#2
Hello and welcome to the forum.
Looks like your USB driver
Code:
BugCheck FE, {8, 6, 6, fffffa8008f19000}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
[COLOR=#ff0000][U][B]Probably caused by : usbhub.sys[/B][/U][/COLOR] ( usbhub!UsbhHubProcessChangeWorker+ec )
BUGCODE_[COLOR=#ff0000][U][B]USB_DRIVER[/B][/U][/COLOR] (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 0000000000000006, TimeoutCode: Timeout_PCE_Disable_Action - PortData->PortChangeListDone - Timeout trying to set Disable bit
Arg4: fffffa8008f19000, TimeoutContext - PortData
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
CURRENT_IRQL:  0
LAST_CONTROL_TRANSFER:  from fffff88004a12a60 to fffff800030801c0
STACK_TEXT:  
fffff880`033bdad8 fffff880`04a12a60 : 00000000`000000fe 00000000`00000008 00000000`00000006 00000000`00000006 : nt!KeBugCheckEx
fffff880`033bdae0 fffff800`03372633 : fffffa80`08d09050 00000000`00000001 ffffffff`dc3a58a0 fffff800`0321d2d8 : [COLOR=#ff0000][U][B]usbhub[/B][/U][/COLOR]!UsbhHubProcessChangeWorker+0xec
fffff880`033bdb40 fffff800`03089851 : fffff800`0321d200 fffff800`03372601 fffffa80`06a1b600 fffffa80`0ad26168 : nt!IopProcessWorkItem+0x23
fffff880`033bdb70 fffff800`03316e6a : 00000000`00000000 fffffa80`06a1b660 00000000`00000080 fffffa80`06a029e0 : nt!ExpWorkerThread+0x111
fffff880`033bdc00 fffff800`03070f06 : fffff880`03165180 fffffa80`06a1b660 fffff880`0316ffc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`033bdc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
STACK_COMMAND:  kb
FOLLOWUP_IP: 
usbhub!UsbhHubProcessChangeWorker+ec
fffff880`04a12a60 cc              int     3
SYMBOL_STACK_INDEX:  1
SYMBOL_NAME:  usbhub!UsbhHubProcessChangeWorker+ec
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: usbhub
IMAGE_NAME:  usbhub.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0c15
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
The good news is it looks like you are using the latest available native driver from Mirosoft
Code:
lmvm usbhub
start             end                 module name
fffff880`04a00000 fffff880`04a5a000   usbhub     (pdb symbols)          c:\symbols\usbhub.pdb\353A033184434AEB9C9196D2C276720F1\usbhub.pdb
    Loaded symbol image file: usbhub.sys
    Mapped memory image file: c:\symbols\usbhub.sys\4D8C0C155a000\usbhub.sys
    Image path: \SystemRoot\system32\DRIVERS\usbhub.sys
    Image name: usbhub.sys
    Timestamp:        Thu Mar 24 22:29:25 2011 (4D8C0C15)
    CheckSum:         00054F31
    ImageSize:        0005A000
    File version:     6.1.7601.17586
    Product version:  6.1.7601.17586
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     usbhub.sys
    OriginalFilename: usbhub.sys
    ProductVersion:   6.1.7601.17586
    FileVersion:      6.1.7601.17586 (win7sp1_gdr.110324-1501)
    FileDescription:  Default Hub Driver for USB
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
The bad news is it looks like you are using the latest available native driver from Mirosoft.

So first thing check with your PC vendor or Motherboard manufacturer and see what they have regarding updated drivers specific to USB, especially EtronHub3.sys we've seen a couple BSODs associated with that driver although yours does look pretty current. And while you're updating drivers double check for the latest Chipset driver, as well as any recent BIOS updates that might look like they address the current issue.
The second thing would probably be to disconnect all USB perepherials for the time being and see if the current bad behavior persists or stops.
Finnaly, since we are only dealing with a single dump file, which doesn't actually provide anything in the way of a pattern by way of either consistently reporting the same offending driver or indicating other issues which might be present, I would say, for testing purposes at least temporarily uninstall your Symantec / Norton product(s) completely. Not turn them off, not disable them, remove them completely.
Use the programs uninstaller if available, otherwise use the Programs and Features (uninstall) applet in the Control Panel and follow that up by running this vendor specific proprietary removal tool from here
https://www-secure.symantec.com/nor...10133834EN&product=home&version=1&pvid=f-home
You can replace it for the time being by installing MSE from here Spyware Protection | Free Spyware Protection | Microsoft Security Essentials simple enough to reverse the process if Norton proves not to be at issue.
Then if Blue Screens persist;
Please read the first post in this sticky thread here How to ask for help with a BSOD problem
Do your best to accumulate the data required.
Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.
Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.
Additionally, if you haven’t already, please take some time and fill out your system specs in your forum profile area http://windows7forums.com/windows-7...you-filling-your-system-specs.html#post235529 .
Good luck
Randy
 


Last edited:
#3
Hello and welcome to the forum.
Looks like your USB driver
Code:
BugCheck FE, {8, 6, 6, fffffa8008f19000}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
[COLOR=#ff0000][U][B]Probably caused by : usbhub.sys[/B][/U][/COLOR] ( usbhub!UsbhHubProcessChangeWorker+ec )
BUGCODE_[COLOR=#ff0000][U][B]USB_DRIVER[/B][/U][/COLOR] (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 0000000000000006, TimeoutCode: Timeout_PCE_Disable_Action - PortData->PortChangeListDone - Timeout trying to set Disable bit
Arg4: fffffa8008f19000, TimeoutContext - PortData
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
CURRENT_IRQL:  0
LAST_CONTROL_TRANSFER:  from fffff88004a12a60 to fffff800030801c0
STACK_TEXT:  
fffff880`033bdad8 fffff880`04a12a60 : 00000000`000000fe 00000000`00000008 00000000`00000006 00000000`00000006 : nt!KeBugCheckEx
fffff880`033bdae0 fffff800`03372633 : fffffa80`08d09050 00000000`00000001 ffffffff`dc3a58a0 fffff800`0321d2d8 : [COLOR=#ff0000][U][B]usbhub[/B][/U][/COLOR]!UsbhHubProcessChangeWorker+0xec
fffff880`033bdb40 fffff800`03089851 : fffff800`0321d200 fffff800`03372601 fffffa80`06a1b600 fffffa80`0ad26168 : nt!IopProcessWorkItem+0x23
fffff880`033bdb70 fffff800`03316e6a : 00000000`00000000 fffffa80`06a1b660 00000000`00000080 fffffa80`06a029e0 : nt!ExpWorkerThread+0x111
fffff880`033bdc00 fffff800`03070f06 : fffff880`03165180 fffffa80`06a1b660 fffff880`0316ffc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`033bdc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
STACK_COMMAND:  kb
FOLLOWUP_IP: 
usbhub!UsbhHubProcessChangeWorker+ec
fffff880`04a12a60 cc              int     3
SYMBOL_STACK_INDEX:  1
SYMBOL_NAME:  usbhub!UsbhHubProcessChangeWorker+ec
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: usbhub
IMAGE_NAME:  usbhub.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0c15
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
The good news is it looks like you are using the latest available native driver from Mirosoft
Code:
lmvm usbhub
start             end                 module name
fffff880`04a00000 fffff880`04a5a000   usbhub     (pdb symbols)          c:\symbols\usbhub.pdb\353A033184434AEB9C9196D2C276720F1\usbhub.pdb
    Loaded symbol image file: usbhub.sys
    Mapped memory image file: c:\symbols\usbhub.sys\4D8C0C155a000\usbhub.sys
    Image path: \SystemRoot\system32\DRIVERS\usbhub.sys
    Image name: usbhub.sys
    Timestamp:        Thu Mar 24 22:29:25 2011 (4D8C0C15)
    CheckSum:         00054F31
    ImageSize:        0005A000
    File version:     6.1.7601.17586
    Product version:  6.1.7601.17586
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     usbhub.sys
    OriginalFilename: usbhub.sys
    ProductVersion:   6.1.7601.17586
    FileVersion:      6.1.7601.17586 (win7sp1_gdr.110324-1501)
    FileDescription:  Default Hub Driver for USB
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
The bad news is it looks like you are using the latest available native driver from Mirosoft.

So first thing check with your PC vendor or Motherboard manufacturer and see what they have regarding updated drivers specific to USB, especially EtronHub3.sys we've seen a couple BSODs associated with that driver although yours does look pretty current. And while you're updating drivers double check for the latest Chipset driver, as well as any recent BIOS updates that might look like they address the current issue.
The second thing would probably be to disconnect all USB perepherials for the time being and see if the current bad behavior persists or stops.
Finnaly, since we are only dealing with a single dump file, which doesn't actually provide anything in the way of a pattern by way of either consistently reporting the same offending driver or indicating other issues which might be present, I would say, for testing purposes at least temporarily uninstall your Symantec / Norton product(s) completely. Not turn them off, not disable them, remove them completely.
Use the programs uninstaller if available, otherwise use the Programs and Features (uninstall) applet in the Control Panel and follow that up by running this vendor specific proprietary removal tool from here
https://www-secure.symantec.com/nor...10133834EN&product=home&version=1&pvid=f-home
You can replace it for the time being by installing MSE from here Spyware Protection | Free Spyware Protection | Microsoft Security Essentials simple enough to reverse the process if Norton proves not to be at issue.
Then if Blue Screens persist;
Please read the first post in this sticky thread here How to ask for help with a BSOD problem
Do your best to accumulate the data required.
Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.
Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.
Additionally, if you haven’t already, please take some time and fill out your system specs in your forum profile area http://windows7forums.com/windows-7...you-filling-your-system-specs.html#post235529 .
Good luck
Randy
Well luckily I tried to unplugging all my USB devices last night before I read this post and it seemed to solve the problem so I think you're right, it only started happening after I started trying to use my USB3 ports. I'll update my drivers.

Thanks a lot for your help!
 


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