Windows 7 Sys Lockup & Reboot when Web Browsing

DeepDishBedPan · Oct 9, 2012

Attached CPU-Z Pics and Diagnostics.

I've got a Alienware laptop that I mostly use for gaming. I haven't experienced any issues while gaming. However, I have a reoccurring issue when browsing the web. The mouse will lockup, then after 5-10 seconds, the computer will reboot itself. The fans don't rev up or anything before hand...there is no blue screen it just restarts after the mouse locks up. This happens in both IE9 and Chrome, though it seems to happen more with Chrome. I must emphasize "browsing." I can go to hulu.com and hbogo.com and watch TV/movies without it crashing. It's only when I'm browsing around sites like google search and youtube.

I spent some time with Alienware tech support; they had me run a few hardware diagnostic stuff at startup that turned up no hardware-related issues. I've reinstalled both web browsers and this hasn't always happened. It's only been happening for the last month or so...the prior 5 months I was able to browse without incident.

usasma · Oct 9, 2012

Please un-install the wireless XBox controller and remove it from your system. This device is known to cause BSOD's on Win7 systems. It's driver dates from 2009 and there are no known updates.

If that doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for information purposes only.

Code:

[font=lucida console]**************************Mon Oct  8 00:00:01.088 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\100712-22464-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]2 days 12:10:37.588[/B]
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffff80001ebe7ef, 0, 7efa0000}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!RtlImageNtHeaderEx+3f )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]chrome.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!RtlImageNtHeaderEx+3f[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep 30 20:01:42.147 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\093012-17425-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:02:44.647[/B]
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffff800021806ea, 1, 18}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!ObpCreateHandle+29a )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]chrome.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!ObpCreateHandle+29a[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep 30 19:35:46.107 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\093012-21091-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:01:45.607[/B]
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000096, fffff80001f094aa, 0, 0}[/B]
*** WARNING: Unable to verify checksum for win32k.sys
Probably caused by :[B]ntkrnlmp.exe ( nt!KeStackAttachProcess+1ba )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
BUGCHECK_STR:  0x1E_c0000096
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000096_nt!KeStackAttachProcess+1ba[/B]
CPUID:        "Intel(R) Core(TM) i7-2760QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2392[/B]
  BIOS Version                  A09
  BIOS Release Date             10/13/2011
  Manufacturer                  Alienware
  Product Name                  M17xR3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep 30 19:30:12.953 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\093012-21262-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:02:54.453[/B]
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffff800021816ea, 1, 18}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!ObpCreateHandle+29a )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]chrome.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!ObpCreateHandle+29a[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep 30 18:49:45.025 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\093012-42947-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:06:43.525[/B]
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffff8000218d6ea, 1, 18}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!ObpCreateHandle+29a )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]chrome.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!ObpCreateHandle+29a[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep 30 18:42:39.716 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\093012-28594-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]4 days 6:14:03.216[/B]
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffff80001eb37ef, 0, 7efa0000}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!RtlImageNtHeaderEx+3f )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]chrome.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!RtlImageNtHeaderEx+3f[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 26 10:58:16.495 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\092612-34148-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 11:42:08.995[/B]
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffff8000217b6ea, 1, 18}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!ObpCreateHandle+29a )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]chrome.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!ObpCreateHandle+29a[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 25 23:15:29.624 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\092512-45755-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 1:11:45.124[/B]
BugCheck Code: [B]BugCheck 1E, {ffffffffc0000005, fffff800021c96ea, 1, 18}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!ObpCreateHandle+29a )[/B]
BugCheck Info: [B]KMODE_EXCEPTION_NOT_HANDLED (1e)[/B]
BUGCHECK_STR:  0x1E_c0000005_R
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]chrome.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1E_c0000005_R_nt!ObpCreateHandle+29a[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Oct  8 00:00:01.088 2012 (UTC - 4:00)**************************
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Mon Oct  8 00:00:01.088 2012 (UTC - 4:00)**************************
[COLOR=RED][B]xusb21.sys                  Wed Apr  8 10:28:44 2009 (49DCB49C)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
PxHlpa64.sys                Tue Oct 20 14:08:42 2009 (4ADDFCAA)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
iaStorV.sys                 Thu Jun 10 20:46:19 2010 (4C11875B)
Accelern.sys                Fri Aug 20 14:04:57 2010 (4C6EC3C9)
stdcfltn.sys                Fri Aug 20 14:05:01 2010 (4C6EC3CD)
iaStor.sys                  Mon Sep 13 21:23:32 2010 (4C8ECE94)
L1C62x64.sys                Mon Sep 27 02:36:23 2010 (4CA03B67)
SynTP.sys                   Thu Oct 14 21:31:11 2010 (4CB7AEDF)
IntcDAud.sys                Fri Oct 15 04:28:17 2010 (4CB810A1)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
NETwNs64.sys                Tue Jan  4 14:29:41 2011 (4D237525)
CtClsFlt.sys                Wed Jan 19 22:20:46 2011 (4D37AA0E)
nusb3hub.sys                Thu Feb 10 00:52:32 2011 (4D537D20)
nusb3xhc.sys                Thu Feb 10 00:52:33 2011 (4D537D21)
stwrt64.sys                 Thu Mar 17 04:21:47 2011 (4D81C49B)
RtsPStor.sys                Thu Mar 24 04:04:09 2011 (4D8AFAF9)
nvhda64v.sys                Tue May 10 05:41:18 2011 (4DC9083E)
nvBridge.kmd                Sun Jun 26 18:06:57 2011 (4E07AD81)
nvlddmkm.sys                Sun Jun 26 18:11:48 2011 (4E07AEA4)
nvpciflt.sys                Sun Jun 26 18:12:33 2011 (4E07AED1)
igdkmd64.sys                Wed Aug 31 15:53:13 2011 (4E5E9129)
MijXfilt.sys                Sat May 12 00:27:12 2012 (4FADE6A0)
[/font]

Windows 7 Sys Lockup & Reboot when Web Browsing

DeepDishBedPan

New Member

Attachments

usasma

Fantastic Member

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