This morning three users of windows 7 keep getting BSODS

#1
This mornig, it seems that three users started getting BSODs Two of them are running Dell Optiplex 755s and one is running a Dimension 9200. When they tried to login they started getting strange trend-micro errors and then a BSOD. After logging into safe mode, they were able to login, disable trend-micro and rollback the updates, and get logged in but they still seem to get intermittent BSOD messages. Im including one of the dmp files, can anyone shed some light onto what the problem might be? View attachment 081710-15334-01.dmp

I would appreciate any help.
 


#2
081710-15334-01.dmp

tmcomm.sys
Bugcheck code: 0x18 (0x0, 0x866440C0, 0x1, 0x866440AC)
Error: REFERENCE_BY_POINTER


Update these:

secdrv.sys - Macrovision SECURITY Driver (2006)

nvlddmkm.sys - nvidia driver (2006)

tmwfp.sys, tmcomm.sys - Trend Micro (2008)
 


Captain Jack

Extraordinary Member
#3
Hello and Welcome !

The crash has caused due to Trend Micro Common module driver. It's best to uninstall Trend Micro completely and use the cleanup Tool How do I uninstall Trend Micro Internet Security Pro and Trend Micro Internet Security 2008 from my computer? and make sure you clean all the left over entries. You could install and use Microsoft Security Essentials http://www.microsoft.com/security_essentials/

Hope this helps,
Captain
 


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